Text Request

Text Request

4.0 out of 5 stars
TextUs

TextUs

5.0 out of 5 stars
Text Request TextUs

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Text Request:

About

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
TextUs:

About

Drive up to 5x higher conversions, reach new customers, convert more pipeline, and keep existing customers engaged—all with the power of TextUs. TextUs is the most flexible, easiest-to-use business texting platform on the market. Automate your SMS with sequences or Keywords, have conversational 1:1 messages or send personalized SMS campaigns to an audience segment. The power of TextUs allows you to start connecting with your customers in ways that get attention.
Text Request:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
TextUs:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Text Request:

Audience

Small-medium businesses, enterprise
TextUs:

Audience

Reach new customers, convert more pipeline, and keep existing customers engaged.
Text Request:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
TextUs:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Text Request:

API

Offers API Supported
TextUs:

API

Offers API Supported
Text Request:

Screenshots and Videos

TextUs:

Screenshots and Videos

Text Request:

Pricing

$59 per month
All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages.
Free Version Not Supported
Free Trial Not Supported
TextUs:

Pricing

$749 per month
Two-way Messaging
SMS Campaigns (Basic or Pro)
10-Digit Texting Number
Unlimited Contacts and Users
Shared Inboxes
Analytics & Reporting
Unlimited Keywords
Unlimited Automated Sequences
Integrations (HubSpot, Salesforce, etc.)
API Access
Toll-Free / Short-Code Eligible
Free Version Not Supported
Free Trial Not Supported
Text Request:

Reviews/Ratings

Overall 4.0 / 5
ease 4.2 / 5
features 3.5 / 5
design 3.5 / 5
support 4.5 / 5
TextUs:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5
Text Request:

Pros & Cons from Real Users

Pros

  • Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/
  • Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing...
  • I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call. It's easy to keep track of things.
  • I like that different profiles can be set so that in the office we can see who has responded to whom.

Cons

  • We are Zipwhip customers so a big drop off. Adding attachments is really poor compared to Zipwhip. And not being able to text to a group as little as 2 or 3 is ridiculous.
  • not many cons, they do exactly what they said, and I love that.
  • I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages.
  • I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)
TextUs:

Pros & Cons from Real Users

Pros

  • TextUs is easy to use and we get a good response to our messages. Support is quick to respond to issues. Our account manager is wonderful - helpful and provides proactive communication.

Cons

  • We have had some unforeseen issues that took a while to resolve. Better communication from leadership needed at times.
Text Request:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
TextUs:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Text Request:

Company Information

Text Request
Founded: 2014
United States
www.textrequest.com
TextUs:

Company Information

TextUs
Founded: 2012
United States
www.textus.com
Text Request:

Alternatives

Textellent

Textellent

5.0 out of 5 stars
TextUs:

Alternatives

Fext

Fext

Pericarp Software
Text Request:
MessageKite

MessageKite

5.0 out of 5 stars
TextUs:
Rectxt

Rectxt

Keeyora
Text Request:
Falkon SMS

Falkon SMS

Falkon Systems
5.0 out of 5 stars
TextUs:
Text Request:
TextUs:
Textellent

Textellent

5.0 out of 5 stars
Text Request:
Textedly

Textedly

5.0 out of 5 stars
TextUs:
Textmagic

Textmagic

4.6 out of 5 stars
Text Request:

Categories

TextUs:

Categories

Bulk SMS Supported
Live Chat Supported
Recruiting Supported
SMS API Supported
SMS Marketing Supported
Text Request:

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Not Supported
Calendar Sync Not Supported
Client Database Not Supported
Group Scheduling Not Supported
Mobile Access Not Supported
Multi-Location Not Supported
Online Booking Not Supported
Online Payments Supported
Recurring Appointments Not Supported
Room Booking Management Not Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Not Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Not Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Not Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Mobile Marketing Features

Channel Attribution Supported
Contextual Targeting Not Supported
Coupons Not Supported
Email Marketing Not Supported
Engagement Monitoring Supported
In-App Marketing Not Supported
Location-Based Marketing Not Supported
Push Notifications Not Supported
Text Messaging Supported
Text-to-Win Not Supported

Political Campaign Features

Campaign Analysis Supported
Conservative Not Supported
Contact Management Not Supported
Contribution Tracking Not Supported
Demographic Data Not Supported
Donor Targeting Not Supported
Email Marketing Not Supported
Event Calendar Not Supported
Fundraising Management Not Supported
Mapping Not Supported
Non-Partisan Supported
Online Payment Processing Supported
Progressive Not Supported
Staff Management Not Supported
Volunteer Management Not Supported
Voter Database Not Supported
TextUs:

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported

Recruiting Features

Assessments Not Supported
Background Screening Supported
CRM Supported
Interaction Tracking Supported
Internal HR Supported
Interview Management Supported
Job Board Posting Supported
Job Requisition Not Supported
Onboarding Supported
Recruiting Firms Supported
Reference Checking Not Supported
Resume Parsing Not Supported
Self Service Portal Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Not Supported
Text Request:

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Zapier Supported
Allo Not Supported
Axis LMS Supported
BlueSky Medical Staffing Software Not Supported
Constant Contact Lead Gen & CRM Supported
FranConnect Supported
Greenhouse Not Supported
JobDiva Not Supported
Mailchimp Supported
Oracle Fusion Cloud HCM Not Supported
Pipedrive Supported
Planfix Not Supported
Shift4Shop Supported
Staffing Referrals Not Supported
Sugar Connect Supported
Tracker Not Supported
TextUs:

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Zapier Supported
Allo Supported
Axis LMS Not Supported
BlueSky Medical Staffing Software Supported
Constant Contact Lead Gen & CRM Not Supported
FranConnect Not Supported
Greenhouse Supported
JobDiva Supported
Mailchimp Not Supported
Oracle Fusion Cloud HCM Supported
Pipedrive Not Supported
Planfix Supported
Shift4Shop Not Supported
Staffing Referrals Supported
Sugar Connect Not Supported
Tracker Supported
Text Request:
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TextUs:
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