Updox vs. Workpath Comparison


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		Related Products DoctorConnect DoctorConnect delivers industry-leading patient engagement and automation tools that help healthcare providers improve efficiency, reduce no-shows, and enhance patient satisfaction. With over 32 years of experience, we support thousands of doctors, clinics, and hospitals nationwide. Our platform integrates with hundreds of EMR and PM systems to simplify communication and daily operations. 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About Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.	About Workpath is the leading enterprise software provider enabling organizations to execute their strategies fast, flexible and effective in an increasingly dynamic and complex world. With simple and intuitive workflow tools Workpath engages all employees in the strategy and execution process. Its comprehensive analytics suite empowers executives to make better decisions on when to adapt focus, budgets or structures as early as possible. Make OKRs work in your company with Workpath’s comprehensive OKR guide. Checklists, examples, FAQs – everything you need to know in one overview. Workpath offers the most extensive Analytics Suite to monitor your strategic planning and execution processes - around OKRs and beyond. Flexible reporting modules with in-depth reports enable custom insights and continuous course-corrections.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience We provide a powerful Inbox for all healthcare providers that can contain all your incoming and outgoing faxes, texts, video chats, and more in a secure and easy-to-use format. Our goal is to make practices more efficient and effective in their communication.	Audience Enterprises and companies seeking a solution to manage all their operations and processes
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $8.00/month/user We further offer 15% discount on yearly payment and volume discounts. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 1.6 / 5 ease 2.5 / 5 features 2.3 / 5 design 2.5 / 5 support 1.2 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros NONE. Helps with patient communication. Reminders are decent. It integrates with practice fusion. You can eventually some day get in touch with someone to assist you if you try really hard and accommodate their schedule Claim their products are HIPAA certified. One could look on their website to see what they are offering. It provided a solution for the missing parts of the Practice Fusion poorly designed EMR that I was already using. Practice Fusion subcontracted Updox to allow users like myself to be able to modify and send appointment reminders in a more flexible manner to patients in our practice. Easily integrates with EHR, and this is the only pro I can think of. Cons THIEVES AND LIARS - They locked me into an extra year through lies. Customer service and “Leadership” are fair to awful Poor customer service. Overpriced products. In our opinion they border on being a sham operation. When the two companies developed a system that caused a malfunction with appointment reminders where patients started to receive appointment reminders to come to the office at random times, when the office was actually closed and no patient appointments were scheduled. Neither Updox nor Practice Fusion took responsibility for their system glitches and first deflected by blaming each other and then deflected the responsibility onto the consumer. They took no responsibility for the dangerous impact their system glitches had on patient care. Even after I cancelled my contracts with both companies, they continued to send "fake" appointment reminders to my patients, continuing to create chaos in my practice and taking no responsibility for solving the problem. They didn't even have the capacity to consider that they had a system glitch. They just automatically blamed my office for causing the error even though I hadn't used their system in months. 1. Often does not work properly, very often. 2. Receive faxes 3 days after being sent. 3. Says "All Systems Operational" WHEN SYSTEMS ARE NOT OPERATING PROPERLY. 4. NO SUPPORT available on weekends are evenings. Medical does not sleep or take weekends off. 5. Far too expensive for the low-quality product that it is. 5.When they acknowledge problems, they do not fix.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Updox Founded: 2008 United States info.updox.com/patient-communication	Company Information Workpath Founded: 2017 Germany www.workpath.com
Alternatives Medsender	Alternatives Updox
eFax Corporate Consensus Cloud Solutions Inc	OKR Board for Jira & Confluence by Oboard Oboard
Buzz Medical Messenger Skyscape	OKR Board for Salesforce by Oboard Oboard
TigerConnect	intelliHR
DocVilla PS3G View All	monday AI work platform monday.com View All
Categories Healthcare Supported HIPAA Compliance Supported HIPAA Compliant Messaging Supported Home Health Care Supported Long Term Care Supported Medical Practice Management Supported Patient Engagement Supported Patient Experience Supported Patient Relationship Management (PRM) Supported Pharmacy Supported Remote Patient Monitoring Supported Telemedicine Supported	Categories Business Performance Management Supported HR Analytics Supported Meeting Supported OKR Supported Org Chart Supported Strategic Planning Supported Workflow Management Supported
