POSitouch vs. Silverware Comparison


POSitouch Shift4	Silverware	+	+
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About POSitouch offers a premium software suite with the features and functionality to support restaurants of all sizes, from independent locations to the biggest national chains. Whether you need one terminal or fifty, POSitouch has the solution to fit your business. With leading-edge technology, unparalleled support and training, and the ability to customize a solution to exactly fit your needs, it’s no wonder why POSitouch has been awarded the industry’s highest recognitions and consistently maintains excellent client satisfaction ratings. POSitouch has provided technologically advanced solutions to the table service industry for over three decades. Our client base ranges from national chains to independent operators and all have come to utilize our state-of-the-art POS systems as an invaluable tool for managing their businesses.		About Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Retaurants, cafes, coffee shops looking for a POS solution		Audience Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $49.00/month Free Version Free Trial
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews		Reviews/Ratings Overall 4.1 / 5 ease 4.4 / 5 features 4.2 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Looks nice. The handhelds work OK other than that there are no pros absolutely not it’s hard to give it a pro when you’ve been lied to so much. Cons The sales team lies promises you everything does not provide you with anything but the system and then they try to hit you up for more money for equipment you’re supposed to already have it is not made for delivery they told me it would map out and it would help my drivers and it was made for this it is not they keep lying to you and telling you that they got a call different people often on meanwhile nothing ever gets done worst mistake I ever made worse by if you deliver do not buy this I don’t know how it works for regular restaurants that have chairs and tables but for my delivery restaurant it does not work and they lied completely lied about everything.		Pros from Real Users Pros They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me. I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems. I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports. All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on. The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff. Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget. User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Shift4 Founded: 1994 United States www.positouch.com		Company Information Silverware Founded: 1992 Canada www.silverwarepos.com
Alternatives Restaurant Manager		Alternatives Arryved
RanceLab		Squirrel POS Squirrel Systems
Tillpoint		Union POS Union
Toast POS Toast, Inc.		PAR PAR Technology
eZee Burrp! eZee Technosys View All		Crunchtime View All
Categories Point of Sale Restaurant Inventory Management Restaurant Management Restaurant POS		Categories Food Service Analytics Point of Sale Restaurant Data Analytics Restaurant Inventory Management Restaurant Management Restaurant POS
Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Restaurant Management Features Billing & Invoicing Built-in Accounting Employee Management Food Costing Inventory Management Kitchen Management Menu Management Payroll Management Point of Sale (POS) Reporting/Analytics Reservations Management Sales Tracking Table Management Wait List Management Waitstaff Management Restaurant POS Features Delivery Management Gift Card Management Inventory Management Loyalty Program Mobile Access Online Ordering Order Management Reporting/Analytics Separate Checks Split Checks Table Management Tips Management		Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Restaurant Management Features Billing & Invoicing Built-in Accounting Employee Management Food Costing Inventory Management Kitchen Management Menu Management Payroll Management Point of Sale (POS) Reporting/Analytics Reservations Management Sales Tracking Table Management Wait List Management Waitstaff Management Restaurant POS Features Delivery Management Gift Card Management Inventory Management Loyalty Program Mobile Access Online Ordering Order Management Reporting/Analytics Separate Checks Split Checks Table Management Tips Management
Integrations Ameego COGS-Well Craftable HubWorks Retail Task Management System Push Operations Shogo Yellow Dog Inventory Zip Forecasting eCard Systems 7shifts ADP Enterprise HR ADP StandOut ADP Streamline Access Procure Wizard Menuu OneDine Ready Spoonity TipHaus Venga Show More Integrations View All 45 Integrations		Integrations Ameego COGS-Well Craftable HubWorks Retail Task Management System Push Operations Shogo Yellow Dog Inventory Zip Forecasting eCard Systems 7shifts ADP Enterprise HR ADP StandOut ADP Streamline Access Procure Wizard Menuu OneDine Ready Spoonity TipHaus Venga Show More Integrations View All 28 Integrations
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