LexisNexis Trail TrackerLexisNexis
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Q-assignOrtoo
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Related Products
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About
LexisNexis® Trail Tracker™ enables investigators to plan a course of action for each investigation, identify activities needed, document investigations, create reminders and manage records. The workflow enablers include tracking cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. LexisNexis® Trail Tracker™ allows for tracking cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. Trail Tracker™ also gives Special Investigations Unit (SIU) management an effective tool to measure investigator progress on files, trace recoveries and savings, and create reports on unit activities. Increased efficiency and consistency as the result of using a single system for storing all information relevant to a case.
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About
Q-assign is a native Salesforce lead and case assignment solution designed to automate and optimize how work is distributed across sales and service teams. It enables organizations to route records such as leads, cases, accounts, and custom objects using configurable rules based on criteria like territory, skills, priority, or availability. It supports multiple distribution models, including round robin, load balancing, and rule-based assignment, helping teams ensure work is allocated fairly and efficiently. Q-assign operates in real time within Salesforce, allowing records to be assigned instantly as they are created or updated, which reduces response times and helps prevent leads from going cold. It also provides tools for monitoring assignment performance, managing queues, and rebalancing workloads when users are unavailable.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Platform that helps investigators plan a course of action for each investigation, identify activities needed, document investigations, create reminders and manage records
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Audience
Service operations teams requiring automated, rule-driven routing of leads and cases to the right users in real time
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationLexisNexis
Founded: 1970
United States
risk.lexisnexis.com/products/trail-tracker
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Company InformationOrtoo
Founded: 2010
United Kingdom
ortooapps.com/q-assign/
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Categories |
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Integrations
Ortoo
Salesforce
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