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About

Boost your business with a trusted hospitality solution. Finally, a program made by and for hoteliers. Improve profitability, streamline orders, manage orders from different platforms, and much more. Solution for the hotel industry whether you are a small establishment or a group with more than 20 establishments. Intuitive, fast, and reliable. With more than 100 features, it fits perfectly your needs. Reduce errors, streamline orders and improve your service. Save time, increase your average ticket and charge everything you serve. Make life easier for your waiters. Control billing, occupancy, invitations, discounts, and much more in real-time, from your mobile or computer, wherever you are. Have the peace of mind of knowing what is happening in your business even if you are not there. Menu changes, prices or offers, wherever you are. Control your suppliers with digitized invoices and delivery notes.

About

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hospitality businesses and restaurants in need of a solution to manage orders and streamline their operations

Audience

Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$49.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.1 / 5
ease 4.4 / 5
features 4.2 / 5
design 4.0 / 5
support 4.0 / 5

Pros from Real Users

Pros

  • They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me.
  • I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems.
  • I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.
  • All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.
  • The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.
  • Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout
  • All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget.
  • User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support
  • Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Miss Tipsi
Spain
www.misstipsi.com

Company Information

Silverware
Founded: 1992
Canada
www.silverwarepos.com

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Categories

Point of Sale Supported
Restaurant POS Supported

Categories

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Not Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Integrations

Flipdish Supported
7shifts Not Supported
Ameego Not Supported
Atlas Direct Tips Not Supported
COGS-Well Not Supported
Crave Not Supported
Givex Not Supported
HubWorks Retail Task Management System Not Supported
INTELITY Not Supported
Mapal Culture Suite Supported
MarketMan Not Supported
Navi Not Supported
SevenRooms Not Supported
Shogo Not Supported
Venga Not Supported
WISK Not Supported
WebRezPro Not Supported
Yellow Dog Inventory Not Supported
Zip Forecasting Not Supported
eCard Systems Not Supported

Integrations

Flipdish Supported
7shifts Supported
Ameego Supported
Atlas Direct Tips Supported
COGS-Well Supported
Crave Supported
Givex Supported
HubWorks Retail Task Management System Supported
INTELITY Supported
Mapal Culture Suite Not Supported
MarketMan Supported
Navi Supported
SevenRooms Supported
Shogo Supported
Venga Supported
WISK Supported
WebRezPro Supported
Yellow Dog Inventory Supported
Zip Forecasting Supported
eCard Systems Supported
Claim Miss Tipsi and update features and information
Claim Miss Tipsi and update features and information