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About

By combining MetaGeek spectrum and packet analysis tools into a single bundle, MetaGeek Complete gears you up to resolve complex Wi-Fi problems. MetaGeek Complete includes Wi-Spy DBx, a powerful dual-band analyzer that measures Wi-Fi and non-Wi-Fi activity in both the 2.4 GHz and 5 GHz bands. Chanalyzer utilizes radio frequency activity data from Wi-Spy DBx to provide you with a real-time visual overview of your Wi-Fi network environment. Using the dual-band spectrum analysis capabilities of the Wi-Spy DBx, view channel utilization across the entire 2.4 and 5 GHz bands to find out which channels are low on capacity. Whether activity in the spectrum is caused by Wi-Fi or not, Chanalyzer and Wi-Spy help you see how busy each channel is.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Spectrum analysis solution for IT teams

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MetaGeek
Founded: 2005
United States
www.metageek.com/enterprise-wi-fi/

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

Airtool 2

Airtool 2

Intuitibits
Acrylic WiFi Professional

Acrylic WiFi Professional

Tarlogic Security

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
Claim MetaGeek and update features and information
Claim MetaGeek and update features and information
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Claim Support Robotics and update features and information