Best Human Resources Software for QEval

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

A global leader in survey software. 20 million questions answered daily. Keep a competitive edge by truly understanding the voice of your customers. Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect. Learn what’s working and what’s not directly from your employees. Measure employee satisfaction, conduct 360 reviews, or even send out compliance quizzes. Whether you’re in HR or a team lead, employee surveys help you get the answers you need. Tap into what the world is thinking—whenever you want. Market research surveys make it easy to get opinions from potential and existing customers, test concepts, measure brand awareness, and more. Join the 98% of the Fortune 500 who rely on SurveyMonkey for People Powered Data.

NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.

Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to

ProProfs LMS is a cloud LMS that you can use as a one-stop solution for all your online training needs. Using this software application, you can create online courses in minutes, share them with learners, and track learning progress in real-time. Well-stocked library offers 100+ courses and templates that are ready to use right away. Instructors can modify them a bit to suit specific learning needs. The built-in virtual classroom software lets you centrally administer learners and manage course assignments easily. Features such as multilingual support, SCORM and Tin Can compliance, and self-paced learning add to the overall learning experience. Knowledge measurement also becomes easy with an integrated quiz tool that supports a variety of question types. You can also leverage 100+ settings for branding, and course privacy. Course creators who wish to sell and monetize their courses can do so simply by using ProProfs Store that supports several secure payment gateways.

Get your frontline ready for anything with mobile-first training and communications. BYOD on your mind? No problem. See how you can deliver fun, fast training that meets them where they are, on the mobile devices they use every day. Long online learning and classroom sessions just don’t work for employees that are always on the move. Axonify delivers learning materials fast (in just a few minutes a day) and fits training right into their workflow the way other learning management systems can’t. Plus it’s fun, so they’ll keep coming back for more. No more chasing people to do their training, getting bogged down by content creation or scrambling to prove results. Axonify makes it easy to run your programs and hit your learning objectives, from onboarding to compliance training to tracking. Axonify makes sure your frontline remembers the things that matter most, and gives you the stats to prove it.

Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.