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About

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

About

SynergySuite helps multi-unit restaurants simplify operations and increase profitability with powerful, easy-to-use restaurant management software. With SynergySuite, you get all the insights and tools you need to run the back of house all in one place. With SynergySuite you can work on the go, wherever work happens. Our mobile-friendly, cloud-based platform works where you work. Don't have access to Wi-Fi? No worries. Work offline and sync the data when your team has access to data. Global brands save 2-8% on food and labor with SynergySuite’s mobile-first software. With a modular SaaS model, choose what you need now and add features as needed. SynergySuite helps you manage inventory, purchasing, recipe costing, food safety, scheduling, cash management, human resources, and business intelligence. See why brands all across the world choose SynergySuite to grow and expand their businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.

Audience

Multi-unit restaurant chains, franchise owners, and enterprise restaurant brands.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month
Free Version
Free Trial

Pricing

$75/month
Prices listed below are per month, per location. SynergySuite offers discounts based on number of locations and number of modules used.

Inventory - $75
Purchasing - $75
Operations - $20
Time and attendance - $75
Food safety - $50
Reporting - $75
Cash management - $75
HR & Staffing - $75
Free Version
Free Trial

Reviews/Ratings

Overall 4.1 / 5
ease 4.4 / 5
features 4.2 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros from Real Users

Pros

  • They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me.
  • I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems.
  • I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.
  • All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.
  • The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.
  • Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout
  • All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget.
  • User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support
  • Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silverware
Founded: 1992
Canada
www.silverwarepos.com

Company Information

SynergySuite
Founded: 2011
United States
www.synergysuite.com

Alternatives

Alternatives

Squirrel POS

Squirrel POS

Squirrel Systems
Union POS

Union POS

Union
PAR

PAR

PAR Technology
SmartLynx

SmartLynx

SabreTooth Technologies

Categories

Categories

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Food Service Management Features

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Food Traceability Features

CRM
Order Management
Product Lifecycle Management
Production Management
Quality Control
Recall Management
Recipe Management
Traceability
Traceback & Traceforward

Inventory Management Features

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Purchasing Features

Catalog Management
Compliance Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

Integrations

7shifts
Access Procure Wizard
Adaco
Ameego
Atlas Direct Tips
BrightPay
Brink Commerce
COGS-Well
Eddy
HubWorks Retail Task Management System
Incentivio
Lightspeed Restaurant
MarketMan
Paychex Flex
Qu
ValueLink Appraisal Management
Vectron
Venga
Zip Forecasting

Integrations

7shifts
Access Procure Wizard
Adaco
Ameego
Atlas Direct Tips
BrightPay
Brink Commerce
COGS-Well
Eddy
HubWorks Retail Task Management System
Incentivio
Lightspeed Restaurant
MarketMan
Paychex Flex
Qu
ValueLink Appraisal Management
Vectron
Venga
Zip Forecasting
Claim SynergySuite and update features and information
Claim SynergySuite and update features and information