PrismTO THE NEW
|
eGain AnalyticseGain Corporation
|
|||||
Related Products
|
||||||
About
Prism is a test-automation platform built to accelerate software testing for web, mobile, and API environments. The platform is designed for one-click setup via a web-based interface that guides users to choose their desired framework and integrates the necessary components automatically. A centralized dashboard displays real-time execution status of parallel test runs across multiple platforms, browsers, devices, emulators, and simulators. The solution includes AI/ML-powered reporting with more than 20 widgets to provide detailed insights into current and historical test executions, enabling slice-and-dice analytics on launch statistics, coverage metrics, failure trends, bug categories, and log exceptions. Prism features a machine-learning-based algorithm to filter out false failures, apply auto-analysis, pattern analysis, and error bucketing, reducing analysis effort by approximately 90%.
|
About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Quality-engineering teams, test-automation engineers, and organizations requiring a solution to accelerate, analyze and scale testing across web, mobile and API platforms
|
Audience
Customer engagement platform for enterprises
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationTO THE NEW
Founded: 2008
Singapore
www.tothenew.com/solutions/Prism
|
Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
Talkdesk
|
||||||
|
|
|