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About

Boost your online sales by offering to your clients scheduled deliveries as the new market standard. All our product ecosystem has been designed in-house in order to ensure the best delivery experience at competitive rates. The best-rated delivery experience in Europe across all different channels. We operate our own distribution centers and last-mile delivery stations. All our line-hauls are dedicated and all our drivers are professional drivers. More than 60 cities in 4 countries and growing!

About

PickPack is an Israel-built delivery management platform that turns chaotic last-mile operations into a calm, AI-powered workflow. What's inside: • AI route optimization with service-time learning across repeat stops • Native driver app for iOS and Android — barcode scanning, navigation, proof of delivery (photo + signature + GPS) • Real-time GPS tracking, dispatcher dashboard, and live ETAs • Customer updates over WhatsApp and SMS • Open REST API for integration with order systems, ERP, WMS, e-commerce platforms • Full multi-language platform — Hebrew, English, Spanish — same system, one toggle Built for: restaurants, e-commerce retailers, distributors, pharmacies, food and beverage producers, and 3PL/courier companies running 50–500 deliveries per day. Local team in Israel, Hebrew-native support, and a savings calculator that gives a personalized estimate in under 60 seconds.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals or businesses interested in an on-demand courier and parcel last-mile delivery service

Audience

Mid-market and small-business delivery & logistics operators — restaurants, e-commerce retailers, distributors, pharmacies, food and beverage producers — running 50–500 deliveries per day with their own or contracted fleet.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Literally nothing. I see zero value in merchants using this service, the merchant does literally everything between Asia (China) and Europe (Spain) within 3-4 CALENDAR days, while Paack is, well, sitting down sipping their tea, it seems.
  • Nothing - I would give them negative stars if I could. They lied about the status of my deliveries and I have seen many online reviews say9ing the same thing. They. Just. Lie.
  • I do not have a single pro to give them, they never delivered my order, lied about it and just sent the item back to Amazon....

Cons

  • Avoiding responsibility. Poor response rate or zero response rate. Chat agents can't provide detailed information. Chat agents don't have insights to carrier's details. Packages are always late. Difficult to get a hold of a Customer Care agent. Telephone line 'always busy'. Status page not updated efficiently, accurately, and often.
  • I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. Paack sent me emails on two different days saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to await the delivery because we live in an apartment building that guests can only enter by ringing our apartment so we can open the main lobby door. And when people call us from the outside keypad, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or don't pick up the intercom-phone because we are not home, the light stays on. The light never came on. And regardless, we were ALWAYS home because we did not want to miss the delivery.
  • Never delivered package. No communication. No reachable support. Delivery range was 9AM to 10PM.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Paack
Founded: 2015
Spain
paack.co

Company Information

PickPack
Founded: 2017
Israel
www.pickpackage.com

Alternatives

Alternatives

TrackoMile

TrackoMile

TrackoBit
Internet Dispatcher

Internet Dispatcher

IDS Internet Dispatch Services

Categories

Categories

Integrations

LastPOS
parcelLab

Integrations

LastPOS
parcelLab
Claim Paack and update features and information
Claim Paack and update features and information
Claim PickPack and update features and information
Claim PickPack and update features and information