eGain Analytics

eGain Analytics

eGain Corporation
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About

Utilize a master inventory list for all of your franchises, force uniformity throughout the brand and simplify new store deployment by having everything ready to go. Add and edit categories that will propagate into all selected stores, enabling accurate reporting and data analysis on the corporate level. Control which vendors are accessible to the individual franchise, and steer them towards your preferred vendor list. Control promotions, discounts, and coupons directly from the franchise management dashboard. Track success and take action in real time. Get real-time access to royalty figures and co-op contributions, slice and dice the data however you want, all with a simple click of the mouse. LiveFMS utilizes best-in-class technology to provide the franchise with all the tools needed to run a successful brand. For a one-on-one no obligation demo, simply fill out the short form below. Welcome to the franchise revolution!

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all types and sizes

Audience

Customer engagement platform for enterprises

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$89 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

LivePOS
Founded: 2003
United States
www.livepos.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Point of Sale Supported
Retail Management Supported

Categories

Digital Analytics Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Not Supported
Discount Management Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Integrations

Shopify Supported
Talkdesk Not Supported

Integrations

Shopify Not Supported
Talkdesk Supported
Claim LivePOS and update features and information
Claim LivePOS and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information