Koa

Koa

Salesforce
+
+

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About

Microsoft-Decision-1 is a fast decision-scoring model built for structured outputs that software can immediately act on. It is designed for routing, classification, prioritization, verification, and workflow control across applications, agents, and automated systems. The model is post-trained from Qwen3.5-9B for single-pass decision scoring and, when given a fixed set of answer options, returns a calibrated probability for each one. It supports yes/no, multiple-choice, rating, and rubric-based grading of AI responses and agent actions through a structured API. Microsoft evaluated the model across 36 benchmarks covering routing, ranking, long context, multilingual and out-of-distribution tasks, reasoning, and safety, and reports that it achieved the highest accuracy in that comparison while also delivering very low latency. The model is also designed for robustness, with testing focused on keeping decisions stable when prompts are paraphrased.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

AI engineering teams and developers seeking to make fast, calibrated routing, classification, scoring, verification, and workflow decisions inside applications and agentic systems

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0.042 per 1M tokens
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Microsoft
Founded: 1975
United States
commandline.microsoft.com/microsoft-decision-1-model-foundry/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

Clef-flash

Clef-flash

Cloudflare

Alternatives

Clef

Clef

Cloudflare
Jev

Jev

TypeSafe AI
Nemotron 3

Nemotron 3

NVIDIA
Solar Decide

Solar Decide

Upstage

Categories

AI Decision Models Supported

Categories

AI Models Supported

Integrations

Microsoft Foundry Supported
NVIDIA Nemotron Not Supported
OpenRouter Supported
Qwen3.5 Supported
Salesforce Not Supported
Salesforce Agentforce Not Supported

Integrations

Microsoft Foundry Not Supported
NVIDIA Nemotron Supported
OpenRouter Not Supported
Qwen3.5 Not Supported
Salesforce Supported
Salesforce Agentforce Supported
Claim Microsoft-Decision-1 and update features and information
Claim Microsoft-Decision-1 and update features and information
Claim Koa and update features and information
Claim Koa and update features and information