eGain Analytics

eGain Analytics

eGain Corporation
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About

You want all the data, and you want it now. And since MightySignal has now joined forces with AppMonsta to bring you custom mobile data feeds, there's nothing standing in your way! Are you looking for app ranking stats? App publisher data? SDK intelligence? You choose the feed type and set your desired date range, and we'll capture that data snapshot for you to programmatically slice and dice your way. Import the data directly into your business intelligence tools, ETL platform, CRM, or any internal system you desire. Subscribe to multiple data feeds to compare and contrast various data sets from Google Play Store and Apple's App store. Or just build your own custom data feed package from the start. A monthly snapshot of either Google Play or Apple App store's public details and basic publisher data (publisher contact info not included). Query global parameters or drill down to get specific app details.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to capture and manage massive mobile data snapshots

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MightySignal
United States
mightysignal.com/products/data-feed

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Categories

Integrations

Salesforce
Talkdesk

Integrations

Salesforce
Talkdesk
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