Best Incident Management Software for Zendesk
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Compare the Top Incident Management Software that integrates with Zendesk as of August 2025
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This a list of Incident Management software that integrates with Zendesk. Use the filters on the left to add additional filters for products that have integrations with Zendesk. View the products that work with Zendesk in the table below.
What is Incident Management Software for Zendesk?
Incident management software helps organizations track, manage, and resolve incidents efficiently, ensuring minimal disruption to operations. It provides a centralized platform for reporting, categorizing, and prioritizing incidents while offering tools for collaboration and communication between teams. The software often includes features like automated workflows, real-time alerts, and detailed reporting to streamline the resolution process and improve response times. By ensuring proper documentation and tracking of incidents, the software enhances accountability, compliance, and learning from past events. Ultimately, incident management software helps businesses maintain continuity, reduce downtime, and improve overall incident response effectiveness. Compare and read user reviews of the best Incident Management software for Zendesk currently available using the table below. This list is updated regularly.
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1
HSI Donesafe
Donesafe
Respond to incidents faster and more effectively with HSI Donesafe’s Incident Management Software. Designed to simplify the entire process, this solution helps you capture, track, and resolve incidents with ease. From near misses to large-scale events, HSI Donesafe ensures you’re equipped to manage every situation efficiently, reducing downtime and protecting your workforce. With real-time data and automated workflows, you’ll improve response times, enhance communication, and drive accountability at every level. For admins, discover true configurability with our no-code platform - simply change what you need when you need with our easy-to-use drag and drop function. For users, the simple interface will empower your team to take swift, informed action, and foster a culture where safety and proactive incident management go hand in hand. Keep your people safe and reduce operational risks with a solution built for seamless incident management and continuous improvement. -
2
Resolver
Resolver
Resolver gathers all risk data and analyzes it in context — revealing the true business impact within every risk. Our Risk Intelligence Platform traces the extended implications of all types of risks — whether compliance or audit, incidents or threats — and translates those effects into quantifiable business metrics. Finally, risk becomes a key driver of opportunity instead of being disconnected from the business. Choose the risk intelligence software used by over 1000 of the world’s largest organizations. Resolver makes it easy to collaborate and collect data from across the enterprise, allowing teams to fully understand their risk landscape and control effectiveness. Understanding your data is one thing; being able to use it to drive vital action. Resolver automates workflows and reporting to ensure risk intelligence turns into risk reduction. Welcome to the new world of Risk Intelligence.Starting Price: $10,000/year -
3
ManageEngine EventLog Analyzer
ManageEngine
ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers, switches and more in real time. The solution displays analyzed data in the form of graphs and intuitive reports. EventLog Analyzer's incident detection mechanisms such as event log correlation, threat intelligence, MITRE ATT&CK framework implementation, advanced threat analytics, and more, helps spot security threats as soon as they occur. The real-time alert system alerts users about suspicious activities, so they can prioritize high-risk security threats.Starting Price: $595 -
4
PagerDuty
PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets. -
5
Better Stack
Better Stack
Better Stack is a unified observability tool that helps you ship better software, faster. Schedule on-call rotations, receive actionable alerts, and resolve incidents with ease. Better Stack brings together incident management, uptime monitoring, status pages, log management, and infrastructure monitoring – all in one place. Built for speed and scale, it combines multiple monitoring and alerting workflows into a single, powerful interface that boosts visibility and slashes response times. Key features include an OpenTelemetry-native Kubernetes collector powered by eBPF, real-time alerting, and collaborative dashboards. Under the hood, Better Stack runs on ClickHouse, enabling lightning-fast queries and scalable ingestion across high-cardinality datasets. You can visualize your entire stack, turn all your logs into structured data, and query everything with SQL – as if it were a single database. Seamlessly integrates into your workflow with 100+ integrations.Starting Price: $29 per month -
6
Opsgenie
Atlassian
Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention. Sign up for an instant free trial.Starting Price: $9 per user per month -
7
AlertOps
AlertOps
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster. With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.Starting Price: $0.00/month/user -
8
StatusHub
StatusHub
StatusHub is an IT Incident & Disruption Communication tool that helps you keep your customers and team informed during service downtime. StatusHub makes it easy to keep everyone informed through status pages and multiple notification channels. With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language. Status pages by StatusHub stay up even if your servers are down, so you never lose connectivity with your end users. StatusHub lets you operate multiple status pages, import and manage subscribers, create incidents manually or through integrations and create and schedule maintenance events. Everything you need to make your status communication efficient and flexible. Start your free trial now!Starting Price: $49.00/month -
9
Statuspage
Atlassian
Halt the flood of support requests during an incident with proactive customer communication. Manage subscribers directly in Statuspage and send consistent messages through the channels of your choice (email, text message, in-app message, etc.). Control which components of your service you show on your page, and tap into 150+ third party components to display the status of mission-critical tools your service relies on like Stripe, Mailgun, Shopify, and PagerDuty. Statuspage integrates with your favorite monitoring, alerting, chat, and help desk tools for efficient response every time. Take the hassle out of incident communication. Pre-written templates and tight integrations with the incident management tools you already rely on enable you to quickly get the word out to users. Turn your page into a sales and marketing tool with Uptime Showcase, which lets you display historical uptime to current and prospective customers.Starting Price: $29 per month -
