eTrip

eTrip

Trip Solutions
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About

No matter where in the world you want the go, Trip.com has got you covered. From flights and hotels, to rental cars and attraction tickets, our extensive network connects all corners of the globe. Having over 400 million members means that Trip.com can deliver competitive prices, saving you more on travel everyday. Register as a member to receive even bigger discounts! With Trip.com you can always travel worry-free knowing that we're here if you need us. Our customer service team speaks multiple languages, with English service available 24 hours a day via phone, email, or directly through our mobile app. With Trip.com you can always travel worry-free knowing that we're here if you need us. Our customer service team speaks multiple languages, with English service available 24 hours a day via phone, email, or directly through our mobile app. With more than 1.4 million hotels in 200 countries and regions, we've built an extensive hotel network to give our customers a fantastic choice.

About

We have worked with Trip Solutions ever since forming our company in 2004. The flexibility of eTrip and the continuous development & enhancements have helped us to grow our business and move with the times. One major factor that sets Trip Solutions out from the rest is their practical travel industry knowledge, which enables them to identify a tour operator's needs and requests instantly. We have worked with Trip Solutions for over seven years, a period of change and development for both companies. As an original client we were impressed with Trip Solutions' practical understanding of the travel industry and refreshingly they did not apply a «one solution fits all» approach. I am pleased to say that even with their success and growth they still retain these values today.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels seeking a solution to provide costumers with accommodation options and anyone looking to book flights and hotels

Audience

Anyone looking for a trip solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.8 / 5
ease 1.8 / 5
features 1.6 / 5
design 1.8 / 5
support 1.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Nothing.
  • Apparently, they will take your request for customer service, but they don't solve them. You will just waste your time.
  • Although it would be ideal to highlight any potential benefits, after my experience with this company, I can honestly say there are no pros to working with them. Their customer service is unhelpful, they show no flexibility or willingness to resolve issues, and their business practices feel predatory. Instead of offering reasonable solutions when mistakes occur, they exploit customers for additional money. The lack of transparency, extreme fees, and refusal to assist with basic changes make it impossible to recommend this company. There is simply nothing positive to say about dealing with them. Proceed with extreme caution.
  • The only place I could find to buy tickets to Russia. Very efficient. Thee site is quick and efficient. The prices are clear. The 'add-ons' are easy to avoid. I added Chubb insurance which was cheap.
  • I have purchased transfer flights to Italy for years and never and ever had a bad experience till now.

Cons

  • I mistakenly entered the wrong date for my stay, three weeks in advance. Despite the no-cancel policy, Trip refused to cancel the booking and issue a refund, forcing me to pay for an unnecessary room. Given the ample lead time, an exception should have been made. The call center's location outside the UK led to delayed responses and callbacks, exacerbating the issue.
  • such a bad management when customers are frustrated with their system errors and scams, they don't take responsibility.
  • The error occurred when I was adjusting… The error occurred when I was adjusting our flights to fit within my daughter's school schedule. Without realizing it, I accidentally changed the return date instead of the departure date—an innocent mistake. Upon noticing, I contacted Trip.com immediately. They offered to change the tickets but couldn't confirm the payment amount at the time, promising to inform me if the change was successful. While waiting for their feedback, I contacted KLM directly. They confirmed that plenty of seats were available on the flight I wanted, but since I had booked through Trip.com, KLM was unable to assist and advised me to request the changes through Trip.com. Later that day, I received an email from Trip.com saying the change had been declining, and I was instructed to use their online portal to book another date. When I did, the only options available were either two business class tickets for the day we had initially planned to fly—where they would cancel our original tickets, meaning we would forfeit the entire amount already paid and would have to rebook at the full business class rate—or paying an additional €2500 to secure a ticket on another day, cutting our trip short by two days. Ultimately, we ended up having to pay €10,000 for the return tickets to South Africa because of the way this company conducts its business. Their behavior is nothing short of predatory, exploiting innocent mistakes and leaving customers with outrageous costs or ruined travel plans. Despite seats being available, they refused to provide a reasonable solution, trapping us into these exorbitant fees. Please be careful and use any other travel agency—this one is honestly shocking.
  • They don't have the feature on Skyscanner: 'To Everywhere'.
  • I purchased a flight to Milan Malpensa from Gatwick to transfer to Lamezia from Trip.com, only to learn the transfer flight was actually from Milan Linate, nearly a 100 kilometres away, I had to pay €124 taxi to Linate airport which took an hour because of Trip.coms incompetence. To add insult to injury, Trip.com, after complaining, said they couldn't find any errors on their part and offered me a insulting €24 trip coins as a gesture of good will.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Trip.com
Founded: 2003
Singapore
us.trip.com

Company Information

Trip Solutions
Founded: 2005
United Kingdom
www.tripsolutions.co.uk

Alternatives

Alternatives

Fineway Pro

Fineway Pro

Fineway

Categories

Categories

Travel Agency Features

Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations

Integrations

Bokun
CelerData Cloud
Cilium
Hostel Mate
ROLLER
Smart Order
TXGB
VenueSumo
bookingkit

Integrations

Bokun
CelerData Cloud
Cilium
Hostel Mate
ROLLER
Smart Order
TXGB
VenueSumo
bookingkit
Claim Trip.com and update features and information
Claim Trip.com and update features and information
Claim eTrip and update features and information
Claim eTrip and update features and information