SmartISO

SmartISO

ODACITY LLC
Total Lean Management (TLM) Software

Total Lean Management (TLM) Software

Lean & Mean Business Systems
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About

SmartISO is a cloud-based compliance and quality management platform for organizations managing ISO systems internally. It brings document control, internal audits, corrective and preventive actions (CAPA), risk management, training records, management review, supplier evaluation, and quality dashboards into one workspace. Teams can coordinate quality, environmental, and occupational health and safety activities, with workflows aligned to ISO requirements. AI-assisted features support document drafting and analysis, with generated content available for user review. SmartISO is intended for quality and HSE managers, compliance teams, and ISO consultants at small and mid-sized organizations. Plans vary by standards, storage, AI allowances, and other included features; a 14-day free trial is available.

About

Perfect for a small company, TLM has everything you need, and can accelerate the implementation with consulting, training, procedure templates, and document writing/coaching support, plus we have validation templates and a system setting mode so small medical device companies have special features to help manage technical files and 510K submittals. TLM QMS Software saves you money AND makes your QMS more effective by providing a dual technology landscape for the two distinct QMS user types. Core modules include: • Audits • Contact Manager (CRM) • CAPA • Customer Feedback • Document Management • Electronic Forms • Employees • Employee Feedback • Equipment Calibration • Evaluations • FMEA • Inspections • Inventory/parts • Library • Meetings/Reviews • Metrics • Projects • Purchase Orders • Quality Record Mgt • Rejected Materials • Risk & Opportunities • Sales Orders • Strategic Planning • Surveys • Tasks/Events • Training • Work Orders

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Quality managers, HSE managers, compliance officers and ISO consultants at small and mid-sized organizations

Audience

The perfect QMS software and implementation solution for your small company that you can grow into.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$39/month/user
Starter is $39 per user per month and includes ISO 9001, 5 GB storage, 50 AI calls per month, 10 client portal users, 2 external auditors, and email support. The site advertises 20% savings on annual billing. Professional is $79/user/month; Business is $119/user/month. All plans include a 14-day free trial; no credit card is required to start.
Free Version Not Supported
Free Trial Supported

Pricing

$45/user/month
Contact us for pricing. TLM Web App has unlimited licensing so you will only need a few main application licenses.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.9 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • One of our key customers notified us they would be sending a team of 3 auditors to audit our non-existent quality system against ISO 9001 in two months. We talked to a bunch of people about software and consulting options to get us ready in that amount of time, and pretty much all of them couldn't help laughing at how impossible that would be, except TLM. The best laugh during this audit, however, was from our TLM representative connect to the audit via Teams, who after doing a stellar job helping us use TLM to get all our documents released, audits conducted, management review documented, etc., he heard one of the auditors ask, "so how long have you been ISO registered?" Needless to say, they were very happy and had zero findings to report.
  • I've been using TLM for more than 10 years, I would say it has improve overtime. With new features and easy interface. It does not require extensive training to use . It manages our ISO 17025 documentation requirements and it has the exceptional technical support whenever we require. David is always ready to assist on any issues we encounter.
  • I think what I like best about TLM is the positive affect it had on my job satisfaction. If you still have to manage a paper based QMS, and convincing the boss to spend a little on software seems challenging, then this is the software that can make your daily routines much easier to manage, and the boss won't freak out about the cost. Cost effective can often translate into dismal support, but somehow with TLM the opposite is true. They are quick to respond, and quick to update anytime I'm trying to implement something new and need a little help. Highly recommended!
  • Several years ago, we had the TLM staff convert our manual QMS into their TLM software product and were very pleased with the results. Recently however, we also converted to their new hosted system with the new web app and that improvement was worth leaving a review about. The hosted version has much faster performance and the web app makes document access and document control super easy to work with. We highly recommend this product, especially for smaller companies who will benefit twice, once by getting all your QMS documents under electronic control and distribution, and again by how affordable the system is.
  • Flexibility and customer support is awesome! Our business is reinsurance and we are located in Zambia Africa. So we needed software to control and approve various document types and to process claims. TLM was able to use a combination of the Industry system setting, along with the custom field system to make a the customer feedback module handle claims that were linked to the Purchase Order module for approval of the dollar amounts along with several other features. TLM can also support our local installation with remote access and no issue has every been left unresolved or has there been any surprise costs after more than a year using TLM for managing our key business processes.

