Silverware
SynergySuite
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About

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

About

SynergySuite helps multi-unit restaurants simplify operations and increase profitability with powerful, easy-to-use restaurant management software. With SynergySuite, you get all the insights and tools you need to run the back of house all in one place. With SynergySuite you can work on the go, wherever work happens. Our mobile-friendly, cloud-based platform works where you work. Don't have access to Wi-Fi? No worries. Work offline and sync the data when your team has access to data. Global brands save 2-8% on food and labor with SynergySuite’s mobile-first software. With a modular SaaS model, choose what you need now and add features as needed. SynergySuite helps you manage inventory, purchasing, recipe costing, food safety, scheduling, cash management, human resources, and business intelligence. See why brands all across the world choose SynergySuite to grow and expand their businesses.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.

Audience

Multi-unit restaurant chains, franchise owners, and enterprise restaurant brands.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Play Video Silverware: Advanced Hospitality Technology Silverware: GuestX Silverware: Mobile Device Silverware: Mobile App Silverware: Heartbeat Analytics Dashboard Silverware: Fixed POS View more images or videos

Screenshots and Videos

Play Video Available on Mobile Checklists and Food Safety Checklists Inventory Menu Engineering Performance Overview View more images or videos

Pricing

$49.00/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$75/month
Prices listed below are per month, per location. SynergySuite offers discounts based on number of locations and number of modules used.

Inventory - $75
Purchasing - $75
Operations - $20
Time and attendance - $75
Food safety - $50
Reporting - $75
Cash management - $75
HR & Staffing - $75
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.1 / 5
ease 4.4 / 5
features 4.2 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros from Real Users

Pros

  • They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me.
  • I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems.
  • I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.
  • All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.
  • The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.
  • Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout
  • All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget.
  • User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support
  • Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Silverware
Founded: 1992
Canada
www.silverwarepos.com

Company Information

SynergySuite
Founded: 2011
United States
www.synergysuite.com

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Categories

Food Service Analytics Supported
Point of Sale Supported
Restaurant Data Analytics Supported
Restaurant Inventory Management Supported
Restaurant Management Supported
Restaurant POS Supported

Categories

Food Service Analytics Supported
Food Service Management Supported
Food Traceability Supported
Inventory Management Supported
Purchasing Supported
Restaurant Data Analytics Supported
Restaurant Inventory Management Supported
Restaurant Management Supported
Restaurant Scheduling Supported
Time & Attendance Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported
Show More Features

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Not Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Not Supported
Reporting/Analytics Supported
Reservations Management Not Supported
Sales Tracking Supported
Table Management Not Supported
Wait List Management Not Supported
Waitstaff Management Supported
Show More Features

Food Service Management Features

Costing Supported
For Cafeterias Supported
For Healthcare Facilities Supported
Free / Reduced Meals Not Supported
Inventory Management Supported
Menu Planning Supported
Nutritional Analysis Not Supported
Online Payments / Funding Not Supported
Point of Sale (POS) Not Supported
Purchasing Supported
Recipe Management Supported
Schools Not Supported
Tray Tracking Not Supported

Food Traceability Features

CRM Not Supported
Order Management Supported
Product Lifecycle Management Not Supported
Production Management Supported
Quality Control Supported
Recall Management Not Supported
Recipe Management Supported
Traceability Not Supported
Traceback & Traceforward Not Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Not Supported
Forecasting Supported
Inventory Optimization Supported
Kitting Not Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Supported
Warehouse Management Not Supported

Purchasing Features

Catalog Management Supported
Compliance Management Supported
Contract Management Supported
Inventory Management Supported
Invoice Processing Supported
PunchOut Supported
Purchase Order Management Supported
Requisitions & Approvals Supported
Sourcing Management Not Supported
Spend Management Supported
Supplier Management Supported

Integrations

Adaco Supported
Aloha Essentials by NCR Voyix Not Supported
Atlas Direct Tips Supported
BambooHR Not Supported
Brink Commerce Not Supported
CBS Not Supported
Flipdish Supported
HubWorks Retail Task Management System Supported
INTELITY Supported
Incentivio Supported
MYOB AccountRight Not Supported
NetSuite Not Supported
PAR POS Not Supported
Proliant Not Supported
Sage Intacct Not Supported
SevenRooms Supported
Twilio Supported
Vectron Not Supported
Venga Supported
WebRezPro Supported
Show More Integrations
View All 28 Integrations

Integrations

Adaco Not Supported
Aloha Essentials by NCR Voyix Supported
Atlas Direct Tips Not Supported
BambooHR Supported
Brink Commerce Supported
CBS Supported
Flipdish Not Supported
HubWorks Retail Task Management System Not Supported
INTELITY Not Supported
Incentivio Not Supported
MYOB AccountRight Supported
NetSuite Supported
PAR POS Supported
Proliant Supported
Sage Intacct Supported
SevenRooms Not Supported
Twilio Not Supported
Vectron Supported
Venga Not Supported
WebRezPro Not Supported
Show More Integrations
View All 28 Integrations
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