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About

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

About

When guests wait less, they can enjoy more! Free your guests from physical queues, empower them to practice safe social distancing, and allow them to explore all your venue has to offer. Our patented suite of virtual queuing solutions has helped over 19 million guests get out of long lines and make the most of their day. By eliminating lines, you'll help guests feel more at ease and capable of socially distancing. Plus, they’ll be free to enjoy more of what your venue has to offer. With extensive patents and 20 years of experience behind us, no one is better suited to help your venue maximize your virtual queuing solution. Offer multiple service levels for a variety of price points allowing reduced wait times and custom ride packages. With guests freed from waiting in line, they can spend more time enjoying your venue's retail and food & beverage locations. We have dedicated ourselves to providing an enterprise-class service model focused on driving incremental revenue for our clients.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.

Audience

Businesses and companies interested in a virtual queuing solution to increase revenue and optimize their customer services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.1 / 5
ease 4.4 / 5
features 4.2 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros from Real Users

Pros

  • They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me.
  • I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems.
  • I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.
  • All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.
  • The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.
  • Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout
  • All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget.
  • User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support
  • Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silverware
Founded: 1992
Canada
www.silverwarepos.com

Company Information

accesso
United States
www.accesso.com/solutions/virtual-queuing

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PAR

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Bzz

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Agilysys Seat

Agilysys Seat

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Categories

Categories

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Integrations

Access Procure Wizard
Adaco
Ameego
COGS-Well
Craftable
HubWorks Retail Task Management System
Incentivio
Maestro PMS
MarketMan
Mirada XD
Navi
SevenRooms
Shogo
Twilio
ValueLink Appraisal Management
Venga
WISK
WebRezPro
Yellow Dog Inventory
eCard Systems

Integrations

Access Procure Wizard
Adaco
Ameego
COGS-Well
Craftable
HubWorks Retail Task Management System
Incentivio
Maestro PMS
MarketMan
Mirada XD
Navi
SevenRooms
Shogo
Twilio
ValueLink Appraisal Management
Venga
WISK
WebRezPro
Yellow Dog Inventory
eCard Systems
Claim accesso LoQueue and update features and information
Claim accesso LoQueue and update features and information