eGain AnalyticseGain Corporation
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Related Products
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About
Utilize a master inventory list for all of your franchises, force uniformity throughout the brand and simplify new store deployment by having everything ready to go. Add and edit categories that will propagate into all selected stores, enabling accurate reporting and data analysis on the corporate level. Control which vendors are accessible to the individual franchise, and steer them towards your preferred vendor list. Control promotions, discounts, and coupons directly from the franchise management dashboard. Track success and take action in real time. Get real-time access to royalty figures and co-op contributions, slice and dice the data however you want, all with a simple click of the mouse. LiveFMS utilizes best-in-class technology to provide the franchise with all the tools needed to run a successful brand. For a one-on-one no obligation demo, simply fill out the short form below. Welcome to the franchise revolution!
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies of all types and sizes
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$89 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationLivePOS
Founded: 2003
United States
www.livepos.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Point of Sale Features
Barcode Scanning
Supported
Commission Management
Supported
Cryptocurrency Support
Not Supported
Customer Account Profiles
Not Supported
Discount Management
Supported
eCommerce Integration
Not Supported
Electronic Signature
Supported
Gift Card Management
Supported
Loyalty Program
Not Supported
Multi-Location
Supported
Restaurant POS
Not Supported
Retail POS
Supported
Returns Management
Supported
Retail Management Features
Commission Management
Supported
CRM
Supported
eCommerce
Supported
Email Marketing
Supported
Employee Management
Supported
Loyalty Program
Supported
Mail Order
Supported
Merchandise Management
Supported
Multi-Location
Supported
Order Management
Supported
Purchase Order Management
Supported
Reporting/Analytics
Supported
Returns Management
Supported
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