ThinkAutomation

ThinkAutomation

Parker Software
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About

Develop the automations that work for you. With ThinkAutomation, you get an open-ended studio to build any and every automated workflow you could ever need. All without volume limitations, and all without paying per process, license or ‘robot’.

About

iGrafx enables true business transformation by helping organizations continuously improve their processes. An integrated intelligence platform is critical for achieving continuous process improvement. Today’s complex processes involve multiple departments, systems, and stakeholders, making it hard to understand the entire process ecosystem. Without a holistic view, it can be difficult to assess what’s actually going wrong and which potential solutions are most effective. Unlock the power of process intelligence with the Process360 Live platform, bringing together process mining, design and simulation. Streamline processes, identify bottlenecks, and optimize workflows to get more done and create higher quality products with the same amount of resources. Keep volume, pace and quality stable while decreasing financial investment through process optimization and improved resource allocation.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

Companies that work in high risk and compliance-necessary industries

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$2,700/year
Standard - $2,700
Profesional - $4,600
Enterprise - Request
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.7 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.5 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • We are a long time ThinkAutomation customer, having started with email2db, then ThinkAutomation v4 and now the brilliantly executed ThinkAutomation v5. As a long ago software engineer and systems architect, TA5 provides a very easy to implement, expansive REST and JSON focused world of automation enabling any to any systems integrations which are key to any mult-channel e-commerce business. Further, their ability to integrate C# ‘scripts’, and ever expanding downloadable automation libraries, their simple to advanced language constructs and extensibility, means that this BPA engine can be strategically adopted by any business, small to enterprise class, to automate whatever manual processes and forward looking advantageous business extensions you wish. And let me tell you, TA5 is rocket fast!
  • Once you're used to the software, it's simple to use and extremely flexible and drives a lot of the automation of our internal processes.
  • It's easy to use, has many integrations and triggers, low cost, fixed fee and fully customisable. The moto is if you can think it you can Automate it and that has held true. Within our business and for clients we have used ThinkAutomation to eliminate mundane manual effort and give time back to the business to drive greater customer value-add activities.
  • - All round integration and extraction options - Integration with Azure - A helpful support desk and customer success managers - Extensive scripting options
  • ThinkAutomation has been a very useful piece of software that has allowed our IT team to not only automate a lot of our processes but has also helped save both our IT and HR team time. Another pro to mention would be the support team, when we've had previous issues, the team have responded immediately whether through live chat or email.

Cons

  • I had concerns with TA4 because of its more limited capabilities, it TA5 changes the game.
  • I think a couple of things it could improve on, are examples to work with, some areas (such as connecting it to an API to extract data) are lacking examples to show "what good looks like" so you spend a lot of time working it out yourself. I'd like the option to choose what email to bring into the find & extract helper, not just "get last". Copying and pasting an email into this works differently to how it reads an actual email.
  • There is no detailed workflow visualisation for your automations.
  • - Still some errors in the newly added features (bugs) - Documentation on Azure could be more elaborate - I am missing tutorials on writing scripts and creating triggers/integrations
  • We have had a few issues with ThinkAutomation, a lot of it we didn't fully understand and other aspects were due to the features in TA4 being Beta so not yet fully integrated into the software. Every so often these little issues still pop up but thanks to the support team we have a lot of it under control and know how to fix the issue going forward.

Pros & Cons from Real Users

Pros

  • iGrafx gives us ability to integrate our customers data and our planning process. iGrafx monitors the progress of our everyday performance and notify us when there are challenges or possible problem areas in our departments. All data that comes into our systems from different sources is analyzed, scrutinized and effectively used for decision making across the entire organization.
  • I absolutely love iGrafx for process capture and mapping. It is intuitive and easy to use and took no time to get started.
  • Effective for process collaboration. Also helps with project management and performance Easy to create and update process.
  • An excellent application for the easy capture of process diagrams and for understanding the relationships between them.
  • My team uses this software everyday to create process maps and diagrams so the analyst understand clearly how to perform the tasks of their job. Because the repository is easily accessible to everyone, I know that every has the correct version of the process.

