Plume

Plume

Plume Design
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About

Where traditional routers, mesh WiFi systems, and WiFi extenders fail is in their quest for one-size-fits-all WiFi speed in an ever-changing environment. We created HomePass to support every facet of the home network, optimizing in lock-step with life’s changes. At the core of the holistic system is the best, most consistent WiFi connection enabled by adaptive, cloud-controlled technology. You also get intuitive management of people and device access, state-of-the-art security powered by AI, data visibility and protection, WiFi motion sensing, and whatever services we dream up next. Elevate your subscribers’ experience with HomePass— a dynamic Smart Home Services suite that constantly optimizes, adapts, and adds features for the connected home. Understand the dynamics of your subscriber base with Harvest. Detect patterns, glean insights, and take action in ways never before possible.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone searching for an AI cyber-security platform

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Plume Design
Founded: 2015
United States
www.plume.com

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

Acrylic WiFi Professional

Acrylic WiFi Professional

Tarlogic Security

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

CDG Elements

Integrations

CDG Elements
Claim Plume and update features and information
Claim Plume and update features and information
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information