Medsender vs. eFax Corporate Comparison


Medsender	eFax Corporate Consensus Cloud Solutions Inc	+	+
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About HIPAA compliant secure faxing built exclusively for healthcare. Medsender integrates with dozens of top EMR / EHR systems and provides everything you need out of the box to view, sign, edit, and upload documents to your EMR system. Medsender's optional automation feature can also automatically label incoming faxes and upload them to the corresponding patients' chart in your EMR, saving several hours of manual work each day. You can keep your existing fax numbers and / or get new fax numbers from Medsender. Free trial available, no contracts and no commitments. Medsender integrates instantly with your EMR so your patient records and documents are always up-to-date.		About eFax Corporate is a HIPAA-compliant, secure cloud fax service that allows organizations to send and receive faxes online from any PC, laptop, smartphone or tablet. We help many organizations cut costs, reduce management overhead and increase productivity while maintaining regulatory compliance and enhancing security. We use TLS encryption and AES 256-bit encryption for faxes in transit and at rest, and our secure fax API integrates to your applications. eFax Corporate offers more business faxing and secure information exchange solutions, with advanced fax annotation, mobile apps, regulatory compliance, and a secure fax API that integrates to your existing business applications such as a CMS or EHR system and can power high volume faxing— eFax Corporate is your comprehensive fax solution.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Healthcare organizations looking for a HIPAA compliant faxing, email, SMS, forms, and signatures embedding solution to automate their communication		Audience Organizations with multiple fax users or high volume faxing. We help users meet compliance requirements in highly-regulated industries.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $99 per month No contracts or commitments Free Version Not Supported Free Trial Supported		Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.8 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 1.5 / 5 ease 3.0 / 5 features 3.0 / 5 design 2.0 / 5 support 1.0 / 5 Read all reviews
Pros from Real Users Pros I like the aesthetics. I like the ease of use. I like the multifunction PDF editor and organizer that is with in the system. I like the intuitive thought that is behind the design of the system. I like the organizational components that the system offers I like the time and money that is saved for my employees and pocketbook by utilizing Medsender. The ability to store & access files in a software with patient names and date of birth is like no other. We are able to utilize the incoming faxes as a working queue of what is pending vs complete. We also utilize the uploaded faxes to store fillable forms. It is so simple and quick to upload, modify or sign documents in Medsender. The AI features are awesome! It is accessible from anywhere and the customer service response time is fantastic. The development team is constantly making improvements to the platform, making an already amazing product even better! Medsender has made so our clinic processes so much smoother, easier, and faster. Medsender has been extremely reliable - we have not had any issues with performance since we signed on. Because Medsender integrates directly with our online EHR, we are able to send consultation reports/records/notes etc to other providers so easily and securely. This functionality alone cuts this process steps down from about 10 steps to 4 steps. In addition, because Medsender can all faxes coming in... we have been able to switch to a VOI Phone System program that is quite a bit cheaper! Medsender definitely pays for itself and is one of the best tech investments that my company has made. We use this product across 4 locations and receive dozens of faxes electronically each day. Medsender makes it extremely easy to track, locate and forward these documents. We can do faxing for all our locations from one central database. Medsender’s website is very user friendly! Medsender has saved me so much time and energy by eliminating my need for a fax machine.		Pros & Cons from Real Users Pros It works to send and receive faxes. Possible to send from email. HIPAA compliant. eFax was simple and easy. It was expensive and only got more expensive. They tried to save me money by moving to Consensus-their new product. Cons Clunky, dated platform. Terrible support. Incompetence with billing. eFax could not get me my faxes in only single send- per referrals- so I paid much more for multiple faxes of the same item. They also could not handle/remove SPAM faxes, so I had to pay for those also. Finally their support is not good and one person could not handle issue. Each issue needed 2 or more people/calls/departments to address issue-many issues NOT corrected. Consensus is ONLY for tech-savvy Enterprise users who need lots of bells and whistles-BEWARE.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Medsender United States medsender.com		Company Information Consensus Cloud Solutions Inc Founded: 1995 United States enterprise.efax.com
Alternatives eGoldFax		Alternatives Fax.Cloud Aizan Technologies Inc.
WestFax		Notifyre
TigerConnect		Medsender
QliqCHAT HIPAA-Compliant Texting QliqSOFT		FaxLogic
Fax.Plus Alohi View All		Fax.Plus Alohi View All
Categories Clinical Communication and Collaboration Supported Fax Server Supported HIPAA Compliance Supported HIPAA Compliant Messaging Supported Online Fax Supported		Categories Fax Server Supported Online Fax Supported
Fax Server Features Archiving & Retention Supported Automated Routing Supported Delivery Management Supported Email to Fax Supported Fax to Email Supported FoIP Supported Whitelisting / Blacklisting Supported Online Fax Features Alerts / Notifications Supported Cloud Storage Supported Electronic Signature Supported Fax via Email Supported HIPAA Compliant Supported Large File Support Supported Local Phone Numbers Supported Mobile Access Supported Toll Free Numbers Supported Show More Features HIPAA Compliance Features Access Control / Permissions Supported Audit Management Supported Compliance Reporting Supported Data Security Supported Documentation Management Supported For Healthcare Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Not Supported Vendor Management Not Supported		Fax Server Features Archiving & Retention Supported Automated Routing Supported Delivery Management Supported Email to Fax Supported Fax to Email Supported FoIP Supported Whitelisting / Blacklisting Supported Online Fax Features Alerts / Notifications Supported Cloud Storage Supported Electronic Signature Supported Fax via Email Supported HIPAA Compliant Supported Large File Support Supported Local Phone Numbers Supported Mobile Access Supported Toll Free Numbers Supported
Integrations AdvancedMD Supported Azalea EHR Supported Brightree Supported CareCloud Supported CharmHealth Supported Consensus Harmony Not Supported CredentialingSpectrum Not Supported DynaFile Not Supported EpicCare EMR Supported Google Drive Supported Harris CareTracker Supported Microsoft SharePoint Supported NextGen Healthcare EHR Supported Practice Fusion Supported Rhapsody Not Supported SimplePractice Supported WebPT Supported athenaCollector Supported eClinicalWorks Supported Show More Integrations View All 27 Integrations		Integrations AdvancedMD Not Supported Azalea EHR Not Supported Brightree Not Supported CareCloud Not Supported CharmHealth Not Supported Consensus Harmony Supported CredentialingSpectrum Supported DynaFile Supported EpicCare EMR Not Supported Google Drive Not Supported Harris CareTracker Not Supported Microsoft SharePoint Not Supported NextGen Healthcare EHR Not Supported Practice Fusion Not Supported Rhapsody Supported SimplePractice Not Supported WebPT Not Supported athenaCollector Not Supported eClinicalWorks Not Supported Show More Integrations View All 8 Integrations
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