Lunchbox

Lunchbox

Lunchbox Technologies
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About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

About

Earn money while enjoying your favorite dishes. With WaitHero you can order and pay from your smartphone wherever you want, even when you are sitting in a restaurant. Order and pay what you want, when you want, how you want from your smartphone. Choose where you want to eat your favorite dishes and how you want to be served. No more queuing and waiting! When you're short on time, skip the line, pre-order your dishes and pay from your smartphone. When you book a table, you can decide in advance what you want to eat. Simply arrive at the restaurant, take a seat and receive service immediately, no need to wait! You can also pay directly from the app, without having to wait in line at the till. Order wherever you want. If you are sitting in the restaurant you can order directly from the app. If you are at home or in the office, order and collect at the time you prefer or receive it comfortably wherever you prefer.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Audience

Restaurants and retail businesses looking for a mobile order and pay solution to improve their customer management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Company Information

WaitHero
Founded: 2020
United Kingdom
waithero.com

Alternatives

Alternatives

DGRestro

DGRestro

Sankalp Computer and Systems
Caviar

Caviar

DoorDash
Gofrugal ServeEasy

Gofrugal ServeEasy

GOFRUGAL Technologies

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Integrations

Braintree
Campaigner
Craftable
DoorDash
Dyne
Facebook
Marqii
Ordermark
Otter
PAR POS
Postmates
Revel Systems
Segment
Square Payments
Stripe
Tattle
Twilio
Worldpay
Zendesk
Zenreach

Integrations

Braintree
Campaigner
Craftable
DoorDash
Dyne
Facebook
Marqii
Ordermark
Otter
PAR POS
Postmates
Revel Systems
Segment
Square Payments
Stripe
Tattle
Twilio
Worldpay
Zendesk
Zenreach
Claim Lunchbox and update features and information
Claim Lunchbox and update features and information
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Claim WaitHero and update features and information