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About

Every Lugg comes with 2 strong professional luggers who are vetted for a 5-star experience. They will do the impossible to load, haul and deliver your items safely. Schedule your Lugg ahead of time up to 30 days in advance or request on-demand and we’ll arrive in as little as 30 minutes. When your Lugg is complete you’ll be asked to rate your Luggers with the option to tip them in the app for a job well done. Each Lugg is backed by a multi-million dollar insurance policy from the moment your items are in our hands. Lugg connects you with professional vetted movers and a truck, anytime you need it. It's the perfect alternative to traditional movers, renting a truck and doing it yourself- our app connects you with vetted, independent strong luggers to help with moving, hauling and junk removal.

About

Boost your online sales by offering to your clients scheduled deliveries as the new market standard. All our product ecosystem has been designed in-house in order to ensure the best delivery experience at competitive rates. The best-rated delivery experience in Europe across all different channels. We operate our own distribution centers and last-mile delivery stations. All our line-hauls are dedicated and all our drivers are professional drivers. More than 60 cities in 4 countries and growing!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone searching for a moving and furniture delivery solution

Audience

Individuals or businesses interested in an on-demand courier and parcel last-mile delivery service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • On time... that’s about it. I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!

Cons

  • Switch and bait company. Lugg was recommended by Manhattan Mini Storage corporate office. I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks Lugg gave me an estimate of 527.00 (2 men) and a choice of vehicle. They said 2 hours for the move. When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving. Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit. Over 4 hours! 2 more hours than required. Lugg will NEVER give you a solid concrete estimate. The customer (ME) is at the mercy of how fast they work. A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00 You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats. CUSTOMER BEWARE! This company is a total rip off !! Date of experience: August 19, 2023

Pros & Cons from Real Users

Pros

  • Literally nothing. I see zero value in merchants using this service, the merchant does literally everything between Asia (China) and Europe (Spain) within 3-4 CALENDAR days, while Paack is, well, sitting down sipping their tea, it seems.
  • Nothing - I would give them negative stars if I could. They lied about the status of my deliveries and I have seen many online reviews say9ing the same thing. They. Just. Lie.
  • I do not have a single pro to give them, they never delivered my order, lied about it and just sent the item back to Amazon....

Cons

  • Avoiding responsibility. Poor response rate or zero response rate. Chat agents can't provide detailed information. Chat agents don't have insights to carrier's details. Packages are always late. Difficult to get a hold of a Customer Care agent. Telephone line 'always busy'. Status page not updated efficiently, accurately, and often.
  • I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. Paack sent me emails on two different days saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to await the delivery because we live in an apartment building that guests can only enter by ringing our apartment so we can open the main lobby door. And when people call us from the outside keypad, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or don't pick up the intercom-phone because we are not home, the light stays on. The light never came on. And regardless, we were ALWAYS home because we did not want to miss the delivery.
  • Never delivered package. No communication. No reachable support. Delivery range was 9AM to 10PM.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lugg
United States
lugg.com

Company Information

Paack
Founded: 2015
Spain
paack.co

Alternatives

Alternatives

MoverInventory

MoverInventory

Mover Inventory
Mover System

Mover System

MoverSystem
Internet Dispatcher

Internet Dispatcher

IDS Internet Dispatch Services

Categories

Categories

Integrations

LastPOS
parcelLab

Integrations

LastPOS
parcelLab
Claim Lugg and update features and information
Claim Lugg and update features and information
Claim Paack and update features and information
Claim Paack and update features and information