Lightspeed Retail

Lightspeed Retail

Lightspeed
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About

Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

About

The developers of the POSPoint Systems started out in hospitality and operated pizza shops and restaurants for over 25 years. During this time we never found a POS System that met all our needs. The current POS Systems available with the features we needed would have cost a small fortune which is very hard to justify, especially for small businesses and franchise outlets. Our POS System for Restaurants is one of the best on the market. It is completely customizable to suit your business's needs and provides options for scalability to grow as your business grows. The POSPoint System is ideal for cafes, and coffee shops. The functionality includes a variety of options and can be set up with specific features that other systems don’t offer. Designed specifically for bars and clubs you can manage your stock efficiently. Speed up the transaction process and more. With it’s user-friendly interface, its quick to train new staff.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retailers

Audience

Restaurant businesses in search of a solution to manage their operations, customers and processes

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$89.00/month
Multiple plans available
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate
  • The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".
  • This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.
  • Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.
  • The ease of getting help when needed. The support options are readily available and the response time is above average.

Cons

  • Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant.
  • Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website. Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.
  • Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.
  • Internet based. Cannot record any sales without internet.
  • The reports section is not as customizable as I'd prefer.

Pros & Cons from Real Users

Pros

  • Very Impress with features and support. Have used this software for over 4 Years and Highly recommend this Team. The POS software has so many great features and very clever alerts. We have these in all our 5 Premises. Well done to an Australian Company that knows what Hospitality means and knows how to Help.

Cons

  • The Pos terminal doesn't come with inbuilt wifi but they gave us a USB wifi.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Lightspeed
Founded: 2005
Canada
www.lightspeedhq.com/pos/retail/

Company Information

POSPoint
Australia
pospoint.com.au

Alternatives

Alternatives

IVEPOS

IVEPOS

Intuition Systems
Loyverse POS

Loyverse POS

Loyverse
iOSoft Smart POS

iOSoft Smart POS

iOSoft Solutions
OVVI POS

OVVI POS

OVVI
ShopKeep

ShopKeep

Lightspeed

Categories

Apparel Management Supported
Bakery Supported
Bar POS Supported
Kiosk Supported
Menu Supported
Point of Sale Supported
Restaurant POS Supported
Retail Management Supported
Retail POS Systems Supported

Categories

Bar POS Supported
Point of Sale Supported
Restaurant POS Supported
Retail POS Systems Supported

Bar POS Features

Cash Drawer Management Supported
Employee Management Not Supported
Gift Card Management Supported
Inventory Control Not Supported
Loyalty Program Supported
Separate Checks Supported
Split Checks Not Supported
Tips Management Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Not Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Retail POS Systems Features

Barcode Scanning Supported
Commission Management Supported
Discount Management Supported
eCommerce Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Support Supported
Pricing Management Supported
Returns Tracking Supported
Sales Tracking Supported
Touch Screen Supported

Apparel Management Features

Billing & Invoicing Not Supported
Catalog Management Supported
Inventory Management Supported
Materials Management Not Supported
Order Management Supported
Product Management Supported
Production Management Not Supported
Purchasing Supported
Returns Management Supported
Shipping Management Supported
Supplier Management Supported
Supply Chain Management Not Supported
Time and Action (TNA) Calendar Not Supported
Warehouse Management Not Supported

Bakery Features

Accounting Management Supported
Customer Management Supported
Inventory Management Supported
Labor Cost Calculator Not Supported
Nutrition & Ingredient Labels Not Supported
Nutrition Analysis Not Supported
Production Management Not Supported
Recipe / Formula Costing Not Supported
Recipe / Formula Management Not Supported
Sales History Supported
Sales Management Supported

Jewelry Store Management Features

Appraisal Management Not Supported
Commission Management Supported
Consignments Not Supported
Customer Purchase History Supported
Jewelry Design Not Supported
Marketing Management Supported
Multi-Store Management Supported
Pricing Management Supported
Repair Tracking Supported
Supplier Management Supported
Wholesaler Management Not Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Not Supported
License Management Not Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Restaurant Management Features

Billing & Invoicing Not Supported
Built-in Accounting Not Supported
Employee Management Not Supported
Food Costing Not Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Not Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Not Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Not Supported
Waitstaff Management Not Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Integrations

APICBASE Supported
Beeketing Supported
Chift Supported
Countr Supported
DataQlick Supported
Descartes Finale Inventory Supported
Endear Supported
FastBound Supported
IRIS Guest Supported
Lynkem Supported
Magento Supported
Patchworks Supported
Push Operations Supported
QuickBooks Commerce Supported
RoomRaccoon Supported
Solink Supported
Stripe Treasury Supported
WebSell Supported
Zipler.io Supported
stockinstore Supported

Integrations

APICBASE Not Supported
Beeketing Not Supported
Chift Not Supported
Countr Not Supported
DataQlick Not Supported
Descartes Finale Inventory Not Supported
Endear Not Supported
FastBound Not Supported
IRIS Guest Not Supported
Lynkem Not Supported
Magento Not Supported
Patchworks Not Supported
Push Operations Not Supported
QuickBooks Commerce Not Supported
RoomRaccoon Not Supported
Solink Not Supported
Stripe Treasury Not Supported
WebSell Not Supported
Zipler.io Not Supported
stockinstore Not Supported
Claim Lightspeed Retail and update features and information
Claim Lightspeed Retail and update features and information
Claim POSPoint and update features and information
Claim POSPoint and update features and information