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About

OrderOut integrates third-party food delivery orders from services like UberEats, DoorDash, Grubhub, ChowNow, and Wix directly into your Clover or Square POS system. We are the best-rated delivery integration app on Clover. We offer an absolutely FREE plan, allowing you to seamlessly integrate your UberEats orders into your Clover system with no credit card required and same-day onboarding. Our flexible month-to-month solution ensures that you stay informed about the status of your third-party food delivery orders, allowing you to focus on running your restaurant. Orders are automatically accepted and sent directly to your POS, eliminating the need to manage multiple delivery tablets. We are the only aggregator that supports clover KDS. OrderOut automates and optimizes your third-party food delivery operation, freeing you to focus on what you do best: running your restaurant Manage your in-store order with Clover Dining and all your deliveries with Order Out

About

Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Food Delivery platform for businesses

Audience

Restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free ($0/mo)
- FREE plan: Clover POS + Uber Eats integration
- Essential at $69.99 per month: Uber Eats, Doordash, Grubhub, ChowNow, Wix
- Standard Plan at $89.99 per month: Uber Eats, Doordash, Grubhub, ChowNow, Wix + Premium features
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 5.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Pros & Cons from Real Users

Pros

  • When it's up and running it works great, if you get it working don't ever make a change. Beware!!!!!

Cons

  • Zero customer support. Impossible to get in touch with them, zero communication. Have a chat line that sits there unanswered, leave voicemails no return calls and emails that get responded to weeks later all while your system is offline or crashing. Dealing with them has been one of the most frustrating parts of my day, Have 21 more locations opening in 30-45 days that we are looking for another company to deal with.

Pros & Cons from Real Users

Pros

  • Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
  • It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
  • Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there.
  • Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all
  • Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators.

Cons

  • Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
  • Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.
  • Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers.
  • I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service.
  • Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OrderOut
Founded: 2018
United States
www.orderout.co

Company Information

Otter
www.tryotter.com

Alternatives

Alternatives

SpotnEats

SpotnEats

Uplogic Technologies

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Integrations

ChowNow
DoorDash
Postmates
Uber Eats
AccessOwl
Caviar
Clover
Heartland Restaurant
Loyverse POS
Lunchbox
Oracle MICROS POS
PAR POS
Restoke
Sharebite
Shopify
SoWork
Square POS
Tadata
Wix
me&u

Integrations

ChowNow
DoorDash
Postmates
Uber Eats
AccessOwl
Caviar
Clover
Heartland Restaurant
Loyverse POS
Lunchbox
Oracle MICROS POS
PAR POS
Restoke
Sharebite
Shopify
SoWork
Square POS
Tadata
Wix
me&u
Claim OrderOut and update features and information
Claim OrderOut and update features and information
Claim Otter and update features and information
Claim Otter and update features and information