Magellan Rx

Magellan Rx

Magellan Health
RxConnect

RxConnect

Netsmart Technologies
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About

As pioneers in specialty drug management, industry leaders in Medicaid pharmacy programs and disruptors in pharmacy benefit management, we partner with our customers and members to deliver a best-in-class healthcare experience.
 As a pharmacy organization, we believe everyone should have access to the tools they need to live a healthy, vibrant life. We build win-win solutions that are centered around personalizing and elevating the healthcare experience, all while providing optimal outcomes for our customers and members.

About

RxConnect is a web-based pharmacy solution specifically designed to meet the medication dispensing needs of inpatient hospitals. Its easy-to-use interface allows clinicians to send pharmacy orders directly within their EHR, electronically connecting order entry with pharmacies to seamlessly receive and provide medication. RxConnect supports dispensing capabilities with automated dispensing machines (ADMs) and connects with the electronic medication administration record (eMAR) to provide closed-loop medication management. Clinicians can review and manage drug interactions, allergies and patient-specific dosing via a clinical rules engine. Drug disease, alcohol interactions as well as lab and tobacco, pregnancy, lactation and general precautions and black box warnings are also provided. Inventory, formulary, progress notes, labs integration and intervention documentation, as well as pharmacy notes, are all included.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Pharmacies

Audience

Inpatient hospitals and pharmacies searching for an advanced Medication Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.3 / 5
ease 1.0 / 5
features 1.3 / 5
design 1.0 / 5
support 1.3 / 5

Pros & Cons from Real Users

Pros

  • Nothing, they suck!
  • Nothing. All they do is lie. No one knows how to answer any questions at this company. Every single person (which is 20 plus conversations with different individuals) not one said the same thing. This company should have their license taken away and be shut down!
  • Not a thing. I have had no positive outcome from my dealings with the company and in danger of needing more meds after dealing with them.

Cons

  • The company doesn't understand Pharmaceutical Law. They believe the 28 day rule applies to prescriptions that are less than a 30 day supply. A simple look at Federal and most state laws state that is the supply is less than 30 days, the 2 day rule applies, meaning 2 days prior to the supply running out, you can get a renewed prescription or a refill on controlled substances. They will just reject coverage for "too early refill" and make you pay full out of pocket. They don't have any understanding of the law and violate the law. They should have their license revoked.
  • They lie. Every single time. No one knows any answers nor do they care to get you any answers. They can’t tell me what pharmacy to go to. Which pharmacies are in network. Cant tell me what the approximate cost will be. Even though they are the ones who have full control over this? They told me the only pharmacy I could go to was one in the 30 miles in/around my zip code. Not believing this, I go online and see I can go basically anywhere. Called again and a different associate told me I was lied to. There are in network pharmacies all around me within 5-10 miles. Who trains these people?? They also lied, stating if my drug was covered and approved it would be approximately $240. For a three month supply. Lie. I get notification back it is $1200. For a 3 month supple even though it is “covered” though Magellan. Quite the difference wouldn’t you say? Also told me they sent a pre authorization form to my doctor like I asked them to. The next day I called and spoke to a different Magellan agent. She confirmed the lady I spoke to the day before did NOT send the pre authorization form over as stated. This was something that had taken over two weeks to be sent. No urgency. Just lies. They also keep you on hold for 45 plus minutes stating they are looking for hours. Then decide to disconnect you and never call you back! Even though the first question they asked was for your call back number in case of being disconnected. Again, steer clear of this company. They are the WORST and won’t stand by anything they stated in the past! They need to be sued.
  • You could die trying to get your medication. I would deduct stars if I could. Probably need blood pressure medication due to interacting with them.

Pros & Cons from Real Users

Pros

  • Nothing. No. Completely took advantage of my trust. Only payment is bank transfer. Complete scam. Scam alert.
  • Nothing. I tried to rate this zero stars, but 1 is low as you go.
  • The integrated 3rd party search tool is very quick & accurate. The processing queues are flush with the same info for every script.

Cons

  • They destroyed my trust in them when I called to pause my order, and they then shipped it three days later anyway. My vet changed the medicine requirements as our needs changed, so I called to pause the order. I told them I would follow up when to place the order. They asked how long and I told them it would probably be a few days before I knew. Instead, they took the opportunity to bill, charge, and ship without my authorization or even confirming with me first.
  • Everything! Too much manipulation of dose, directions, needed Click this first, or maybe this. Who knows? Lots of red indicating something is not right. I will take Epic or Cerner ANY day before this !
  • The system is unintuitive when moving on to the next screen during processing. Some basic functions like transferring in meds from a different retail Rx or selecting DAW can be tedious & should be streamlined more for the end user.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Magellan Health
Founded: 1969
United States
www1.magellanrx.com

Company Information

Netsmart Technologies
Founded: 1978
United States
www.ntst.com/Offerings/RxConnect

Alternatives

Alternatives

Vitamin PBM

Vitamin PBM

Rits Software
AutoPharm Enterprise

AutoPharm Enterprise

Swisslog Healthcare
EnterpriseRx

EnterpriseRx

McKesson
PioneerRX

PioneerRX

PioneerRx
PharmCare SaaS

PharmCare SaaS

PharmCare Technology Limited

Categories

Categories

Pharmacy Features

Automatic Refills
Barcode Generation
Claims Management
Compounding
E-Prescribing
Electronic Signature
Forms Management
Insurance Processing
Inventory Management
Multi-Store Management
Online Refills
Pill Database
Pill Imaging
Point of Sale (POS)
Prescription Processing
Rx Image Scanning
Signature Capture

Integrations

Splunk User Behavior Analytics
Virtual Benefits Administrator (VBA)

Integrations

Splunk User Behavior Analytics
Virtual Benefits Administrator (VBA)
Claim Magellan Rx and update features and information
Claim Magellan Rx and update features and information
Claim RxConnect and update features and information
Claim RxConnect and update features and information