TPGi ARC PlatformTPGi
|
Talisma KnowledgebaseTalisma
|
|||||
Related Products
|
||||||
About
What is Accessibility Resource Center (ARC)?
TPGi’s Accessibility Resource Center (ARC) provides organizations with a platform and suite of accessibility tools to support them at each stage of their accessibility journey. ARC helps teams to adopt a continuous accessibility strategy and embed accessibility testing into their SDLC.
ARC includes a scanning and monitoring tool, a library of KnowledgeBase articles, user flow mapping, and testing, and individualized training courses that are integrated and provide code-level techniques in the context of solving a specific problem.
Accessibility Resource Center (ARC) Features: ARC Monitoring; ARC KnowledgeBase; ARC User Flows; ARC API; ARC Tutor; ARC HelpDesk; ARC Workspaces; ARC Test Initiatives
|
About
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Organizations focused on ADA compliance or creating inclusive experiences
|
Audience
Organizations of all sizes searching for a solution to get instant access to critical knowledge
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$29 per user/month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationTPGi
Founded: 2002
United States
www.tpgi.com
|
Company InformationTalisma
Founded: 1999
United States
www.talisma.com/products/knowledge-base-software/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
|
|||||
Categories |
Categories |
|||||
Web Accessibility Testing Features
ADA Compliance
Alerts / Notifications
Automated Testing
Mobile Accessibility Testing
Ongoing Accessibility Monitoring
Reporting / Analytics
Visualize Accessibility
WCAG Compliance
|
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
|
|||||
Integrations
Jenkins
Jira Work Management
Zapier
|
||||||
|
|
|