RSTickets!Pro

RSTickets!Pro

RSJoomla!
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+

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About

Joomla! is a free and open-source content management system (CMS) for publishing web content. Over the years Joomla! has won several awards. It is built on a model, view, and controller web application framework that can be used independently of the CMS allows you to build powerful online applications. Joomla! is one of the most popular website software, thanks to its global community of developers and volunteers, who make sure the platform is user friendly, extendable, multilingual, accessible, responsive, search engine optimized and so much more. The definition of a CMS is an application (web-based), that provides capabilities for multiple users with different permission levels to manage (all or a section of) content, data or information of a website project, or intranet application. Managing content refers to creating, editing, archiving, publishing, collaborating on, reporting, and distributing website content, data, and information.

About

We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking an open-source content management solution for publishing web content

Audience

Companies searching for a solution to manage and improve their operations and services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Open source
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 5.0 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The new interface is a breeze to use. It now has a web services API, best in class for accessibility. Scores very high with lighthouse out of the box. Intuitive, fast and with the new workflows capability its a dream to use at any level. All the bits that that were missing for me have just been filled in with the release of 4. Media manager was improved. Security was always good but now has many extra features not seen with other CMS.
  • We use Joomla to build our websites and web applications because of its incredible intuitiveness and tools to make everything more manageable. Its working environment is quite comfortable for my development team, and its web design resources significantly speed up our work when carrying out web development projects.
  • I like the software to be of great use in entrenching leadership and building planned websites. The web traffic increased remarkably since the process has been done to expose a massive series of programming codes. The support of the program is highly excellent.
  • Free and open source Supports OOP languages Good security features Lots of free templates Mobile friendly websites
  • Web development is very easy and no technical knowledge required to set up. It comes with lots of extensions. Web security extensions are very powerful. Customer support is responsive.

Cons

  • It wont make tea. For a free product thats used on 3% of the entire web theres little to fault it. The media manager was the problem but is much better in 4.
  • Its interface is a little complicated to understand; it is not as friendly as other tools and text editors to develop web pages.
  • I don't particularly appreciate that the interface is a bit cumbersome to understand. However, the software has great guides.
  • Experience is not as user friendly as Wordpress - steeper learning curve. Poor SEO when compared to Wordpress.
  • Overall it's an outstanding Content Management System tool.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Joomla!
United States
www.joomla.org

Company Information

RSJoomla!
United States
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html

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Categories

Categories

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Campaign Monitor
Captain Compliance
Common Ninja
Convead
DENUGA
DialWebHosting
EasySendy Pro
FreshMail
Host For Web
Hostpoint
Infomaniak
JoomSport
Klangoo
LiveChat
Mouseflow
PrettyLead
SignalZen
Solve Media CAPTCHA TYPE-IN
Web Hosting Hub
WebMaxy Survey

Integrations

Campaign Monitor
Captain Compliance
Common Ninja
Convead
DENUGA
DialWebHosting
EasySendy Pro
FreshMail
Host For Web
Hostpoint
Infomaniak
JoomSport
Klangoo
LiveChat
Mouseflow
PrettyLead
SignalZen
Solve Media CAPTCHA TYPE-IN
Web Hosting Hub
WebMaxy Survey
Claim Joomla! and update features and information
Claim Joomla! and update features and information
Claim RSTickets!Pro and update features and information
Claim RSTickets!Pro and update features and information