InnCentral

InnCentral

SDLC Corp
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About

InnCentral is hotel property management software for hotels, resorts, inns, guest houses, serviced apartments, and multi-property groups. It combines reservations, front-desk check-in/out, room availability, guest records, billing, housekeeping, maintenance, and property administration. Its booking engine supports direct reservations, while channel management coordinates rates and availability across online travel channels. Other functions include point of sale, e-invoicing, payments, operational reporting, and AI-assisted queries about occupancy, revenue, arrivals, and property performance. REST APIs, webhooks, and named integrations connect it with automation, accounting, CRM, ERP, messaging, and analytics tools. The free plan has no stated limits on rooms, users, reservations, branches, or properties. Enterprise services include private deployment, self-hosting, migration, custom integrations, and SLA-backed assistance.

About

Meet RoomRaccoon, the leading hotel management system for independent hotels. RoomRaccoon’s all-in-one hotel management platform empowers hoteliers with all the tools they need to maximize revenue, streamline operations, and delight guests at the click of a button. With RoomRaccoon, hotels can say goodbye to complex integrations and access a property management system, channel manager, booking engine and payment platform – all in one place! RoomRaccoon knows that each property is one-of-a-kind, and with its extensive application marketplace, hotels can easily integrate with their favorite tools to create a truly tailored hotel management system that works for them. Try it for free for 14 days.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Hotels, resorts, guest houses, serviced apartments, and multi-property hotel operators.

Audience

RoomRaccoon is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$0
The free plan has no room, user, reservation, branch, or property limits. Enterprise adds self-hosting, private deployment, RBAC, audit logs, compliance support, custom integrations, migration support, and SLA-backed assistance.
Free Version Supported
Free Trial Not Supported

Pricing

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.3 / 5
design 4.3 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.
  • Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.
  • Design is appealing but expensive. Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

Cons

  • Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization. The channel manager lacks the capability to 'close' rooms. RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC. While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side. There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)
  • Weekend support hours not available, not the worst, but emergencies do come up.
  • A product that can't do basics. They will not take ownership for the faults of the system. Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes. Reports, there isn't one report that gives you correct data Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

SDLC Corp
Founded: 2015
United States
inncentral.sdlccorp.com

Company Information

RoomRaccoon
Founded: 2017
Netherlands
roomraccoon.com

Alternatives

Alternatives

Roomnexa

Roomnexa

Roomnexa Technologies Private Limited
Venus Hotel Management Software

Venus Hotel Management Software

Fortran House Technologies
Avirato

Avirato

Avirato, S.L.

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Not Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Supported
Employee Management Not Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Vacation Rental Features

Contact Management Not Supported
Fee / Commission Management Not Supported
Guest Reviews / Ratings Not Supported
Housekeeping Management Supported
Lead Management Not Supported
Owner Statements Not Supported
Payment Processing Supported
Property Database Not Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Not Supported

Integrations

QuickBooks Online Supported
Xero Supported
Akia Not Supported
Beonprice Not Supported
Booking.com Not Supported
CHIDESK Not Supported
FLEXIPASS Not Supported
GuestCentric Not Supported
GuestRevu Not Supported
HubSpot CRM Supported
Lightspeed Retail Not Supported
Make Supported
Odoo Supported
OpenKey Not Supported
RoomPriceGenie Not Supported
SnelStart Not Supported
TallOrder Not Supported
Toast POS Not Supported
Unit4 Financial Planning & Analysis Not Supported
Winston POS Not Supported

Integrations

QuickBooks Online Supported
Xero Supported
Akia Supported
Beonprice Supported
Booking.com Supported
CHIDESK Supported
FLEXIPASS Supported
GuestCentric Supported
GuestRevu Supported
HubSpot CRM Not Supported
Lightspeed Retail Supported
Make Not Supported
Odoo Not Supported
OpenKey Supported
RoomPriceGenie Supported
SnelStart Supported
TallOrder Supported
Toast POS Supported
Unit4 Financial Planning & Analysis Supported
Winston POS Supported
Claim InnCentral and update features and information
Claim InnCentral and update features and information
Claim RoomRaccoon and update features and information
Claim RoomRaccoon and update features and information