Q-assign

Q-assign

Ortoo
+
+

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About

LexisNexis® Trail Tracker™ enables investigators to plan a course of action for each investigation, identify activities needed, document investigations, create reminders and manage records. The workflow enablers include tracking cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. LexisNexis® Trail Tracker™ allows for tracking cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. Trail Tracker™ also gives Special Investigations Unit (SIU) management an effective tool to measure investigator progress on files, trace recoveries and savings, and create reports on unit activities. Increased efficiency and consistency as the result of using a single system for storing all information relevant to a case.

About

Q-assign is a native Salesforce lead and case assignment solution designed to automate and optimize how work is distributed across sales and service teams. It enables organizations to route records such as leads, cases, accounts, and custom objects using configurable rules based on criteria like territory, skills, priority, or availability. It supports multiple distribution models, including round robin, load balancing, and rule-based assignment, helping teams ensure work is allocated fairly and efficiently. Q-assign operates in real time within Salesforce, allowing records to be assigned instantly as they are created or updated, which reduces response times and helps prevent leads from going cold. It also provides tools for monitoring assignment performance, managing queues, and rebalancing workloads when users are unavailable.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Platform that helps investigators plan a course of action for each investigation, identify activities needed, document investigations, create reminders and manage records

Audience

Service operations teams requiring automated, rule-driven routing of leads and cases to the right users in real time

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

LexisNexis
Founded: 1970
United States
risk.lexisnexis.com/products/trail-tracker

Company Information

Ortoo
Founded: 2010
United Kingdom
ortooapps.com/q-assign/

Alternatives

Case Closed Software

Case Closed Software

Crime Tech Solutions

Alternatives

ACISS Case Management

ACISS Case Management

ACISS Systems
Contextine Case Management

Contextine Case Management

Contextine Solutions
IMS

IMS

Investigator Software

Categories

Categories

Integrations

Ortoo
Salesforce

Integrations

Ortoo
Salesforce
Claim LexisNexis Trail Tracker and update features and information
Claim LexisNexis Trail Tracker and update features and information
Claim Q-assign and update features and information
Claim Q-assign and update features and information