eGain AnalyticseGain Corporation
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Related Products
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About
Technology-driven companies, research institutes, universities, IP lawyers and innovation consultants take the step to Patent Inspiration for its unique capabilities. Patent Inspiration enables you to slice and dice the data into an abundant set of visualizations. The dashboard acts as a helicopter view on patent literature, allowing you to land at any time on the specifics. Our software is so different that the larger part of our toolbox is simply not present in other tools. Patent Inspiration has been used as the main software tool in several hundreds of innovation projects over the years. You may choose to conduct a project before committing to the software. We offer problem-solving, innovation, and market-identifying studies to validate the power and efficiency of Patent Inspiration.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Researchers seeking a text analysis and visualization tool that scouts for relevant new technologies for their products
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€200 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPatent Inspiration
www.patentinspiration.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Integrations
Talkdesk
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