Cons

  • This is more of a con in terms of the added cost and effort in general of implementing a fully ISO compliant quality system, which as a small company of only about 6 people, we just were not ready for yet. While we can see the benefits and have plans to implement our system at a later date, for now we have to put this on hold. Luckily TLM is able to suspend our system until we are truly ready, which is another pro for them for sure.
  • Since some of our user PC does not use the same MS versions, so we have some difficulty adapting that could results on some error on the software . Nevertheless, it was resolved swiftly. It does contains quite a lot of modules , but not necessarily applicable for ISO17025, however, you have options to hide those.
  • Several years ago when we purchased the software for a local installation, their new web app wasn't available. Back then I would have said the only con is that the main application is so capable, new users can feel overwhelmed as it is so easy to drill down into related information that TLM can present a lot of information all at once. For me that's a great thing but trying to get others into the system who don't live and breathe quality, they can easily get intimidated. Their new web app solves this issue brilliantly, and new users have zero complaints and can log in and be productive with practically zero training needed!
  • The main TLM app still uses a Windows type of interface, and while some might think that's a con, we use the more flexible pop-up windows that the main application provides to be much more productive as we move around the software, so we understand why this administrative interface was kept as is. All of our picky users happily use the web app for their tasks, so basically the right tool for the job keeps everyone happy.
  • Our management wasn't comfortable with a hosted system so we are using TLM on our own server. We were also using that server for other software as well as acting as a workstation for a couple users. Somehow this created some issues with the TLM database, but the TLM support staff stuck with the issue until we finally uninstalled unnecessary software and everything is working great now.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ODACITY LLC
Founded: 2024
United States
smartiso.io/

Company Information

Lean & Mean Business Systems
Founded: 2001
United States
www.tlm-software.com

Alternatives

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QT9 QMS

QT9 QMS

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SoftExpert EQM

SoftExpert EQM

SoftExpert
Dot Compliance QMS

Dot Compliance QMS

QMS for Life Sciences
QT9 QMS

QT9 QMS

QT9 Software
Intelex

Intelex

Intelex Technologies

Categories

ISO Compliance Supported

Categories

Audit Supported
CAPA Supported
Document Control Supported
Employee Feedback Supported
FMEA Supported
ISO Compliance Supported
Manufacturing Supported
Purchase Order Supported
Quality Management Supported
Risk Management Supported

Audit Features

Alerts / Notifications Supported
Audit Planning Supported
Compliance Management Supported
Dashboard Supported
Exceptions Management Supported
Forms Management Supported
Issue Management Supported
Mobile Access Supported
Multi-Year Planning Supported
Risk Assessment Supported
Workflow Management Not Supported

Calibration Management Features

Calibration Instructions Supported
Calibration Schedules Supported
Compliance Management Supported
Device History Supported
Due Date Tracking Supported
Gage Management Not Supported
Label Printing Not Supported
Measurement Readings Supported
Multi-Station Management Not Supported
Out-of-Tolerance Notification Not Supported
Statistical Data Reporting Not Supported

Document Control Features

Archiving & Retention Supported
Automated Routing Supported
Change Management Supported
Compliance Management Supported
Electronic Signature Supported
Escalation Management Supported
Periodic Review Supported
Version Control Supported

Manufacturing Features

Accounting Integration Supported
ERP Supported
Maintenance Management Supported
MES Not Supported
MRP Supported
Purchase Order Management Supported
Quality Management Supported
Quotes/Estimates Supported
Reporting/Analytics Supported
Safety Management Supported
Shipping Management Not Supported

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Supported
Maintenance Management Supported
Risk Management Supported
Supplier Quality Control Supported
Training Management Supported

Risk Management Features

Alerts/Notifications Supported
Auditing Supported
Business Process Control Supported
Compliance Management Supported
Corrective Actions (CAPA) Supported
Dashboard Supported
Exceptions Management Supported
Internal Controls Management Supported
IT Risk Management Supported
Legal Risk Management Not Supported
Mobile Access Supported
Operational Risk Management Not Supported
Predictive Analytics Not Supported
Reputation Risk Management Not Supported
Response Management Supported
Risk Assessment Supported

Integrations

Epicor Advanced MES Not Supported
Epicor Kinetic Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
QuickBooks Enterprise Not Supported
Zoho CRM Plus Not Supported

Integrations

Epicor Advanced MES Supported
Epicor Kinetic Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
QuickBooks Enterprise Supported
Zoho CRM Plus Supported
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