eGain Analytics

eGain Analytics

eGain Corporation
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About

Technology-driven companies, research institutes, universities, IP lawyers and innovation consultants take the step to Patent Inspiration for its unique capabilities. Patent Inspiration enables you to slice and dice the data into an abundant set of visualizations. The dashboard acts as a helicopter view on patent literature, allowing you to land at any time on the specifics. Our software is so different that the larger part of our toolbox is simply not present in other tools. Patent Inspiration has been used as the main software tool in several hundreds of innovation projects over the years. You may choose to conduct a project before committing to the software. We offer problem-solving, innovation, and market-identifying studies to validate the power and efficiency of Patent Inspiration.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Researchers seeking a text analysis and visualization tool that scouts for relevant new technologies for their products

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€200 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Patent Inspiration
www.patentinspiration.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

PCS

PCS

Dolcera
SciTech Patent Art

SciTech Patent Art

SciTech Patent Art Services

Categories

Categories

Integrations

Talkdesk

Integrations

Talkdesk
Claim Patent Inspiration and update features and information
Claim Patent Inspiration and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information