RentMy vs. Rentrax Comparison


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MarkMagic is the barcoding software engine inside the most popular warehouse and retail inventory management software in the industry such as Manhattan Associates, Oracle, Infor, United Rentals, Honeywell Intelligrated, Apparel Business Systems, Varsity Logistics, and VAI. Powerful and easy to use, once you try MarkMagic, you’ll see why thousands of software vendors and customers worldwide rely on the software to create their business-critical documents. 48 Ratings Visit Website Park With Us Managing your campground has never been this simple. 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About Powerful rental platform with WordPress plugin to add real-time rentals to your website for e-commerce payment processing, shipping and inventory tracking and too many features to list. Set up an easy-to-use online booking system, synced with your inventory for up-to-the-second availability. Perfect for rental companies with a storefront, and works great for pop-ups, too. SSL-protected, reliable and secure way to capture Customer payments (without the commissions) Want to offer real-time, secure rentals to Customers? Sell and rent products. Need dynamic shipping and/or delivery fee calculation. Want to use their merchant processor to handle online payments? Want to take control of their rentals on their terms. Save time & money using the RentMy integrated card-present payments option. Works like a traditional POS, but with powerful options to run your rental business.	About Rentrax’s cloud-based rental management software is intuitive & powerful. We started out as a bike and ski rental company and we couldn’t find software that worked for us, so we had to create our own. While many rental software options have been adapted from other sales or inventory management purposes, Rentrax has purpose-built our software specifically for the rental industry; this means we understand the day-to-day running of rental businesses, and we know how to help. Ultimately, our software has been developed to improve the lives of rental business owners and their employees. Adding ease, efficiency, and profitability wherever possible.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Rental companies searching for a solution to manage and improve their operations	Audience Rental Businesses of all sizes interested in improving the rental process, and boosting their revenue
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Not Supported	Pricing $119/month $239/month for Standard Plan $479/month for Pro Plan (You can park on the low season for $14/month) Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 2.0 / 5 ease 3.0 / 5 features 4.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.2 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros After setting up my yard sign rental business, I was eager to find a rental website platform. I checked out quite a few and found that Rentmy seemed to have all of the features I was looking for. In hindsight, there are much better and cheaper ones out there. More of that later. Please read the entire review to see why I would not recommend using RentMy for your business. USING THE PROGRAM: RentMy offered a free, but limited, plan which I thought would be perfect while I was figuring things out. While there are a nice selection of features, locating the right place to make changes to inventory and other items is not very intuitive. You may find yourself searching all over the menus to find what you are looking for. Secondly, navigating the screens is absolutely infuriating. Tapping on a menu item usually brings up a second, half screen of items and selections. The problem is finding just the right place on the screen to place your curser so that you can scroll up or down. Even after 2 months of using the software, I was still struggling every time. Another major issue is that the website does not load the first time. I had several customers tell me that the website was not working. Only after a person refreshes the page, will the site load (although extremely slowly). I made quite a few requests for computer chats to ask for help, and to their credit, they were quite helpful and responsive. They were almost always available when I requested a chat. Most of the questions I had were either trying to figure out how to achieve a particular function or asking to make something work that wasn’t working properly. Everything was fine until I received a message that read something to the effect of, “You have exhausted your amount of time for assistance. Please purchase a paid plan”. That was all fine except for the fact that I still needed help fixing things that weren’t working correctly before I felt comfortable paying $60 a month. Since I really needed their assistance to fix the problems, I went ahead and signed up for a paid plan. I was extremely disappointed to find out that even after paying for a plan, the website was still directing to Rentmy as the main site and referring to their website when I sent a customer a link to my website. I was told that I would have to pay another $100 to have their name removed from the web address. As it turned out, there was absolutely no benefit to upgrading to the paid plan. There was an option to downgrade back to the free site so I immediately did that. ETHICS AND BUSINESS PRACTICES: Here’s where it gets ugly. I remained on the free plan, even though they kept “adding” limiting features. For example, just a few days ago, they added a large watermark with the RentMy logo on top of all of my product images. I get it! They want people to purchase the paid plan. I understood this and chose to keep it like this until I decided if I was going to stay with them or find another rental platform. I didn’t have to wait long as RentMy made that decision for me. Remember when I said I had paid for a one month paid plan? I downgraded to the free, limited, version and expected that to be that. I got an email today, saying “Your subscription will renew soon”. “ This is a friendly reminder that your Renterval LLC subscription will automatically renew on September 30, 2020. Wait! What? I cancelled that subscription. This must be a mistake, right? So I emailed them, telling them that I did not want to renew the subscription. I received a reply a few minutes later saying they were cancelling my account per my request. I replied that I would like to keep the account active until the end of the month. They replied back that they were keeping my data on file until the end of the month (6 more days) but that they deactivated my account because I wasn’t paying. There is so much wrong with this. Where to start. It