MetaGeek Support Robotics

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MetaGeek:

About

By combining MetaGeek spectrum and packet analysis tools into a single bundle, MetaGeek Complete gears you up to resolve complex Wi-Fi problems. MetaGeek Complete includes Wi-Spy DBx, a powerful dual-band analyzer that measures Wi-Fi and non-Wi-Fi activity in both the 2.4 GHz and 5 GHz bands. Chanalyzer utilizes radio frequency activity data from Wi-Spy DBx to provide you with a real-time visual overview of your Wi-Fi network environment. Using the dual-band spectrum analysis capabilities of the Wi-Spy DBx, view channel utilization across the entire 2.4 and 5 GHz bands to find out which channels are low on capacity. Whether activity in the spectrum is caused by Wi-Fi or not, Chanalyzer and Wi-Spy help you see how busy each channel is.
Support Robotics:

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.
MetaGeek:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Support Robotics:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
MetaGeek:

Audience

Spectrum analysis solution for IT teams
Support Robotics:

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
MetaGeek:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Support Robotics:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
MetaGeek:

API

Offers API Not Supported
Support Robotics:

API

Offers API Not Supported
MetaGeek:

Screenshots and Videos

Support Robotics:

Screenshots and Videos

MetaGeek:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Support Robotics:

Pricing

$55 - $75 /month/user
Free Version Not Supported
Free Trial Supported
MetaGeek:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Support Robotics:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
MetaGeek:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Support Robotics:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
MetaGeek:

Company Information

MetaGeek
Founded: 2005
United States
www.metageek.com/enterprise-wi-fi/
Support Robotics:

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com
MetaGeek:

Alternatives

Support Robotics:

Alternatives

MetaGeek:
Support Robotics:
MetaGeek:
Support Robotics:
MetaGeek:
Airtool 2

Airtool 2

Intuitibits
Support Robotics:
MetaGeek:
Support Robotics:
MetaGeek:

Categories

WiFi Analyzers Supported
Support Robotics:

Categories

Remote Support Supported
WiFi Analyzers Supported
Support Robotics:

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported
MetaGeek:

Integrations

No info available.
Support Robotics:

Integrations

No info available.
MetaGeek:
Claim MetaGeek and update features and information
Claim MetaGeek and update features and information
Support Robotics:
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information