Related Products
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About
Micromerce is a modular cloud software platform that streamlines and automates the end-to-end processes of client or partner onboarding, data migration, enablement, and support. It provides a unified onboarding portal, back-office management system, and automation layer so organizations can manage, track, and automate every onboarding task, from sales hand-off through activation, while giving clients a clear step-by-step view and reducing manual coordination. For data migration, it offers an integrated toolkit that supports any source format, automatic transformation and mapping, built-in validation dashboards, and full transparency over migration quality and status. In the support and enablement domain, Micromerce includes AI-powered workflows, ticket deflection, embedded contextual guidance, and analytics to reduce support load and accelerate customer activation.
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About
Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
B2B software companies and SaaS vendors seeking a tool to manage client onboarding, data migration and post-sale enablement with speed, transparency and less manual work
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Audience
While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMicromerce
Germany
www.micromerce.com
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Company InformationUserlane
Founded: 2015
Germany
www.userlane.com
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Categories |
Categories |
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success Features
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Digital Adoption Platforms Features
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
Onboarding Features
Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management
Training Features
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
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Integrations
Freshdesk
Google Analytics
HubSpot CRM
Jira
Microsoft Dynamics 365
Salesforce
Zendesk
Amazon EventBridge
Amazon Honeycode
Amazon SageMaker
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Integrations
Freshdesk
Google Analytics
HubSpot CRM
Jira
Microsoft Dynamics 365
Salesforce
Zendesk
Amazon EventBridge
Amazon Honeycode
Amazon SageMaker
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