inSided

inSided

5.0 out of 5 stars
Relativity6 inSided

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Relativity6:

About

Use Relativity6 to Understand and Predict Customer Behavior. Identify and Keep your best customers. Cross-sell and Up-sell at the right time. Reduce monthly churn by .5 - 1%. Relativity6's Knowledge Graph is a massive data store used to contextualize customer behavior, outside of your internal data. The Knowledge Graph is built on a graph database with over 1.5TB of contextual data points, that help overcome challenges like data sparsity and uneven data sampling. Relativity6’s high performance, flexible infrastructure lets your team run experiments and learn fast without the heavy up-front investment. ‍ Trends and insights are surfaced quickly and our algorithms run on GPUs that rip through large datasets. Too many companies selling AI and Machine Learning try to hide everything behind the word "proprietary". But no one understands your business better than you. ‍ So we built Marvin as an open platform, designed to make it easy to collaborate with your data science team.
inSided:

About

inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
Relativity6:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
inSided:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Relativity6:

Audience

Companies that want to understand and predict customer behavior
inSided:

Audience

B2B software companies, Telecommunications, Consumer online services
Relativity6:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
inSided:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Relativity6:

API

Offers API Not Supported
inSided:

API

Offers API Not Supported
Relativity6:

Screenshots and Videos

inSided:

Screenshots and Videos

Relativity6:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
inSided:

Pricing

$900 per month
Free trial available
Free Version Not Supported
Free Trial Supported
Relativity6:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
inSided:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
inSided:

Pros & Cons from Real Users

Pros

  • - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves

Cons

  • No significant cons. Becomes valuable once you have a solid customer base.
Relativity6:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
inSided:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Relativity6:

Company Information

Relativity6
Founded: 2016
United States
www.relativity6.com
inSided:

Company Information

inSided
Founded: 2010
Netherlands
www.insided.com
Relativity6:

Alternatives

inSided:

Alternatives

Influitive

Influitive

4.9 out of 5 stars
Relativity6:
Qymatix Predictive Sales

Qymatix Predictive Sales

Qymatix Solutions GmbH
inSided:
Discourse

Discourse

5.0 out of 5 stars
Relativity6:
inSided:
Relativity6:
inSided:
Relativity6:
inSided:
Ackee

Ackee

Ackee Digital Enterprises
Relativity6:

Categories

inSided:

Categories

Churn Prevention Supported
Community Supported
Customer Service Supported
Customer Success Supported
inSided:

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Relativity6:

Integrations

Blotout Not Supported
CanopyDeploy Not Supported
Common Room Not Supported
Easyflow Not Supported
Findjoo Not Supported
Freshdesk Not Supported
Gainsight Not Supported
HelpHub Not Supported
Meltano Not Supported
Miro Not Supported
Mixpanel Not Supported
Productboard Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
Slack Not Supported
Stackreaction Not Supported
Unleash Not Supported
Zendesk Not Supported
inSided:

Integrations

Blotout Supported
CanopyDeploy Supported
Common Room Supported
Easyflow Supported
Findjoo Supported
Freshdesk Supported
Gainsight Supported
HelpHub Supported
Meltano Supported
Miro Supported
Mixpanel Supported
Productboard Supported
Salesforce Supported
Salesforce Agentforce Service Supported
Slack Supported
Stackreaction Supported
Unleash Supported
Zendesk Supported
Relativity6:
Claim Relativity6 and update features and information
Claim Relativity6 and update features and information
inSided:
Claim inSided and update features and information
Claim inSided and update features and information