MASA

MASA

MASA Group
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About

MASA Group is a software editor used in the field of defense, civil security and crisis management. The MASA product range combines scalability, adaptability and low purchase cost: it is designed to simplify and optimize the implementation of artificial intelligence technologies to automate, direct and coordinate the behaviors of simulated human or non-human actors. SWORD is a software suite, including a scenario generation tool, aggregated constructive simulation and analysis tools, dedicated to staff training, education, classroom teaching, planning support, analysis, operational research and C2 system stimulation. Direct AI is a software development kit (SDK) particularly adapted to the creation of autonomous agents evolving in an unpredictable real or virtual environment. It is the result of more than 15 years of experience and collaboration with MASA's internal and external customers.

About

ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for an AI solution that helps with decision making

Audience

Contact center managers, crisis response teams, and customer support leaders interested in a tool to train and evaluate staff on high-stakes conversations, ensure consistent quality across all interactions, and scale training and QA without manual review bottlenecks

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

MASA Group
Founded: 1996
France
masasim.com/en/

Company Information

ReflexAI
Founded: 2022
United States
www.reflexai.com

Alternatives

Alternatives

Paradiso AI Roleplay

Paradiso AI Roleplay

Paradiso Solutions
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Baited

Baited SA
TeamXP

TeamXP

Conducttr

Categories

Categories

Sales Training Supported
Training Supported

Integrations

No info available.

Integrations

No info available.
Claim MASA and update features and information
Claim MASA and update features and information
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