Ordermark vs. Otter Comparison


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Whether your chain is comprised of three stores, fifty stores or more, Runit RealTime Cloud will adapt with you as it helps you streamline ordering, distribution, customer experience, payments and e-commerce integration. Runit RealTime Cloud is available for PC, Mac and iPad, giving you plenty of options to leverage hardware you already have. Available on an affordable month-to-month subscription basis (which includes all support), our depth of experience and flexible platform is well within reach, even when budgets are tight. We do not require long-term commitments or hefty upfronts. Request a customized demo today! 25 Ratings Visit Website AIMS360 Apparel Software AIMS360 apparel software is the most popular ERP for the fashion industry. The fashion software features cover the entire fashion business lifecycle. 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About The easiest way to manage all your online orders. See all third-party online orders on a single dashboard in real-time. $0 Setup, $0 Hardware Costs, Risk Free, No Contract. Generate More Orders & Revenue For Your Restaurant! All third-party online orders print instantly from a single printer, avoiding errors and saving your staff time. Understand and grow your online ordering business with cross-platform analytics and detailed sales reporting. Our Experienced Client Success team provides support and makes changes on your behalf across all online ordering platforms. See for yourself how Ordermark helps you simplify online ordering and build new revenue streams fast.	About Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Restaurants	Audience Restaurants
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $49 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.6 / 5 ease 1.9 / 5 features 1.9 / 5 design 2.2 / 5 support 1.4 / 5 Read all reviews
	Pros & Cons from Real Users Pros Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money. It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe. Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there. Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators. Cons Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service. Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again. Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers. I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service. Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Ordermark Founded: 2013 United States ordermark.com	Company Information Otter www.tryotter.com
Alternatives Otter	Alternatives AuthorityTech
Online eMenu	Claap
Restolabs	Deliverect
Ordering Stack 3e Software House	Local Line
SkyTab View All	APICBASE View All
Categories Order Management Supported Restaurant Inventory Management Supported Restaurant Management Supported	Categories Order Management Supported
Order Management Features Back Order Management Supported Catalog Management Supported Inventory Management Supported Order Entry Supported Order Fulfillment Supported Order Tracking Supported Recurring Orders Supported Returns Management Supported Shipping Management Supported Special Order Management Supported Show More Features Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Not Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Not Supported Sales Tracking Not Supported Table Management Not Supported Wait List Management Not Supported Waitstaff Management Not Supported
Integrations Allset Supported ChowNow Supported DoorDash Supported Lunchbox Supported Postmates Supported Chocolatey Not Supported Heartland Restaurant Not Supported Loyverse POS Not Supported OneDine Not Supported Oracle MICROS POS Not Supported POSitouch Not Supported Posist Not Supported Restoke Not Supported Sauce Supported Sharebite Not Supported Shift Not Supported Square POS Not Supported Suntek Reporting Not Supported Tadata Not Supported VROMO Not Supported Show More Integrations View All 7 Integrations	Integrations Allset Supported ChowNow Supported DoorDash Supported Lunchbox Supported Postmates Supported Chocolatey Supported Heartland Restaurant Supported Loyverse POS Supported OneDine Supported Oracle MICROS POS Supported POSitouch Supported Posist Supported Restoke Supported Sauce Not Supported Sharebite Supported Shift Supported Square POS Supported Suntek Reporting Supported Tadata Supported VROMO Supported Show More Integrations View All 28 Integrations
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