Microsoft-Decision-1Microsoft
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KoaSalesforce
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Related Products
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About
Microsoft-Decision-1 is a fast decision-scoring model built for structured outputs that software can immediately act on. It is designed for routing, classification, prioritization, verification, and workflow control across applications, agents, and automated systems. The model is post-trained from Qwen3.5-9B for single-pass decision scoring and, when given a fixed set of answer options, returns a calibrated probability for each one. It supports yes/no, multiple-choice, rating, and rubric-based grading of AI responses and agent actions through a structured API. Microsoft evaluated the model across 36 benchmarks covering routing, ranking, long context, multilingual and out-of-distribution tasks, reasoning, and safety, and reports that it achieved the highest accuracy in that comparison while also delivering very low latency. The model is also designed for robustness, with testing focused on keeping decisions stable when prompts are paraphrased.
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About
Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
AI engineering teams and developers seeking to make fast, calibrated routing, classification, scoring, verification, and workflow decisions inside applications and agentic systems
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Audience
Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
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API
Offers API
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API
Offers API
Not Supported
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Pricing
$0.042 per 1M tokens
Free Version
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Free Trial
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
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Live Online
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In Person
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Training
Documentation
Supported
Webinars
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Live Online
Supported
In Person
Not Supported
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Company InformationMicrosoft
Founded: 1975
United States
commandline.microsoft.com/microsoft-decision-1-model-foundry/
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/
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Categories |
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Integrations
Microsoft Foundry
Supported
NVIDIA Nemotron
Not Supported
OpenRouter
Supported
Qwen3.5
Supported
Salesforce
Not Supported
Salesforce Agentforce
Not Supported
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Integrations
Microsoft Foundry
Not Supported
NVIDIA Nemotron
Supported
OpenRouter
Not Supported
Qwen3.5
Not Supported
Salesforce
Supported
Salesforce Agentforce
Supported
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