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About

Boost your online sales by offering to your clients scheduled deliveries as the new market standard. All our product ecosystem has been designed in-house in order to ensure the best delivery experience at competitive rates. The best-rated delivery experience in Europe across all different channels. We operate our own distribution centers and last-mile delivery stations. All our line-hauls are dedicated and all our drivers are professional drivers. More than 60 cities in 4 countries and growing!

About

Our platform can help you manage all of your last mile needs. We work with restaurants, grocers, retail, e-commerce and offer a variety of delivery services, from on-demand to scheduled deliveries. We can ship your goods from whichever urban location is most convenient for you: from your store, from an urban warehouse or from our very own city hub. Thanks to our cutting edge technology you can track your deliveries in real time, from pick up to drop off, and can share this with your end-customer through an automated messaging service. We connect you to a fleet of independent couriers, who will be able to complete your deliveries on the appropriate transport type for your package size, including bikes, mopeds, e-scooters and cars.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals or businesses interested in an on-demand courier and parcel last-mile delivery service

Audience

Companies looking for an on-demand deliveries platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Literally nothing. I see zero value in merchants using this service, the merchant does literally everything between Asia (China) and Europe (Spain) within 3-4 CALENDAR days, while Paack is, well, sitting down sipping their tea, it seems.
  • Nothing - I would give them negative stars if I could. They lied about the status of my deliveries and I have seen many online reviews say9ing the same thing. They. Just. Lie.
  • I do not have a single pro to give them, they never delivered my order, lied about it and just sent the item back to Amazon....

Cons

  • Avoiding responsibility. Poor response rate or zero response rate. Chat agents can't provide detailed information. Chat agents don't have insights to carrier's details. Packages are always late. Difficult to get a hold of a Customer Care agent. Telephone line 'always busy'. Status page not updated efficiently, accurately, and often.
  • I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. Paack sent me emails on two different days saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to await the delivery because we live in an apartment building that guests can only enter by ringing our apartment so we can open the main lobby door. And when people call us from the outside keypad, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or don't pick up the intercom-phone because we are not home, the light stays on. The light never came on. And regardless, we were ALWAYS home because we did not want to miss the delivery.
  • Never delivered package. No communication. No reachable support. Delivery range was 9AM to 10PM.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Paack
Founded: 2015
Spain
paack.co

Company Information

Stuart
Founded: 2015
France
stuart.com

Alternatives

Alternatives

DeliverySuite

DeliverySuite

Nology Solutions & Systems
Internet Dispatcher

Internet Dispatcher

IDS Internet Dispatch Services

Categories

Categories

Integrations

LastPOS
App4
Bbot
Beamy
Flex Catering
Flipdish
Foodetective
FusionPOS
OneStock
Restimo
Revo XEF
Sinqro
VROMO
Zelty
parcelLab

Integrations

LastPOS
App4
Bbot
Beamy
Flex Catering
Flipdish
Foodetective
FusionPOS
OneStock
Restimo
Revo XEF
Sinqro
VROMO
Zelty
parcelLab
Claim Paack and update features and information
Claim Paack and update features and information
Claim Stuart and update features and information
Claim Stuart and update features and information