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About

Skalin is the next-generation Customer Success Platform built for B2B SaaS mid-market teams — typically Customer Success teams of 1 to 15 people who find platforms like Gainsight too heavy and too costly, but want more than a spreadsheet or a repurposed CRM. Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts. The 360° Customer View replaces five scattered tabs with a single source of truth. The Smart Health Score, self-calibrated by AI, surfaces the early warning signs of churn. Skalin AI reads every touchpoint, answers questions about any account instantly, and prepares your meetings in seconds. Automated Playbooks trigger the right action from account signals, and the Client Portal keeps teams and customers aligned. Live in under a month, setup included, no dedicated admin. Rated 4.9/5 on G2 and Capterra. Transparent public pricing from €569/month.

About

Success4 centralizes data from all customer interactions and data sources, monitors health and product usage, and predicts customer behavior so that the customer success teams can proactively engage with their customers in the most meaningful way.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2B SaaS mid-market companies with Customer Success teams of 1 to 15 people.

Audience

Customer Service solution for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.
Free Version Not Supported
Free Trial Not Supported

Pricing

$99
$99 per user for a month for the first 5 users and $89 for every other user after that 5.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Skalin
France
www.skalin.io

Company Information

Success4
Founded: 2016
United States
success4.us

Alternatives

Alternatives

Freshsuccess

Freshsuccess

Freshworks
Freshsuccess

Freshsuccess

Freshworks

Categories

Churn Prevention Supported
Customer Success Supported

Categories

Customer Success Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Integrations

Gmail Supported
Microsoft Outlook Supported
Mixpanel Supported
Pipedrive Supported
Salesforce Supported
Segment Supported
Stripe Supported
Zendesk Supported
Amazon S3 Not Supported
Chargebee Supported
HubSoft Not Supported
HubSpot CRM Supported
Jira Not Supported
Jira Service Management Supported
QuickBooks Online Not Supported
Recurly Not Supported
Sellsy Supported
Zapier Supported
Zoho CRM Not Supported

Integrations

Gmail Supported
Microsoft Outlook Supported
Mixpanel Supported
Pipedrive Supported
Salesforce Supported
Segment Supported
Stripe Supported
Zendesk Supported
Amazon S3 Supported
Chargebee Not Supported
HubSoft Supported
HubSpot CRM Not Supported
Jira Supported
Jira Service Management Not Supported
QuickBooks Online Supported
Recurly Supported
Sellsy Not Supported
Zapier Not Supported
Zoho CRM Supported
Claim Skalin and update features and information
Claim Skalin and update features and information
Claim Success4 and update features and information
Claim Success4 and update features and information