Lunchbox

Lunchbox

Lunchbox Technologies
Menuu

Menuu

Menuu Software
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About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

About

The Future of Digital Ordering is here. Best-in-class digital ordering experience, empowering the fastest growing restaurant brands. Menuu offers a consolidated ordering and delivery experience for restaurant operators, regardless of whether consumers order through direct brand channels or third-party integrations. Learn how our cloud-native product, platform and integrations help you reduce operational costs and leverage business growth through stronger sales.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Audience

Restaurants that want a powerful online ordering system

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Pros & Cons from Real Users

Pros

  • At UNO pizza we love how Menuu online ordering software is fully customizable to our brand and menu. The loyalty and promotions module that is built-in has been invaluable in helping us increase our customer base. Customers enjoy the order experience and their support is excellent.

Cons

  • The reporting functionality is basic but still delivers the important information we need.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Company Information

Menuu Software
menuu.com

Alternatives

Alternatives

Caviar

Caviar

DoorDash

Categories

Food Delivery Supported
Online Ordering Supported

Categories

Food Delivery Supported
Online Ordering Supported
Restaurant POS Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Not Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Integrations

PAR POS Supported
Clover Not Supported
Craftable Supported
DoorDash Supported
Doshii Not Supported
Heartland Restaurant Not Supported
Lightspeed Restaurant Not Supported
Marqii Supported
Oracle MICROS POS Not Supported
Ordermark Supported
Otter Supported
POSitouch Not Supported
Postmates Supported
Square Payments Supported
Tattle Supported
Worldpay Supported
Zendesk Supported
Zenreach Supported
Zonal Not Supported

Integrations

PAR POS Supported
Clover Supported
Craftable Not Supported
DoorDash Not Supported
Doshii Supported
Heartland Restaurant Supported
Lightspeed Restaurant Supported
Marqii Not Supported
Oracle MICROS POS Supported
Ordermark Not Supported
Otter Not Supported
POSitouch Supported
Postmates Not Supported
Square Payments Not Supported
Tattle Not Supported
Worldpay Not Supported
Zendesk Not Supported
Zenreach Not Supported
Zonal Supported
Claim Lunchbox and update features and information
Claim Lunchbox and update features and information
Claim Menuu and update features and information
Claim Menuu and update features and information