Planhat vs. inSided Comparison


Planhat	inSided 5.0 out of 5 stars
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Planhat	inSided
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Planhat: About Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement.	inSided: About inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
Planhat: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	inSided: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Planhat: Audience Customer Success teams, Sales teams, Management teams, Finance teams, Product teams	inSided: Audience B2B software companies, Telecommunications, Consumer online services
Planhat: Support Phone Support Supported 24/7 Live Support Supported Online Supported	inSided: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Planhat: API Offers API Not Supported	inSided: API Offers API Not Supported
Planhat: Screenshots and Videos View more images or videos	inSided: Screenshots and Videos View more images or videos
Planhat: Pricing No information available. Free Version Not Supported Free Trial Not Supported	inSided: Pricing $900 per month Free trial available Free Version Not Supported Free Trial Supported
Planhat: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	inSided: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	inSided: Pros & Cons from Real Users Pros - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves Cons No significant cons. Becomes valuable once you have a solid customer base.
Planhat: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	inSided: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Planhat: Company Information Planhat Founded: 2014 Sweden www.planhat.com	inSided: Company Information inSided Founded: 2010 Netherlands www.insided.com
Planhat: Alternatives Churn360	inSided: Alternatives Influitive 4.9 out of 5 stars
Planhat: ChurnZero	inSided: Discourse 5.0 out of 5 stars
Planhat: Custify	inSided: Glynk
Planhat: CustomerGauge	inSided: ChurnZero
Planhat: Kapta View All	inSided: Ackee Ackee Digital Enterprises View All
Planhat: Categories Account Planning Supported Churn Prevention Supported Customer Data Platforms (CDP) Supported Customer Revenue Optimization (CRO) Supported Customer Success Supported Upsell & Cross-Sell Supported	inSided: Categories Churn Prevention Supported Community Supported Customer Engagement Supported Customer Service Supported Customer Success Supported Knowledge Management Supported
Planhat: Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported	inSided: Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Not Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Supported Membership Management Supported Social Media Management Supported Website Management Supported White Label Not Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Not Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported
Planhat: Integrations Freshdesk Supported Salesforce Supported Slack Supported Zendesk Supported AccessOwl Supported Blotout Not Supported Common Room Not Supported Desktop.com Supported HelpHub Not Supported HubSpot Customer Platform Supported Intercom Supported Kleene Supported Mailchimp Supported Meltano Not Supported Mixpanel Not Supported Pendo Supported Productboard Not Supported SatisMeter Supported Unleash Not Supported Show More Integrations View All 24 Integrations	inSided: Integrations Freshdesk Supported Salesforce Supported Slack Supported Zendesk Supported AccessOwl Not Supported Blotout Supported Common Room Supported Desktop.com Not Supported HelpHub Supported HubSpot Customer Platform Not Supported Intercom Not Supported Kleene Not Supported Mailchimp Not Supported Meltano Supported Mixpanel Supported Pendo Not Supported Productboard Supported SatisMeter Not Supported Unleash Supported Show More Integrations View All 19 Integrations
Planhat: Claim Planhat and update features and information Claim Planhat and update features and information	inSided: Claim inSided and update features and information Claim inSided and update features and information