MaintainX vs. NewWaySERVICE Comparison


MaintainX	NewWaySERVICE OroLogic Inc.	+	+
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About MaintainX is the world-leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT-enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities. MaintainX helps businesses track reactive and preventive maintenance, and control daily operations, such as safety inspections, quality inspections, and operating checklists—all with a digital audit trail. Here's what we digitize and take away from the clipboard: - Safety Procedures - Environmental Checklists - Tooling & Gauge Reporting - Maintenance Procedures - Auditing/Inspection Workflows - Training Checklists We allow plant managers to become more efficient operators by delivering real-time business insights from the field. MaintainX is designed to work with organizations of all sizes - whether you're running a small team of 2 or coordinating a massive team of thousands of folks around multiple locations.		About Easily track service requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your business sector. Manage and track all types of requests, including requests for repairs, maintenance, support or information. Everything is included and there are no hidden fees. NewWaySERVICE already includes all modules and options needed for your service department such as work orders management, customers and equipment, schedule, signature capture, attach documents, notifications, customer portal, preventive maintenance, Google maps, inventory, purchase orders, knowledge base, reporting, data sync, API and a lot more. No installation nor training required. Just a web browser is all you need to use NewWaySERVICE. You can start using it absolutely free in less than 30 seconds.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.		Audience Small and medium-sized enterprises that need an easy software to track their service department or repair shop..
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $0/month/user MaintainX offers 4 unique plans designed to accommodate businesses and budgets of all sizes. Learn more about our plans on our website. Free Essential: $25/seat/month Premium: $75/seat/month Enterprise: Contact Us Free Version Supported Free Trial Supported		Pricing $27/month/user or less You only have to pay for technicians who need to have work orders assigned to them. You do not have to pay for dispatchers or administrative staff who access the application. Access to the customer portal is also free for your customers. Free Version Not Supported Free Trial Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.9 / 5 Read all reviews
		Pros & Cons from Real Users Pros Reporting features and dashboard are great follow-up tools. Easy to use for employees, they are up ans running in no time Implementation is strait forward. Adopting this system has helped us bring order to the multiple service requests we receive every day. We can finally have reports with amounts and hours that balance and even statistics. Our clients can submit their request from our website and it goes straight to our ticket list in the software. That's great. The software is quite well-structured and intuitive. It's not too complicated to understand. We did not need anyone to teach us. Very good software. We started using version 3 long time ago :-) and followed the evolution of the software. Now using the online version. More fields that we can adapt to our needs, we use many so we like this possibility a lot. Support is fast, price is fair for a software with so many features. Cons It took some time to set up since we have a lot of data, but it would have been the same for other software. An offline app can be useful in areas without LTE connectivity. Not much to say against this software. Everything is fine. Finally, maybe one or two things in the program are a little more abstract but nothing more. No other drawbacks encountered. The look is a bit dull compared to the Windows version but almost all software looks like this now. At first I kinda missed the help button that took us straight to the help file but over time, I don't need any help now. :-)
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information MaintainX Founded: 2018 United States www.getmaintainx.com/		Company Information OroLogic Inc. Founded: 1996 Canada www.NewWaySERVICE.com
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Categories Asset Performance Management Supported Asset Tracking Supported Business Process Automation Supported Business Process Management Supported CMMS Supported Connected Worker Supported EAM Supported Equipment Maintenance Supported Equipment Management Supported Facility Management Supported Fixed Asset Management Supported Maintenance Management Supported Reliability Centered Maintenance (RCM) Supported Standard Operating Procedure (SOP) Supported Work Order Supported Workflow Management Supported		Categories Customer Service Supported Field Service Management Supported Service Desk Supported Service Dispatch Supported Service Request Management Supported Tradesman Job Management Supported Work Order Supported
Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Not Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Not Supported Scheduling Supported Task Management Supported Show More Features Business Process Management Features Access Controls / Permissions Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Supported Process Modeling & Design Supported Visual Workflow Management Supported CMMS Features Asset Tracking Supported Calibration Management Supported Inventory Control Supported Key & Lock Management Supported Mobile Access Supported Preventive Maintenance Supported Purchasing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Equipment Maintenance Features Customer Database Supported Dispatch Management Not Supported Equipment Tracking Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Warranty Tracking Supported Work Order Management Supported Fixed Asset Management Features Asset Budgeting Supported Asset Lifecycle Management Supported Audit Trail Supported Barcoding / RFID Supported Depreciation Management Supported Disposal Management Supported Document Management Supported Inventory Tracking Supported Tax Management Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Supported Calibration Management Supported Dispatch Management Not Supported Inventory Control Supported Inventory Management Supported Key & Lock Management Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported		Work Order Features Contract Management Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Not Supported Recurring Appointments Supported Routing Not Supported Scheduling Supported Task Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Supported IT Asset Management Not Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Supported SLA Management Not Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported
Integrations QuickBooks Online Supported MachineMetrics Supported Microsoft Power BI Supported One Step GPS Supported QuickBooks Accountants Supported QuickBooks Enterprise Supported Quickwork Supported Roghnu Supported SAP Business One Supported SAP ERP Supported SAP HANA Supported SAP HANA Cloud Supported SAP Store Supported Stackreaction Supported Zapier Supported Show More Integrations View All 15 Integrations		Integrations QuickBooks Online Supported MachineMetrics Not Supported Microsoft Power BI Not Supported One Step GPS Not Supported QuickBooks Accountants Not Supported QuickBooks Enterprise Not Supported Quickwork Not Supported Roghnu Not Supported SAP Business One Not Supported SAP ERP Not Supported SAP HANA Not Supported SAP HANA Cloud Not Supported SAP Store Not Supported Stackreaction Not Supported Zapier Not Supported Show More Integrations View All 2 Integrations
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