MerlinMerlin Software
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Related Products
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About
Merlin, a Software for crisis. A crisis always takes us by surprise. Our software CrisisSuite is a cloud-based software application that helps you to limit the consequences of a crisis. Alerting. During a crisis, you need people. Without wasting time. The module Alerting is invaluable in this process. Social Media Trainer. Makes crisis exercises more realistic and brings participants face-to-face with (social) media. Crisis! And now what? You have made every effort to prevent a crisis. You have developed plans in case a crisis does occur. Staff have been educated and trained. And then it happens. The organization is under pressure. The situation is changing from minute to minute. It’s one thing after another. It’s crisis. Throughout your organization, people are trying hard to limit the consequences. Social Media Trainer. The Social Media Trainer helps you to turn every crisis exercise into a realistic exercise by bringing participants face to face with (social) media messages.
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About
ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses looking for an app that can help avert or mitigate a crisis.
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Audience
Contact center managers, crisis response teams, and customer support leaders interested in a tool to train and evaluate staff on high-stakes conversations, ensure consistent quality across all interactions, and scale training and QA without manual review bottlenecks
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMerlin Software
Founded: 2015
Netherlands
merlincrisis.com
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Company InformationReflexAI
Founded: 2022
United States
www.reflexai.com
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Categories |
Categories |
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Business Continuity Features
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration
Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
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Integrations
No info available.
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Integrations
No info available.
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