Cons

  • It's very difficult to extract maps into useable or readable pdf documents and this is frustrating, hope they improve on that.also the customer support team is slow to respond which may affect productivity, they should work on ensuring customer complaints are handled quickly and efficiently.
  • The web diagramming capabilities are extremely limited with fewer templates compared to the desktop counterpart and it can be a little costly for small teams.
  • If you are just starting out, you may need some training. It is intuitive but has many features.
  • The only complaint that I have is that the features most important to me such as VSM and simulation are only available in the desktop client. I have been informed they are coming soon to a web interface.
  • I would love to see some more industry specific templates available

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Parker Software
Founded: 2003
United Kingdom
www.thinkautomation.com

Company Information

iGrafx
Founded: 1991
United States
www.igrafx.com

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Categories

Categories

Business Process Management Features

Access Controls / Permissions Supported
Alerts / Notifications Supported
Business Process Automation Supported
Business Rules Management Supported
Collaboration Not Supported
Process Change Tracking Supported
Process Mapping Supported
Process Modeling & Design Not Supported
Visual Workflow Management Supported

Reporting Features

Customizable Dashboard Not Supported
Data Source Connectors Supported
Drag & Drop Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Supported
Forecasting Supported
Marketing Reports Supported
OLAP Supported
Report Export Supported
Sales Reports Supported
Scheduled / Automated Reports Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Not Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Not Supported
Configurable Workflow Supported
Customizable Dashboard Not Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Supported
Mobile Access Not Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Data Entry Features

Abbreviation Detection Not Supported
Data Capture and Transfer Supported
Data Cleansing Supported
Data Entry Verification Supported
Data Search Flexibility Supported
Duplicate Detection Supported
Flexible Search Supported
Image Entry Supported
Library Conversion Supported
Mis-Keyed Variation Detection Not Supported
Phonetic Variation Detection Supported

Data Extraction Features

Disparate Data Collection Supported
Document Extraction Supported
Email Address Extraction Supported
Image Extraction Supported
IP Address Extraction Supported
Phone Number Extraction Supported
Pricing Extraction Supported
Web Data Extraction Supported

Forms Automation Features

Approval Process Control Not Supported
Archiving & Retention Not Supported
Collaboration Not Supported
Document Indexing Not Supported
Drag & Drop Supported
Full Text Search Supported
Remote Document Access Not Supported
Rules-Based Workflow Supported
Text Editing Not Supported
Version Control Not Supported

OCR Features

Batch Processing Supported
Convert to PDF Supported
ID Scanning Not Supported
Image Pre-processing Supported
Indexing Supported
Metadata Extraction Supported
Multi-Language Supported
Multiple Output Formats Supported
Text Editor Not Supported
Zone Selection Tool Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Not Supported
Collaboration Tools Not Supported
CRM Supported
Document Management Supported
Portfolio Management Supported
Project Management Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Robotic Process Automation (RPA) Features

Analytics Supported
Attended Automation Not Supported
Code-free Development Supported
Image Recognition Supported
Optical Character Recognition Supported
Process Builder Supported
Third Party Application Integration Supported
Unattended Automation Supported

Text Mining Features

Boolean Queries Supported
Document Filtering Supported
Graphical Data Presentation Supported
Language Detection Supported
Predictive Modeling Not Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Not Supported

Business Process Management Features

Access Controls / Permissions Not Supported
Alerts / Notifications Not Supported
Business Process Automation Not Supported
Business Rules Management Supported
Collaboration Supported
Process Change Tracking Supported
Process Mapping Supported
Process Modeling & Design Supported
Visual Workflow Management Not Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Supported
Drill Down Not Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Not Supported
Marketing Reports Not Supported
OLAP Not Supported
Report Export Supported
Sales Reports Not Supported
Scheduled / Automated Reports Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Not Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Not Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Business Performance Management Features

Ad hoc Analysis Supported
Ad Hoc Reports Supported
Budgeting & Forecasting Not Supported
Consolidation / Roll-Up Supported
Dashboard Supported
Key Performance Indicators Supported
Predictive Analytics Supported
Qualitative Analysis Supported
Quantitative Analysis Not Supported
Scorecarding Supported
Strategic Planning Supported

Compliance Features

Archiving & Retention Not Supported
Artificial Intelligence (AI) Not Supported
Audit Management Supported
Compliance Tracking Not Supported
Controls Testing Not Supported
Environmental Compliance Supported
FDA Compliance Not Supported
HIPAA Compliance Supported
Incident Management Not Supported
ISO Compliance Supported
OSHA Compliance Not Supported
Risk Management Supported
Sarbanes-Oxley Compliance Supported
Surveys & Feedback Not Supported
Version Control Supported
Workflow / Process Automation Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Dashboard Features