Show More Features HIPAA Compliance Features Access Control / Permissions Not Supported Audit Management Not Supported Compliance Reporting Supported Data Security Supported Documentation Management Supported For Healthcare Not Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Not Supported Vendor Management Not Supported Home Health Care Features Billing & Invoicing Not Supported Charting Not Supported Electronic Signature Supported Employee Tracking Not Supported Medication Database Not Supported Patient Intake Supported Scheduling Supported Time / Task Reporting Not Supported Long Term Care Features Claims Management Not Supported Clinical Care Not Supported EHR Not Supported Electronic Health Record Not Supported For Home Care Providers Supported For Nursing Homes Supported Geriatric Care Not Supported MDS Review Not Supported Patient Records Not Supported Staff Scheduling Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Supported Physician Scheduling Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Not Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Pharmacy Features Automatic Refills Not Supported Barcode Generation Not Supported Claims Management Not Supported Compounding Not Supported E-Prescribing Not Supported Electronic Signature Supported Forms Management Supported Insurance Processing Not Supported Inventory Management Not Supported Multi-Store Management Not Supported Online Refills Not Supported Pill Database Not Supported Pill Imaging Not Supported Point of Sale (POS) Not Supported Prescription Processing Not Supported Rx Image Scanning Not Supported Signature Capture Not Supported Remote Patient Monitoring Features Dashboard Supported Data Import/Export Not Supported HIPAA Compliant Supported Mobile Payments Not Supported Monitoring Device Integration Not Supported Patient Engagement Supported Patient Portal Supported Patient Records Management Not Supported Patient Surveys Not Supported Reminders Supported Virtual Visits Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Not Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Supported Practice Management Not Supported Remote Treatment Plans Not Supported Teleradiology Not Supported Video Conferencing Supported	Show More Features Business Performance Management Features Ad hoc Analysis Not Supported Ad Hoc Reports Not Supported Budgeting & Forecasting Not Supported Consolidation / Roll-Up Not Supported Dashboard Supported Key Performance Indicators Not Supported Predictive Analytics Not Supported Qualitative Analysis Not Supported Quantitative Analysis Supported Scorecarding Not Supported Strategic Planning Supported Meeting Features Action Item Tracking Not Supported Agenda Management Not Supported Attendee Management Not Supported Board Meetings Not Supported Committee Meetings Not Supported Internal Meetings Not Supported Invitation Management Not Supported Legislative Meetings Not Supported Materials Management Not Supported Meeting Feedback Not Supported Meeting Preparation Tools Supported Meeting Room Booking Not Supported Minutes Management Not Supported Post-Meeting Tools Not Supported Scheduling Not Supported Travel Management Not Supported Voting Management Not Supported OKR Features Benchmarking Supported Feedback Management Supported Goal Management Supported KPIs Supported Prioritization Supported Progress Tracking Supported Strategic Planning Supported Org Chart Features Collaboration Supported Data Import / Export Not Supported Drag & Drop Not Supported Interactive Elements Not Supported Photos / Images Not Supported Publishing / Sharing Not Supported Templates Not Supported Strategic Planning Features Budgeting & Forecasting Not Supported Dashboard Not Supported Goal Setting / Tracking Supported Idea Management Not Supported KPIs Not Supported Modeling & Simulation Not Supported Roadmapping Not Supported Scenario Planning Not Supported Scorecards Not Supported
Integrations Amazing Charts EHR Supported Azalea EHR Supported BambooHR Not Supported BestRx Supported Bitium Not Supported CareLogic Supported DrChrono Supported Google Workspace Not Supported Indent Not Supported Intergy EHR Supported MacPractice MD Supported Microsoft 365 Not Supported Okta Not Supported PointClickCare Supported Practice Fusion Supported Rx30 Pharmacy System Supported Slack Not Supported Veradigm EHR Supported WinRx Supported Show More Integrations View All 13 Integrations	Integrations Amazing Charts EHR Not Supported Azalea EHR Not Supported BambooHR Supported BestRx Not Supported Bitium Supported CareLogic Not Supported DrChrono Not Supported Google Workspace Supported Indent Supported Intergy EHR Not Supported MacPractice MD Not Supported Microsoft 365 Supported Okta Supported PointClickCare Not Supported Practice Fusion Not Supported Rx30 Pharmacy System Not Supported Slack Supported Veradigm EHR Not Supported WinRx Not Supported Show More Integrations View All 9 Integrations
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