PBSA POS vs. eHopper Comparison


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About PBSA POS is a modular point of sale (POS) system that gives businesses the tools they need to grow. It's designed for specific industries and has been developed through working with clients for over 15 years.	About eHopper is a complete cloud-based Point of Sale (POS) system ideal for small to medium size businesses. eHopper POS is available on Android tablets 4.4+, iPad, Windows PCs, and the Poynt terminal, eHopper is quick, efficient, and intuitive to use. It offers a slew of features designed to simplify small business operations, including Loyalty, integrated online ordering, order management, order tracking, customer management, POS payments, split payments, inventory management, employee management, and much more.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Australian retail businesses that need a POS system	Audience Ideal for small to medium sized retail and hospitality businesses, such as quick service restaurants, coffee shops, bakeries, cafes, bars, liquor shops, food trucks, ice-cream shops, vape shops, any small retail shops or pop-up kiosks.
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Essential Package: $0.00 Freedom Package: $39.99 per month, per register Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.2 / 5 support 4.2 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Offers the most software/product features of its kind and specific to a bulk food specific store Very easy to use Very good sales, technical and support teams from the PBSA company to ensure you are getting the most out of the product We love how it streamlined our business, the ability to see reports live, graphs, pie charts, top selling products, sales per hour, discount reports, it really gives you a snapshot of your business in the palm of your hand. Being a butchery and burger bar, we struggled to find a system that done both weights and scales and also docket printing for the kitchen, and in a font to be able to read. Everywhere we turned the only option we could find was to be using two different systems, one for the butchery and one for the burger bar, this wasn't something we wanted to do, and then we come across PBSA! Returning to my company office after 3 months away with my family, no significant issues or problems and the systems in place have run perfectly. My company Malone's Butchery have used PBSA for over 10 years now, with 3 sites across 2 states, I need to be able to operate, monitor and control what happens from my laptop, and my managers need to have accurate information to make good decisions. PBSA has delivered this and more, integration with MYOB is priceless, we went from bank reconsolidation months behind to weekly, and month end finished days after EOM. If you need a recommendation regarding how to grow your business, streamline management or just free up time to get a better balance, put in the effort to set up PBSA in your business, it takes time to get it right, but once you're all set up, the rewards begin to stack up. 10 yrs. ago, we started our retail business and we wanted to work with likeminded people, who understood our business. 10 yrs. and 45 team members later we are not that small, but our PBSA system has been able to keep up with our demands and more importantly be easy for our team to use. We also established our Online component about 5 years ago and the implementation was very efficient and once again very user friendly. Exportable reports are good and modern looking interface, desirable functionality and looks really good on first look. Cons The lack of DIY resources to further troubleshoot any issues which results in a call to the POS company (I can’t fault the support team, it’s just that it is expensive way to do it when it could easily be provided in more detailed troubleshooting guides) I didn't like how long it took me to convince my hubby to make the change from our outdated software that didn't have the ability to support our two different business models under the one roof, the thing holding him back was simply change. Can't train my team fast enough to keep up with all the new features! We have never had any reason to complain or be disappointed with our decision to go with PBSA. In fact, we recommend them to other people in our industry when we are asked what we use to support our business. This is dated software. Built in house they claimed they'd be able to code solutions to any 'unlikely' problems we had, the reality is that core functionality feels unfinished. DOES NOT INTEGRATE WITH XERO. It will send journal reports, but will not allow you to use the efficient functionally of Xero for reconciliations, so it completely dumbs down the use of XERO. Support is expensive and terrible. There really only appears to be one guy who truly understand the software. Support is super expensive and when they can't provide answers to four of five issues it's an expensive waste of time. Months in and core functionality has not been resolved. Support turnaround is excruciatingly slow and no concern for the commercial consequences of their shortcomings. Many of the key functionality we have issues with we are being told that it is a bug at there end, but it's still costing us countless hours hundreds of dollars to tell them about it! Very little in the way of written instructions. Sections where you should just be able to read and apply require going to paid support for ineffective explanations.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information PBSA Australia pbsapos.com.au	Company Information eHopper Founded: 2015 United States www.ehopper.com
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Categories Point of Sale Supported Restaurant POS Supported Retail POS Systems Supported	Categories Bar POS Supported Customer Loyalty Supported ERP Supported Inventory Management Supported Point of Sale Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported Retail Management Supported
Point of Sale Features Barcode Scanning Not Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Not Supported Discount Management Not Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Not Supported Retail POS Supported Returns Management Supported	Point of Sale Features Barcode Scanning Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant POS Features Delivery Management Supported Gift Card Management Not Supported Inventory Management Supported Loyalty Program Supported Mobile Access Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Not Supported Tips Management Supported Show More Features Bar POS Features Cash Drawer Management Supported Employee Management Supported Gift Card Management Not Supported Inventory Control Supported Loyalty Program Supported Separate Checks Supported Split Checks Supported Tips Management Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Not Supported Loyalty Card System Supported Member Portal Not Supported Membership Management Not Supported No-Card Loyalty System Not Supported Referral Tracking Not Supported Rewards Management Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Not Supported Forecasting Not Supported Inventory Optimization Not Supported Kitting Not Supported Manufacturing Inventory Management Supported Mobile Access Supported Multi-Channel Management Supported Product Identification Supported Reorder Management Not Supported Reporting/Analytics Supported Retail Inventory Management Supported Supplier Management Supported Warehouse Management Not Supported Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Supported Payroll Management Not Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Not Supported Sales Tracking Supported Table Management Not Supported Wait List Management Not Supported Waitstaff Management Not Supported Retail Management Features Commission Management Supported CRM Supported eCommerce Supported Email Marketing Supported Employee Management Supported Loyalty Program Supported Mail Order Supported Merchandise Management Supported Multi-Location Supported Order Management Supported Purchase Order Management Supported Reporting/Analytics Supported Returns Management Supported
Integrations Google Analytics Not Supported Google Calendar Not Supported Mailchimp Not Supported PayPal Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Tyro EFTPOS Supported WooCommerce Supported View All 2 Integrations	Integrations Google Analytics Supported Google Calendar Supported Mailchimp Supported PayPal Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Tyro EFTPOS Not Supported WooCommerce Not Supported View All 7 Integrations
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