Text Request

Text Request

4.0 out of 5 stars
Text Request TextMarks

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Text Request:

About

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
TextMarks:

About

Nothing cuts through the noise like SMS. Email, Facebook, Twitter, messaging apps and print ads all have their place, but if you want to reach 97% of your subscribers wherever they are and have them actually respond, then SMS from TextMarks is the way to go. There's a lot that goes on behind the scenes of sending a simple text message: Navigating through text messaging regulations, handling opt-in and opt-outs, leasing a short code and more. TextMarks handles this all for you, so you don't have to. Our customer service representatives are ready to help you succeed. Receive important SMS updates about our service, approx 1-2 msgs/month. Message & data rates may apply. Your phone number will never be sold. Reply STOP to opt-out at any time. Acquire, engage and retain your customers with SMS Marketing. Instantly respond by text with info or links. Build up your mobile database of leads or contact names.
Text Request:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
TextMarks:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Text Request:

Audience

Small-medium businesses, enterprise
TextMarks:

Audience

Businesses searching for a solution to improve their SMS marketing processes
Text Request:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
TextMarks:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Text Request:

API

Offers API Supported
TextMarks:

API

Offers API Not Supported
Text Request:

Screenshots and Videos

TextMarks:

Screenshots and Videos

Text Request:

Pricing

$59 per month
All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages.
Free Version Not Supported
Free Trial Not Supported
TextMarks:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Text Request:

Reviews/Ratings

Overall 4.0 / 5
ease 4.2 / 5
features 3.5 / 5
design 3.5 / 5
support 4.5 / 5
TextMarks:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Text Request:

Pros & Cons from Real Users

Pros

  • Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/
  • Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing...
  • I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call. It's easy to keep track of things.
  • I like that different profiles can be set so that in the office we can see who has responded to whom.

Cons

  • We are Zipwhip customers so a big drop off. Adding attachments is really poor compared to Zipwhip. And not being able to text to a group as little as 2 or 3 is ridiculous.
  • not many cons, they do exactly what they said, and I love that.
  • I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages.
  • I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)
Text Request:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
TextMarks:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Text Request:

Company Information

Text Request
Founded: 2014
United States
www.textrequest.com
TextMarks:

Company Information

TextMarks
Founded: 2006
United States
www.textmarks.com
Text Request:

Alternatives

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Text Request:

Categories

TextMarks:

Categories

Text Request:

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Not Supported
Calendar Sync Not Supported
Client Database Not Supported
Group Scheduling Not Supported
Mobile Access Not Supported
Multi-Location Not Supported
Online Booking Not Supported
Online Payments Supported
Recurring Appointments Not Supported
Room Booking Management Not Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Not Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Not Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Not Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Mobile Marketing Features

Channel Attribution Supported
Contextual Targeting Not Supported
Coupons Not Supported
Email Marketing Not Supported
Engagement Monitoring Supported
In-App Marketing Not Supported
Location-Based Marketing Not Supported
Push Notifications Not Supported
Text Messaging Supported
Text-to-Win Not Supported

Political Campaign Features

Campaign Analysis Supported
Conservative Not Supported
Contact Management Not Supported
Contribution Tracking Not Supported
Demographic Data Not Supported
Donor Targeting Not Supported
Email Marketing Not Supported
Event Calendar Not Supported
Fundraising Management Not Supported
Mapping Not Supported
Non-Partisan Supported
Online Payment Processing Supported
Progressive Not Supported
Staff Management Not Supported
Volunteer Management Not Supported
Voter Database Not Supported
TextMarks:

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported
Text Request:

Integrations

Axis LMS Supported
Clio Supported
Constant Contact Supported
Constant Contact Lead Gen & CRM Supported
FranConnect Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Mailchimp Supported
Mindbody Supported
Neon Fundraise Not Supported
Pipedrive Supported
QuickBooks Online Supported
Shift4Shop Supported
Stackreaction Supported
Sugar Connect Supported
Zapier Supported
TextMarks:

Integrations

Axis LMS Not Supported
Clio Not Supported
Constant Contact Not Supported
Constant Contact Lead Gen & CRM Not Supported
FranConnect Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Mailchimp Not Supported
Mindbody Not Supported
Neon Fundraise Supported
Pipedrive Not Supported
QuickBooks Online Not Supported
Shift4Shop Not Supported
Stackreaction Not Supported
Sugar Connect Not Supported
Zapier Not Supported
Text Request:
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Claim Text Request and update features and information
TextMarks:
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