seems to me that they had some regrets after they set up a free plan and decided that they wanted to do away with that option. But what about the customers that are already on that plan? Perhaps they could send them an email telling them that they are sorry but we are no longer offering the free plan and as of x date, you will either need to choose a paid plan or the account will be closed. That sounds like a reasonable approach, right? Instead, they chose to deactivate my account, immediately, after I let them know I had no intention of letting them charge my card next month without authorization. The consequences? I have lost all of my client information and have no website. Thankfully, I have just found another rental website platform called Reservety. They are responsive, polite, reasonably priced, and most importantly, act with professionalism. Check them out! Cons No communication. Unprofessional. They should learn how to deal with customers to make things better and not charge without authorization.	Pros & Cons from Real Users Pros Rentrax has outstanding customer support, an intuitive UI, and an extensive feature set. We almost got all we needed. It has all features I was looking for: 1. We need to take online orders and Rentrax has a pretty good order form. It does not have a modern look, but it's very practical. 2. Rentrax has a built-in electronic signature function which we needed 3. It has a good messaging system that allows us to send a confirmation email to customers automatically regarding their rentals. 4. We need to set different price formats for each piece of equipment based on the time of the year (Holidays have their own pricing). As far as I researched, Rentrax has the most flexible price management out there and it does a good job to set up our pricing model. A lot of features, deposit system, a good amount of possibilities on how to manage your prices, type of rental and bundle. really helpful staff. We looked for an integrated rental management program that would eliminate the inefficiencies of pen and paper. We saw the best outcome when we went with Rentrax. We transformed the shop operations to support online and kiosk reservations. We saw a 15% increase in revenue and 20% savings on our employee costs by reducing wait time. Rentrax is relatively easy to use and feature-rich. I enjoy its flexible price management and ski-related settings. It is convenient when we switch to ski/snowboard rental in winter. Cons The initial setup can demand a significant amount of time. To be able to use all features, there is a learning curve. Sometimes I get a bit overwhelmed, but the good thing is their customer service is very helpful. Loading time a bit long sometimes. Still need more improvement on the display and it will be nice to be able to totally customize your front page. Although it is easy to use, there is still room for the interface to improve. I talked to customer service, and the good news is the new design is coming soon.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information RentMy Founded: 2008 United States rentmy.co	Company Information Rentrax Founded: 2016 Canada www.rentrax.com
Alternatives Rent Rabbit	Alternatives aReservation Indexic
Booqable	HireHop
Rentware Betterware Software	Booqable
Rides Rental Software	Rent Rabbit
VEVSoftware View All	Rent it Biz View All
Categories Boat Rental Supported Rental Supported	Categories Bike Rental Supported Boat Rental Supported Equipment Rental Supported Inventory Management Supported Order Management Supported Rental Supported Tour Operator Supported
Rental Features Auto / Boat Rental Supported Contract Management Supported Inspection Management Supported Inventory Management Supported Late Fee Calculation Supported Maintenance Management Supported Medical Equipment Rental Supported Multi-Location Supported Online Booking Supported Rate Management Supported Recurring Rentals Supported Reservations Management Supported Scheduling Supported Short / Long Term Rental Supported	Rental Features Auto / Boat Rental Supported Contract Management Supported Inspection Management Not Supported Inventory Management Supported Late Fee Calculation Supported Maintenance Management Supported Medical Equipment Rental Supported Multi-Location Supported Online Booking Supported Rate Management Supported Recurring Rentals Supported Reservations Management Supported Scheduling Supported Short / Long Term Rental Supported Show More Features Equipment Rental Features Asset Tracking Supported Barcoding Supported Billing and Invoicing Supported Customer Management Supported Inventory Management Supported Maintenance Management Supported Order Management Supported Reservations Management Supported Utilization Reporting Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Supported Forecasting Not Supported Inventory Optimization Supported Kitting Not Supported Manufacturing Inventory Management Not Supported Mobile Access Supported Multi-Channel Management Not Supported Product Identification Supported Reorder Management Supported Reporting/Analytics Supported Retail Inventory Management Not Supported Supplier Management Not Supported Warehouse Management Not Supported Order Management Features Back Order Management Not Supported Catalog Management Not Supported Inventory Management Supported Order Entry Supported Order Fulfillment Supported Order Tracking Supported Recurring Orders Supported Returns Management Supported Shipping Management Not Supported Special Order Management Not Supported Tour Operator Features Accommodation Booking Not Supported Activities Booking Supported Central Reservation System Supported Coach Booking Not Supported Custom Packages Supported Customer Management Supported GDS / OTA Integration Not Supported Itinerary Creation Not Supported Multi-Day Tours Supported Payment Processing Supported Price / Margin Management Supported Promotions Management Supported Quote Management Not Supported Reservations Management Supported Vendor Management Not Supported Website Management Not Supported
Integrations PayPal Supported Stripe Supported Authorize.Net Not Supported CardConnect Not Supported Elavon Not Supported Moneris Not Supported Paragon Not Supported QuickBooks Online Not Supported Square Card Reader Not Supported Windcave Not Supported WordPress Supported Show More Integrations View All 3 Integrations	Integrations PayPal Supported Stripe Supported Authorize.Net Supported CardConnect Supported Elavon Supported Moneris Supported Paragon Supported QuickBooks Online Supported Square Card Reader Supported Windcave Supported WordPress Not Supported Show More Integrations View All 11 Integrations
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