POSitouch vs. Silverware Comparison


POSitouch Shift4	Silverware	+	+
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About POSitouch offers a premium software suite with the features and functionality to support restaurants of all sizes, from independent locations to the biggest national chains. Whether you need one terminal or fifty, POSitouch has the solution to fit your business. With leading-edge technology, unparalleled support and training, and the ability to customize a solution to exactly fit your needs, it’s no wonder why POSitouch has been awarded the industry’s highest recognitions and consistently maintains excellent client satisfaction ratings. POSitouch has provided technologically advanced solutions to the table service industry for over three decades. Our client base ranges from national chains to independent operators and all have come to utilize our state-of-the-art POS systems as an invaluable tool for managing their businesses.		About Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Retaurants, cafes, coffee shops looking for a POS solution		Audience Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported		Pricing $49.00/month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews		Reviews/Ratings Overall 4.1 / 5 ease 4.4 / 5 features 4.2 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Looks nice. The handhelds work OK other than that there are no pros absolutely not it’s hard to give it a pro when you’ve been lied to so much. Cons The sales team lies promises you everything does not provide you with anything but the system and then they try to hit you up for more money for equipment you’re supposed to already have it is not made for delivery they told me it would map out and it would help my drivers and it was made for this it is not they keep lying to you and telling you that they got a call different people often on meanwhile nothing ever gets done worst mistake I ever made worse by if you deliver do not buy this I don’t know how it works for regular restaurants that have chairs and tables but for my delivery restaurant it does not work and they lied completely lied about everything.		Pros from Real Users Pros They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me. I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems. I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports. All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on. The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff. Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget. User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Shift4 Founded: 1994 United States www.positouch.com		Company Information Silverware Founded: 1992 Canada www.silverwarepos.com
Alternatives Restaurant Manager		Alternatives Arryved
RanceLab		Squirrel POS Squirrel Systems
Tillpoint		Union POS Union
Toast POS Toast, Inc.		PAR PAR Technology
eZee Burrp! eZee Technosys View All		Crunchtime View All
Categories Point of Sale Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported		Categories Food Service Analytics Supported Point of Sale Supported Restaurant Data Analytics Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported
Point of Sale Features Barcode Scanning Not Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Not Supported Discount Management Not Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Not Supported Table Management Supported Wait List Management Not Supported Waitstaff Management Not Supported Restaurant POS Features Delivery Management Supported Gift Card Management Not Supported Inventory Management Supported Loyalty Program Supported Mobile Access Supported Online Ordering Not Supported Order Management Not Supported Reporting/Analytics Supported Separate Checks Not Supported Split Checks Not Supported Table Management Supported Tips Management Not Supported		Point of Sale Features Barcode Scanning Not Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Supported Inventory Management Supported Kitchen Management Supported Menu Management Supported Payroll Management Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Not Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported
Integrations Ameego Supported COGS-Well Supported Craftable Supported HubWorks Retail Task Management System Supported Push Operations Supported Shogo Supported Yellow Dog Inventory Supported Zip Forecasting Supported eCard Systems Supported 7shifts Not Supported ADP Next Gen HCM Supported ADP Onboarding Supported Maestro PMS Not Supported Menufy Supported OneDine Supported Open Dining Supported ResEasy Supported Servme Supported SkyTab Supported WebRezPro Not Supported Show More Integrations View All 45 Integrations		Integrations Ameego Supported COGS-Well Supported Craftable Supported HubWorks Retail Task Management System Supported Push Operations Supported Shogo Supported Yellow Dog Inventory Supported Zip Forecasting Supported eCard Systems Supported 7shifts Supported ADP Next Gen HCM Not Supported ADP Onboarding Not Supported Maestro PMS Supported Menufy Not Supported OneDine Not Supported Open Dining Not Supported ResEasy Not Supported Servme Not Supported SkyTab Not Supported WebRezPro Supported Show More Integrations View All 28 Integrations
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