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About

OpenText Aviator Platform is an enterprise data analytics environment that brings together database, analytics, and intelligence capabilities for organizations working with large, diverse datasets. It is designed to process structured, semi-structured, and unstructured information and support analytics at high data volumes and concurrent-user scale. The platform combines data storage and processing with business intelligence and AI-oriented analysis, supporting workflows for data scientists, business analysts, and other enterprise users. OpenText describes more than 150 connectors for bringing data into the platform and emphasizes reducing duplication across storage and transfer workflows. Use cases include exploring enterprise data, producing analytics and insights, and informing business decisions across sectors. Product components identified on the official page include Aviator Database and Aviator Analytics.

About

OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise data scientists, business analysts, and organizations analyzing large, diverse datasets.

Audience

IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/aviator-platform

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator

Categories

AI Data Analytics Supported

Categories

IT Service Supported
ITSM Supported
Service Desk Supported

Integrations

OpenText Aviator Supported
OpenText Aviator Studio Supported
OpenText DevOps Aviator Supported
OpenText Experience Aviator Supported
OpenText Aviator Platform Not Supported
OpenText Service Management Aviator Supported

Integrations

OpenText Aviator Supported
OpenText Aviator Studio Supported
OpenText DevOps Aviator Supported
OpenText Experience Aviator Supported
OpenText Aviator Platform Supported
OpenText Service Management Aviator Not Supported
Claim OpenText Aviator Platform and update features and information
Claim OpenText Aviator Platform and update features and information
Claim OpenText Service Management Aviator and update features and information
Claim OpenText Service Management Aviator and update features and information