RSTickets!Pro

RSTickets!Pro

RSJoomla!
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About

Joomla! is a free and open-source content management system (CMS) for publishing web content. Over the years Joomla! has won several awards. It is built on a model, view, and controller web application framework that can be used independently of the CMS allows you to build powerful online applications. Joomla! is one of the most popular website software, thanks to its global community of developers and volunteers, who make sure the platform is user friendly, extendable, multilingual, accessible, responsive, search engine optimized and so much more. The definition of a CMS is an application (web-based), that provides capabilities for multiple users with different permission levels to manage (all or a section of) content, data or information of a website project, or intranet application. Managing content refers to creating, editing, archiving, publishing, collaborating on, reporting, and distributing website content, data, and information.

About

We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking an open-source content management solution for publishing web content

Audience

Companies searching for a solution to manage and improve their operations and services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Open source
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 5.0 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The new interface is a breeze to use. It now has a web services API, best in class for accessibility. Scores very high with lighthouse out of the box. Intuitive, fast and with the new workflows capability its a dream to use at any level. All the bits that that were missing for me have just been filled in with the release of 4. Media manager was improved. Security was always good but now has many extra features not seen with other CMS.
  • We use Joomla to build our websites and web applications because of its incredible intuitiveness and tools to make everything more manageable. Its working environment is quite comfortable for my development team, and its web design resources significantly speed up our work when carrying out web development projects.
  • I like the software to be of great use in entrenching leadership and building planned websites. The web traffic increased remarkably since the process has been done to expose a massive series of programming codes. The support of the program is highly excellent.
  • Free and open source Supports OOP languages Good security features Lots of free templates Mobile friendly websites
  • Web development is very easy and no technical knowledge required to set up. It comes with lots of extensions. Web security extensions are very powerful. Customer support is responsive.

Cons

  • It wont make tea. For a free product thats used on 3% of the entire web theres little to fault it. The media manager was the problem but is much better in 4.
  • Its interface is a little complicated to understand; it is not as friendly as other tools and text editors to develop web pages.
  • I don't particularly appreciate that the interface is a bit cumbersome to understand. However, the software has great guides.
  • Experience is not as user friendly as Wordpress - steeper learning curve. Poor SEO when compared to Wordpress.
  • Overall it's an outstanding Content Management System tool.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Joomla!
United States
www.joomla.org

Company Information

RSJoomla!
United States
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html

Alternatives

Concrete CMS

Concrete CMS

PortlandLabs Inc

Alternatives

J2Store

J2Store

Cartrabbit
JLex Comment

JLex Comment

JLexArt
J2Store

J2Store

Cartrabbit
ConfigBox

ConfigBox

Rovexo

Categories

Content Management Supported

Categories

Help Desk Supported

Content Management Features

Audio Content Supported
Customizable Templates Supported
Document Indexing Supported
E-forms Supported
Full Text Search Supported
Image Editor Supported
SEO Management Not Supported
Text Editor Supported
Version Control Supported
Video Content Supported
Website Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Aritic Sales Supported
Fabylon Statistics Supported
FreshMail Supported
Google Analytics Supported
Google Maps Supported
Hostwinds Supported
LinkSentry Supported
LucusHost Supported
NebStack Supported
Page Speaker Supported
PayStudio Supported
PaymentCloud Supported
SimplyBook.me Supported
Slickplan Supported
Smartcat Supported
SocialAds Supported
TWIPLA Supported
Zoho SalesIQ Supported
miniOrange Supported
stepFORM Supported

Integrations

Aritic Sales Not Supported
Fabylon Statistics Not Supported
FreshMail Not Supported
Google Analytics Not Supported
Google Maps Not Supported
Hostwinds Not Supported
LinkSentry Not Supported
LucusHost Not Supported
NebStack Not Supported
Page Speaker Not Supported
PayStudio Not Supported
PaymentCloud Not Supported
SimplyBook.me Not Supported
Slickplan Not Supported
Smartcat Not Supported
SocialAds Not Supported
TWIPLA Not Supported
Zoho SalesIQ Not Supported
miniOrange Not Supported
stepFORM Not Supported
Claim Joomla! and update features and information
Claim Joomla! and update features and information
Claim RSTickets!Pro and update features and information
Claim RSTickets!Pro and update features and information