RSTickets!ProRSJoomla!
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Related Products
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About
Joomla! is a free and open-source content management system (CMS) for publishing web content. Over the years Joomla! has won several awards. It is built on a model, view, and controller web application framework that can be used independently of the CMS allows you to build powerful online applications. Joomla! is one of the most popular website software, thanks to its global community of developers and volunteers, who make sure the platform is user friendly, extendable, multilingual, accessible, responsive, search engine optimized and so much more. The definition of a CMS is an application (web-based), that provides capabilities for multiple users with different permission levels to manage (all or a section of) content, data or information of a website project, or intranet application. Managing content refers to creating, editing, archiving, publishing, collaborating on, reporting, and distributing website content, data, and information.
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About
We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies seeking an open-source content management solution for publishing web content
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Audience
Companies searching for a solution to manage and improve their operations and services
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Open source
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationJoomla!
United States
www.joomla.org
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Company InformationRSJoomla!
United States
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Content Management Features
Audio Content
Supported
Customizable Templates
Supported
Document Indexing
Supported
E-forms
Supported
Full Text Search
Supported
Image Editor
Supported
SEO Management
Not Supported
Text Editor
Supported
Version Control
Supported
Video Content
Supported
Website Management
Supported
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Integrations
Aritic Sales
Supported
Fabylon Statistics
Supported
FreshMail
Supported
Google Analytics
Supported
Google Maps
Supported
Hostwinds
Supported
LinkSentry
Supported
LucusHost
Supported
NebStack
Supported
Page Speaker
Supported
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Integrations
Aritic Sales
Not Supported
Fabylon Statistics
Not Supported
FreshMail
Not Supported
Google Analytics
Not Supported
Google Maps
Not Supported
Hostwinds
Not Supported
LinkSentry
Not Supported
LucusHost
Not Supported
NebStack
Not Supported
Page Speaker
Not Supported
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