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About

Meet RoomRaccoon, the leading hotel management system for independent hotels. RoomRaccoon’s all-in-one hotel management platform empowers hoteliers with all the tools they need to maximize revenue, streamline operations, and delight guests at the click of a button. With RoomRaccoon, hotels can say goodbye to complex integrations and access a property management system, channel manager, booking engine and payment platform – all in one place! RoomRaccoon knows that each property is one-of-a-kind, and with its extensive application marketplace, hotels can easily integrate with their favorite tools to create a truly tailored hotel management system that works for them. Try it for free for 14 days.

About

Use hotel software that you can fully tailor to the needs of your hotel. The right software will get you more efficiency and more bookings from your online distribution, which helps you grow your revenue and make it more predictable. An added benefit: you’ll have more time to spend with your guests. Choose customized online distribution solutions that fully integrate with your hotel chain’s reservation system. Each hotel has access to its own account, and you can access all the accounts in your chain. This way, you maintain an overview of all your hotels. When you use  Oracle Hospitality OPERA , you have found the perfect match with SmartHOTEL. Offer your customers integrated and fully automated hotel software. SmartHOTEL is building towards a future with limitless connectivity between all hotel systems. Are you a hotel software supplier or vendor, and do you share our vision? We would like to get to know you!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

RoomRaccoon is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.3 / 5
design 4.3 / 5
support 2.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.
  • Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.
  • Design is appealing but expensive. Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

Cons

  • Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization. The channel manager lacks the capability to 'close' rooms. RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC. While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side. There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)
  • Weekend support hours not available, not the worst, but emergencies do come up.
  • A product that can't do basics. They will not take ownership for the faults of the system. Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes. Reports, there isn't one report that gives you correct data Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RoomRaccoon
Founded: 2017
Netherlands
roomraccoon.com

Company Information

SmartHOTEL
Founded: 2006
Netherlands
www.smarthotel.nl/en/

Alternatives

Alternatives

Innkey PMS

Innkey PMS

innkey infosystems pvt ltd

Categories

Categories

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hostel Management Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Integrations

unTill
Beonprice
CHIDESK
Cendyn CRS
DigitalGuest
Duve
Expedia
GuestRevu
Jamezz
Lighthouse
Lybra Assistant
RoomPriceGenie
Salto
SnelStart
Toast POS
Vrbo
Whistle
happyhotel
iVvy Event Management
iVvy Venue Management

Integrations

unTill
Beonprice
CHIDESK
Cendyn CRS
DigitalGuest
Duve
Expedia
GuestRevu
Jamezz
Lighthouse
Lybra Assistant
RoomPriceGenie
Salto
SnelStart
Toast POS
Vrbo
Whistle
happyhotel
iVvy Event Management
iVvy Venue Management
Claim RoomRaccoon and update features and information
Claim RoomRaccoon and update features and information
Claim SmartHOTEL and update features and information
Claim SmartHOTEL and update features and information