MaintainX vs. NewWaySERVICE Comparison


MaintainX	NewWaySERVICE OroLogic Inc.	+	+
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About MaintainX is the world-leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT-enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities. MaintainX helps businesses track reactive and preventive maintenance, and control daily operations, such as safety inspections, quality inspections, and operating checklists—all with a digital audit trail. Here's what we digitize and take away from the clipboard: - Safety Procedures - Environmental Checklists - Tooling & Gauge Reporting - Maintenance Procedures - Auditing/Inspection Workflows - Training Checklists We allow plant managers to become more efficient operators by delivering real-time business insights from the field. MaintainX is designed to work with organizations of all sizes - whether you're running a small team of 2 or coordinating a massive team of thousands of folks around multiple locations.		About Easily track service requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your business sector. Manage and track all types of requests, including requests for repairs, maintenance, support or information. Everything is included and there are no hidden fees. NewWaySERVICE already includes all modules and options needed for your service department such as work orders management, customers and equipment, schedule, signature capture, attach documents, notifications, customer portal, preventive maintenance, Google maps, inventory, purchase orders, knowledge base, reporting, data sync, API and a lot more. No installation nor training required. Just a web browser is all you need to use NewWaySERVICE. You can start using it absolutely free in less than 30 seconds.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.		Audience Small and medium-sized enterprises that need an easy software to track their service department or repair shop..
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $0/month/user MaintainX offers 4 unique plans designed to accommodate businesses and budgets of all sizes. Learn more about our plans on our website. Free Essential: $25/seat/month Premium: $75/seat/month Enterprise: Contact Us Free Version Free Trial		Pricing $27/month/user or less You only have to pay for technicians who need to have work orders assigned to them. You do not have to pay for dispatchers or administrative staff who access the application. Access to the customer portal is also free for your customers. Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.9 / 5 Read all reviews
		Pros & Cons from Real Users Pros Reporting features and dashboard are great follow-up tools. Easy to use for employees, they are up ans running in no time Implementation is strait forward. Adopting this system has helped us bring order to the multiple service requests we receive every day. We can finally have reports with amounts and hours that balance and even statistics. Our clients can submit their request from our website and it goes straight to our ticket list in the software. That's great. The software is quite well-structured and intuitive. It's not too complicated to understand. We did not need anyone to teach us. Very good software. We started using version 3 long time ago :-) and followed the evolution of the software. Now using the online version. More fields that we can adapt to our needs, we use many so we like this possibility a lot. Support is fast, price is fair for a software with so many features. Cons It took some time to set up since we have a lot of data, but it would have been the same for other software. An offline app can be useful in areas without LTE connectivity. Not much to say against this software. Everything is fine. Finally, maybe one or two things in the program are a little more abstract but nothing more. No other drawbacks encountered. The look is a bit dull compared to the Windows version but almost all software looks like this now. At first I kinda missed the help button that took us straight to the help file but over time, I don't need any help now. :-)
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information MaintainX Founded: 2018 United States www.getmaintainx.com/		Company Information OroLogic Inc. Founded: 1996 Canada www.NewWaySERVICE.com
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Categories Asset Performance Management Asset Tracking Business Process Automation Business Process Management CMMS Connected Worker EAM Equipment Maintenance Equipment Management Facility Management Fixed Asset Management Maintenance Management Reliability Centered Maintenance (RCM) Standard Operating Procedure (SOP) Work Order Workflow Management		Categories Customer Service Field Service Management Service Desk Service Dispatch Service Request Management Tradesman Job Management Work Order
Work Order Features Contract Management Customer Database Dispatch Management Inventory Control Job Management Preventive Maintenance Quotes / Estimates Recurring Appointments Routing Scheduling Task Management Show More Features Business Process Management Features Access Controls / Permissions Alerts / Notifications Business Process Automation Business Rules Management Collaboration Process Change Tracking Process Mapping Process Modeling & Design Visual Workflow Management CMMS Features Asset Tracking Calibration Management Inventory Control Key & Lock Management Mobile Access Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Equipment Maintenance Features Customer Database Dispatch Management Equipment Tracking Inventory Control Job Management Maintenance Scheduling Warranty Tracking Work Order Management Fixed Asset Management Features Asset Budgeting Asset Lifecycle Management Audit Trail Barcoding / RFID Depreciation Management Disposal Management Document Management Inventory Tracking Tax Management Maintenance Management Features Asset Tracking Billing & Invoicing Calibration Management Dispatch Management Inventory Control Inventory Management Key & Lock Management Mobile Access Planning Calendar Predictive Maintenance Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Workflow Management Features Access Controls/Permissions Approval Process Control Business Process Automation Calendar Management Compliance Tracking Configurable Workflow Customizable Dashboard Document Management Forms Management Graphical Workflow Editor Mobile Access No-Code Task Management Third Party Integrations Workflow Configuration		Work Order Features Contract Management Customer Database Dispatch Management Inventory Control Job Management Preventive Maintenance Quotes / Estimates Recurring Appointments Routing Scheduling Task Management Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management
Integrations QuickBooks Online MachineMetrics Microsoft Power BI One Step GPS QuickBooks Accountants QuickBooks Enterprise Quickwork Roghnu SAP Business One SAP ERP SAP HANA SAP HANA Cloud SAP Store Stackreaction Zapier Show More Integrations View All 15 Integrations		Integrations QuickBooks Online MachineMetrics Microsoft Power BI One Step GPS QuickBooks Accountants QuickBooks Enterprise Quickwork Roghnu SAP Business One SAP ERP SAP HANA SAP HANA Cloud SAP Store Stackreaction Zapier Show More Integrations View All 2 Integrations
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