Prism

Prism

TO THE NEW
eGain Analytics

eGain Analytics

eGain Corporation
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About

Prism is a test-automation platform built to accelerate software testing for web, mobile, and API environments. The platform is designed for one-click setup via a web-based interface that guides users to choose their desired framework and integrates the necessary components automatically. A centralized dashboard displays real-time execution status of parallel test runs across multiple platforms, browsers, devices, emulators, and simulators. The solution includes AI/ML-powered reporting with more than 20 widgets to provide detailed insights into current and historical test executions, enabling slice-and-dice analytics on launch statistics, coverage metrics, failure trends, bug categories, and log exceptions. Prism features a machine-learning-based algorithm to filter out false failures, apply auto-analysis, pattern analysis, and error bucketing, reducing analysis effort by approximately 90%.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Quality-engineering teams, test-automation engineers, and organizations requiring a solution to accelerate, analyze and scale testing across web, mobile and API platforms

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TO THE NEW
Founded: 2008
Singapore
www.tothenew.com/solutions/Prism

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Perfecto

Perfecto

Perforce

Alternatives

Categories

Categories

Integrations

Talkdesk

Integrations

Talkdesk
Claim Prism and update features and information
Claim Prism and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information