OpenText Aviator PlatformOpenText
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OpenText Service Management AviatorOpenText
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Related Products
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About
OpenText Aviator Platform is an enterprise data analytics environment that brings together database, analytics, and intelligence capabilities for organizations working with large, diverse datasets. It is designed to process structured, semi-structured, and unstructured information and support analytics at high data volumes and concurrent-user scale. The platform combines data storage and processing with business intelligence and AI-oriented analysis, supporting workflows for data scientists, business analysts, and other enterprise users. OpenText describes more than 150 connectors for bringing data into the platform and emphasizes reducing duplication across storage and transfer workflows. Use cases include exploring enterprise data, producing analytics and insights, and informing business decisions across sectors. Product components identified on the official page include Aviator Database and Aviator Analytics.
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About
OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprise data scientists, business analysts, and organizations analyzing large, diverse datasets.
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Audience
IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/aviator-platform
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator
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Categories |
Categories |
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Integrations
OpenText Aviator
Supported
OpenText Aviator Studio
Supported
OpenText DevOps Aviator
Supported
OpenText Experience Aviator
Supported
OpenText Aviator Platform
Not Supported
OpenText Service Management Aviator
Supported
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Integrations
OpenText Aviator
Supported
OpenText Aviator Studio
Supported
OpenText DevOps Aviator
Supported
OpenText Experience Aviator
Supported
OpenText Aviator Platform
Supported
OpenText Service Management Aviator
Not Supported
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