RoomRaccoon

RoomRaccoon

3.0 out of 5 stars
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About

Prime Host Partners is a cloud-based hotel property management system and channel manager for independent hotels, resorts, hostels, guesthouses, villas and other accommodation operators. It provides a shared calendar for room rates, availability, reservations and walk-ins, with connections to online travel agencies and a direct booking engine. The system reads updates back from connected channels, audits reservations, and helps teams review booking-price and commission differences. Staff can manage changes across multiple rooms and dates, track reservations, and use role-based permissions. Optional tools include pricing guidance based on booking history and AI-assisted guest review replies. Pricing is based on property room count, with no percentage fee on bookings. The browser-based service can also be installed on a phone as a progressive web app.

About

Meet RoomRaccoon, the leading hotel management system for independent hotels. RoomRaccoon’s all-in-one hotel management platform empowers hoteliers with all the tools they need to maximize revenue, streamline operations, and delight guests at the click of a button. With RoomRaccoon, hotels can say goodbye to complex integrations and access a property management system, channel manager, booking engine and payment platform – all in one place! RoomRaccoon knows that each property is one-of-a-kind, and with its extensive application marketplace, hotels can easily integrate with their favorite tools to create a truly tailored hotel management system that works for them. Try it for free for 14 days.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Independent hotels, resorts, hostels, villas, guesthouses and serviced apartments worldwide.

Audience

RoomRaccoon is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$59/property/mo + $1.50/room
Annual plan: $59 per month for 1 room or unit, $65 for 5, and $80 for 15. Monthly-billed plan: $70.80 for 1 unit, $78 for 5, and $96 for 15. Pricing is based on each property's unit count. Prices are shown in USD for reference; checkout is billed in Thai baht. No setup fee or booking commission.
Free Version Not Supported
Free Trial Supported

Pricing

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.3 / 5
design 4.3 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.
  • Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.
  • Design is appealing but expensive. Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

Cons

  • Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization. The channel manager lacks the capability to 'close' rooms. RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC. While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side. There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)
  • Weekend support hours not available, not the worst, but emergencies do come up.
  • A product that can't do basics. They will not take ownership for the faults of the system. Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes. Reports, there isn't one report that gives you correct data Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Prime Host Partners
Founded: 2026
Thailand
primehostpartners.com/en

Company Information

RoomRaccoon
Founded: 2017
Netherlands
roomraccoon.com

Alternatives

No Alternatives

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Categories

Categories

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Not Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Supported
Employee Management Not Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Vacation Rental Features

Contact Management Not Supported
Fee / Commission Management Not Supported
Guest Reviews / Ratings Not Supported
Housekeeping Management Supported
Lead Management Not Supported
Owner Statements Not Supported
Payment Processing Supported
Property Database Not Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Not Supported

Integrations

Airbnb Supported
Booking.com Supported
Expedia Supported
Beonprice Not Supported
CHIDESK Not Supported
ChargeAutomation Not Supported
DigitalGuest Not Supported
Duve Not Supported
GuestRevu Not Supported
HiJiffy Not Supported
OpenKey Not Supported
RevControl Not Supported
Revo XEF Not Supported
Toast POS Not Supported
Tripadvisor Not Supported
Unit4 Financial Planning & Analysis Not Supported
Winston POS Not Supported
Xero Not Supported
happyhotel Not Supported
iVvy Event Management Not Supported

Integrations

Airbnb Supported
Booking.com Supported
Expedia Supported
Beonprice Supported
CHIDESK Supported
ChargeAutomation Supported
DigitalGuest Supported
Duve Supported
GuestRevu Supported
HiJiffy Supported
OpenKey Supported
RevControl Supported
Revo XEF Supported
Toast POS Supported
Tripadvisor Supported
Unit4 Financial Planning & Analysis Supported
Winston POS Supported
Xero Supported
happyhotel Supported
iVvy Event Management Supported
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