eGain Analytics

eGain Analytics

eGain Corporation
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About

Financial management can become complicated when there is no clear understanding of how much money we are getting, regarded as income as opposed to our expenses. The first step towards better financial health is to maintain good financial records: it's only when we have a clear understanding of where our money goes, that we can make an informed decision of where to cut back on our expenses. Of course, there is no right or wrong answer to how to spend money: here's where personal finance software comes in. They help to slice/dice the financial data to give better insight into what is going on. Always remember the software can only be as good as the data it has to process. But if you have started thinking of even using personal finance software, you are well on your way to making every dollar count.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone looking for a powerful Personal Finance solution

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MoneyManager Ex
moneymanagerex.org

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Categories

Integrations

Talkdesk

Integrations

Talkdesk
Claim MoneyManager Ex and update features and information
Claim MoneyManager Ex and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information