Plume

Plume

Plume Design
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About

Where traditional routers, mesh WiFi systems, and WiFi extenders fail is in their quest for one-size-fits-all WiFi speed in an ever-changing environment. We created HomePass to support every facet of the home network, optimizing in lock-step with life’s changes. At the core of the holistic system is the best, most consistent WiFi connection enabled by adaptive, cloud-controlled technology. You also get intuitive management of people and device access, state-of-the-art security powered by AI, data visibility and protection, WiFi motion sensing, and whatever services we dream up next. Elevate your subscribers’ experience with HomePass— a dynamic Smart Home Services suite that constantly optimizes, adapts, and adds features for the connected home. Understand the dynamics of your subscriber base with Harvest. Detect patterns, glean insights, and take action in ways never before possible.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Anyone searching for an AI cyber-security platform

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$55 - $75 /month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Plume Design
Founded: 2015
United States
www.plume.com

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

Acrylic WiFi Professional

Acrylic WiFi Professional

Tarlogic Security

Categories

AI Cybersecurity Supported
IoT Supported
IoT Security Supported

Categories

Remote Support Supported
WiFi Analyzers Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

CDG Elements Supported

Integrations

CDG Elements Not Supported
Claim Plume and update features and information
Claim Plume and update features and information
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information