Related Products
|
||||||
About
Prestavi makes it easy for customers, vendors and employees to follow business processes in a step by step format.
Create custom workflows with a simple yet powerful drag and drop editor. Add as much complexity as you need without becoming complicated. Features include powerful user assignments, the ability to provide public access to specific steps in the workflow, flexible conditional routing, join multiple workflows together. You can even create your own API with External Endpoints to get or send data to your own servers and then use the captured data as routing conditions or displayed as content in a step.
Experience the joy of great software. Prestavi helps you guarantee that customers, vendors, employees, contracts, and/or suppliers always goes through the intended processes.
|
About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Small, medium or enterprise businesses. It's easy to use interface makes it a great fit for almost any business and industry
|
Audience
Contact centers
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$20 per month
Free Version
Not Supported
Free Trial
Supported
|
Pricing
$20
Free Version
Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationPrestavi
Founded: 2021
United States
prestavi.com
|
Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Business Process Management Features
Access Controls / Permissions
Supported
Alerts / Notifications
Supported
Business Process Automation
Supported
Business Rules Management
Supported
Collaboration
Supported
Process Change Tracking
Not Supported
Process Mapping
Supported
Process Modeling & Design
Supported
Visual Workflow Management
Supported
Workflow Management Features
Access Controls/Permissions
Supported
Approval Process Control
Supported
Business Process Automation
Supported
Calendar Management
Not Supported
Compliance Tracking
Not Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Supported
Graphical Workflow Editor
Supported
Mobile Access
Supported
No-Code
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
|
||||||
Integrations
Aircall
Not Supported
Freshdesk
Not Supported
Genesys Cloud CX
Not Supported
Salesforce
Not Supported
Zendesk
Not Supported
Zoho CRM
Not Supported
|
Integrations
Aircall
Supported
Freshdesk
Supported
Genesys Cloud CX
Supported
Salesforce
Supported
Zendesk
Supported
Zoho CRM
Supported
|
|||||
|
|
|