At Service Proz, our mission is "to provide your service-oriented companies with a complete, top-of-the-line workforce management and customer care product". The Service Proz mission is "to provide practical, efficient, dependable and logical software that improves the operational efficiencies of home service businesses." Since the introduction of Cloud-based, on-demand service management software, the entire organization is connected all-day, every day, and anywhere in the world with the information they need. There are no more disagreements or misunderstandings because all information is always available. The Office Manager sees the full picture of the entire business including daily work orders, the schedule, customer appointments, and billing. The Dispatch team sees the planned schedule, its current progress, and swiftly reacts to changes. The Field Technician sees their scheduled work and all necessary details on their smartphone or tablet.