+
+

Related Products

  • Birdeye
    5,192 Ratings
    Visit Website
  • Digital WarRoom
    55 Ratings
    Visit Website
  • DoctorConnect
    85 Ratings
    Visit Website
  • Blumira
    150 Ratings
    Visit Website
  • CapLinked
    224 Ratings
    Visit Website
  • 800.com
    2,381 Ratings
    Visit Website
  • Daylight
    11 Ratings
    Visit Website
  • Uptime.com
    479 Ratings
    Visit Website
  • TE Recruit
    639 Ratings
    Visit Website
  • Pocomos
    45 Ratings
    Visit Website

About

Generate, monitor, respond to and analyze reviews from dozens of channels in a single place. Respond to customers on any platform from a single workspace, with responses posted in near real-time. Create custom alerts that allow agents to get notified as soon as a new review is posted that meets filter criteria. Customize your workspace to view aggregated reviews and Q&A in a way that supports your workflow. Create categories of keywords and tags to trigger urgency around top-of-mind issues and prioritize responses. Make responding faster and more consistent by starting with templates and customizing them to each unique review or question. Ensure responses are on-brand and accurate by setting up an approval process for managers. Assign roles and grant user permissions such as turning off the ability for editing or not allowing users to work on the same data set.

About

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in need of an all-in-one review management platform

Audience

Companies of all sizes

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$199.00 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 2.4 / 5
ease 4.0 / 5
features 3.6 / 5
design 4.0 / 5
support 2.4 / 5

Pros & Cons from Real Users

Pros

  • - Recognized consumer brand that many shoppers know and actively check - Centralized hub for collecting customer feedback in one place - Basic API access and embeddable widgets available for website integration
  • The popular review service. Well known brand for customers not only in Europe but in United Status too.
  • Trustpilot is a complete system to be able to consult complete reviews on any type of website or specific categories. The first thing I like is that Trustpilot has a wide variety of different categories where various customer experiences and reviews are stored from banks, clothing stores, furniture stores, pet stores and many more categories, this is great for the consumer can consult detailed reviews of a store before buying a product. TrustPilot allows you to filter recent or old reviews, allows you to filter information from companies and web pages, information such as domain, physical address of each company, details and history of each company. Trustpilot allows you to consult company information, this helps a lot to improve the confidence of potential customers who want to purchase a product or service.
  • Decent user interface, but that's about it. There's not much more to say here. The interface is nice but Trustpilot has huge issues otherwise.
  • Good website interface. Easy to read or provide review. Covers most of the software and websites. Decent amount of trusted reviews. Free to use.

Cons

  • - Publishes unverified negative reviews with zero proof of purchase, order history, or evidence of an actual customer relationship - Blocks businesses from inviting satisfied customers to review unless they pay a ~€500/month subscription - Company profiles cannot be deleted, permanently locking businesses into reputational exposure even after they stop using the service - Moderation enforces double standards: fake reviews from non-customers often stay published, while genuine reviews from real customers are removed - Freezes legitimate user accounts and rejects proof of purchase when flagging authentic feedback as fake - Poor technical value: basic API features and widgets are presented as premium innovations despite enterprise-level pricing - Creates a distorted ecosystem where angry voices are amplified for free and honest positive feedback is trapped behind a paywall
  • Violation of agreement and extortion from Trustpilot
  • Everything in Trustpilot is very good, it is a very complete platform to write and read new reviews about various web pages or physical sites such as restaurants or any place that you want to check about its reputation. Trustpilot's overall design is very good and works flawlessly, the review consulting and moderation time for each review is relatively short, posting in about 12-24 hours. I have never had any problems with Trustpilot.
  • In my opinion, there is little to no review moderation on Trustpilot. I believe you can find fake reviews on almost any product or service. They are easily spottable because they have little to do with the product or service being reviewed, or are all written in the same sort of template, which indicates the company wrote the reviews themselves.
  • A large amount of vague & silly one line reviews can also be found - It definitely needs to increase moderation to ensure quality control. No integration with LinkedIn - It should use LinkedIn as login source to fetch honest reviews.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

1440
Founded: 2009
United States
www.1440.io/reputation-studio/

Company Information

Trustpilot
Founded: 2007
Denmark
business.trustpilot.com

Alternatives

LocalReviews

LocalReviews

OneLocal

Alternatives

EmbedReviews

EmbedReviews

EmbedSocial

Categories

Categories

Brand Management Supported
Customer Feedback Supported
NPS Supported
Product Review Supported
Review Management Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Not Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Brand Management Features

Approval Process Control Not Supported
Artwork Management Not Supported
Asset Management Not Supported
Change Management Supported
Fulfillment Distribution Not Supported
Project Management Not Supported

Integrations

Salesforce Supported
Avarup Not Supported
BI Book Not Supported
Bragly Not Supported
Chattermill Not Supported
DrapCode Not Supported
Remarkable Commerce Not Supported
ReplyGenius Not Supported
Retamo Not Supported
Saastic Not Supported
Senja Not Supported
Shift Not Supported
Shopify Not Supported
StackTome Not Supported
Transpond Not Supported
X (Twitter) Not Supported
Zapier Not Supported
resOS Not Supported

Integrations

Salesforce Supported
Avarup Supported
BI Book Supported
Bragly Supported
Chattermill Supported
DrapCode Supported
Remarkable Commerce Supported
ReplyGenius Supported
Retamo Supported
Saastic Supported
Senja Supported
Shift Supported
Shopify Supported
StackTome Supported
Transpond Supported
X (Twitter) Supported
Zapier Supported
resOS Supported
Claim Reputation Studio by 1440 and update features and information
Claim Reputation Studio by 1440 and update features and information
Claim Trustpilot and update features and information
Claim Trustpilot and update features and information