Annotations Supported
Data Source Integrations Supported
Functions / Calculations Supported
Interactive Not Supported
KPIs Supported
OLAP Not Supported
Private Dashboards Supported
Public Dashboards Not Supported
Scorecards Supported
Themes Not Supported
Visual Analytics Not Supported
Widgets Supported

Diagram Features

Data Import / Export Supported
Drag & Drop Supported
Flowchart Supported
For Developers Not Supported
Mind Map Not Supported
Multi-User Collaboration Supported
Organizational Charting Supported
Templates Supported

Document Management Features

Access Controls Not Supported
Archiving & Retention Not Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Not Supported
Document Assembly Supported
Document Capture Not Supported
Document Conversion Not Supported
Document Delivery Not Supported
Document Indexing Not Supported
Document Retention Supported
Electronic Signature Not Supported
Email Management Not Supported
File Recovery Not Supported
File Type Conversion Supported
Forms Management Not Supported
Full Text Search Not Supported
Offline Access Not Supported
Optical Character Recognition Not Supported
Print Management Not Supported
Version Control Supported

GDPR Compliance Features

Access Control Supported
Consent Management Not Supported
Data Mapping Supported
Incident Management Not Supported
PIA / DPIA Supported
Policy Management Supported
Risk Management Supported
Sensitive Data Identification Not Supported

IoT Features

Application Development Not Supported
Big Data Analytics Not Supported
Configuration Management Supported
Connectivity Management Not Supported
Data Collection Not Supported
Data Management Not Supported
Device Management Not Supported
Performance Management Supported
Prototyping Not Supported
Visualization Supported

Network Mapping Features

Color Codes / Icons Not Supported
Compliance Management Not Supported
Device Auto Discovery Not Supported
Hierarchical Mapping Not Supported
Location-Based Mapping Not Supported
Map Exporting Not Supported
On-Demand Mapping Not Supported
Reporting/Analytics Supported
Self-Updating Maps Not Supported
Web Traffic Reporting Not Supported

Risk Management Features

Alerts/Notifications Not Supported
Auditing Supported
Business Process Control Supported
Compliance Management Supported
Corrective Actions (CAPA) Not Supported
Dashboard Supported
Exceptions Management Not Supported
Internal Controls Management Not Supported
IT Risk Management Not Supported
Legal Risk Management Not Supported
Mobile Access Not Supported
Operational Risk Management Not Supported
Predictive Analytics Not Supported
Reputation Risk Management Not Supported
Response Management Not Supported
Risk Assessment Supported

Simulation Features

1D Simulation Not Supported
3D Modeling Not Supported
3D Simulation Not Supported
Agent-Based Modeling Not Supported
Continuous Modeling Not Supported
Design Analysis Supported
Direct Manipulation Not Supported
Discrete Event Modeling Supported
Dynamic Modeling Not Supported
Graphical Modeling Supported
Industry Specific Database Not Supported
Monte Carlo Simulation Supported
Motion Modeling Not Supported
Presentation Tools Supported
Stochastic Modeling Supported
Turbulence Modeling Not Supported

Integrations

Azure Marketplace Supported
LANA Process Mining Not Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
MongoDB Supported
MySQL Supported
Oracle Database Supported
SQL Server Supported
Salesforce Supported
SendGrid Supported
Slack Supported
Sugar Connect Supported
Sugar Market Supported
Sugar Sell Supported
TIM BPM Suite Not Supported
Ultimus Digital Process Automation Suite Not Supported
Zoho CRM Supported

Integrations

Azure Marketplace Not Supported
LANA Process Mining Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
MongoDB Not Supported
MySQL Not Supported
Oracle Database Not Supported
SQL Server Not Supported
Salesforce Not Supported
SendGrid Not Supported
Slack Not Supported
Sugar Connect Not Supported
Sugar Market Not Supported
Sugar Sell Not Supported
TIM BPM Suite Supported
Ultimus Digital Process Automation Suite Supported
Zoho CRM Not Supported
Claim ThinkAutomation and update features and information
Claim ThinkAutomation and update features and information
Claim iGrafx Process360 Live and update features and information
Claim iGrafx Process360 Live and update features and information