10
ilert
ilert
ilert is a platform for IT alerting, on-call management, and incident communication that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with monitoring tools and extends them with reliable alerting, on-call scheduling, automatic escalations, and status pages. Ilert is built in Germany and hosted exclusively by cloud providers with data centers in Europe. It is fully GDPR compliant and has the ISO 27001 certification.Starting Price: $0 -
11
Zenduty
Zenduty
Zenduty’s end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations. Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster. Deploy customized and data-driven on-call rotations to ensure 24/7 operational coverage for major incidents. Deploy industry-leading incident response procedures and resolve incidents faster through effective task delegation and collaborative triaging. Bring your playbooks automatically into your incidents. Log incident tasks and action items for productive postmortems and future incidents. Suppress noisy alerts so that your engineers and support staff are focused on the alerts that matter. Over 100+ integrations with all your APMs, log monitoring, error monitoring, server monitoring, ITSM, Support, and security services.Starting Price: $5 per month -
12
KloudMate
KloudMate
Squash latencies, detect bottlenecks, and debug errors. Join a rapidly expanding community of businesses from around the world, that are achieving 20X value and ROI by adopting KloudMate, compared to any other observability platform. Quickly monitor crucial metrics, and dependencies, and detect anomalies through alarms and issue tracking. Instantly locate ‘break-points’ in your application development lifecycle, to proactively fix issues. View service maps for every component in your application, and uncover intricate interconnections and dependencies. Trace every request and operation, providing detailed visibility into execution paths and performance metrics. Whether it's multi-cloud, hybrid, or private architecture, access unified Infrastructure monitoring capabilities to monitor metrics and gather insights. Supercharge debugging speed and precision with a complete system view. Identify and resolve issues faster.Starting Price: $60 per month -
13
xMatters
Everbridge
xMatters is an intelligent communications platform designed to accelerate essential business processes, especially IT operations, DevOps and major incident management processes. Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.Starting Price: $9 per user per month -
14
Rootly
Rootly
Simply react to messages with an emoji to automatically pin to your retrospective timeline. Memorizing and following hard-to-find incident runbooks are inefficient and inconsistent. Build workflows for setting reminders, inviting responders, posting checklists, sending out notifications, and more. Leverage our best practice Workflow templates or customize them to fit your exact incident process today with endless combinations. Assign roles to quickly determine who is doing what at a glance. Automatically generate retrospective templates, timelines, and incident details, in seconds. Focus on what you do best, learning from the incident and we’ll capture the rest. Use our drag-and-drop workflow creator to define automated runbooks for every part of the incident process. Automatically trigger specific runbooks based on incident conditions, such as by severity or affected service, instead of scrolling through Google Docs/Confluence. -
15
Flawless
Flawless
Connect your cloud-based data sources in a minute, with our 300+ pre-built integrations. Combine data from multiple sources - without coding. Integrate with any communications or task management tools. Set up data-based monitors (no-code or SQL) to automatically detect incidents. Define flexible incident behavior, such as auto-closing based on data. Send notifications to the right channel at the right time, including a configurable escalation path. Manage follow-up directly in Flawless or forward to your favorite task management tool. Identify the biggest operational pain points based on incident logs & analytics. Improve resolution speed by tweaking playbooks of incidents with the longest resolution times. Benchmark departments/regions/teams to identify improvement potential. -
16
monday dev
monday.com
monday dev is an integrated, agile-first development workspace designed to guide software teams from planning through release with powerful tools and real-time insights. It supports roadmap planning, sprint execution, and progress tracking using visual views like Kanban and Gantt, along with burndown and velocity charts. Roadmaps, epics, and issue dependencies are simplified through epic breakdowns and connected views. Deep GitHub and CircleCI integrations sync development workflows with source control and CI/CD, while automated sprint templates and Agile Insights dashboards, featuring metrics like planned vs. unplanned work, help streamline iteration. A built-in docs workspace centralizes team knowledge, and custom dashboards aggregate data from up to 50 boards for executive visibility. Automation recipes allow repetitive tasks to be quickly set up via intuitive triggers. Additional development-specific features include WIP limits, engineering performance dashboards, and more. -
17
Swimlane
Swimlane
At Swimlane, we believe the convergence of agentic AI and automation can solve the most challenging security, compliance and IT/OT operations problems. With Swimlane, enterprises and MSSPs benefit from the world’s first and only hyperautomation platform for every security function. Only Swimlane gives you the scale and flexibility to build your own hyperautomation applications to unify security teams, tools and telemetry ensuring today’s SecOps are always a step ahead of tomorrow’s threats. Swimlane Turbine is the world’s fastest and most scalable security automation platform. Turbine is built with the flexibility and cloud scalability needed for enterprises and MSSP to automate any SecOps process, from SOC workflows to vulnerability management, compliance, and beyond. Only Turbine can execute 25 million daily actions per customer, 17 times faster than any other platform, provider, or technology.
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