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About

InhouseDelivery is a cloud-based delivery management platform designed to help restaurants control and fulfill their own delivery operations while avoiding high marketplace commissions. It integrates directly with a restaurant’s POS and online ordering platforms, automatically routing incoming orders to the best available driver without manual intervention. Through a centralized dashboard and mobile apps, operators gain full real-time visibility into order status, driver location, and delivery performance, while customers receive live tracking links and SMS updates. It supports both self-delivery using a restaurant’s own drivers and on-demand dispatch through a nationwide network of pre-vetted third-party drivers, giving businesses flexible fulfillment options. Built-in tools such as automated dispatch, GPS navigation, driver scheduling, photo proof of delivery, and signature capture help streamline logistics and ensure reliable service.

About

Online ordering for your Thai restaurant. Delight customers with your own online ordering website and driver tracking. An ordering experience your customers will love. Delight your customers with a better ordering experience from your own website and stop paying excessive order commissions. Delight customers with real-time tracking right to their door. A great customer experience is about more than just placing an order. Make the experience magical with your own real-time driver tracking right to every customer’s door. Keep track of your drivers wherever they go. See deliveries currently on the way, how far away each driver is from returning and better plan your deliveries. Improve with feedback from every order. Gain valuable insights to help refine your experience and connect with your customers like never before. Table bookings on your website. Accept commission-free table reservations and get valuable customer feedback about their experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants and food service operators that want to manage and optimize their own delivery operations while reducing reliance on third-party marketplaces

Audience

Restaurants looking for an online ordering and driver tracking solution to optimize sales

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

$129 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.8 / 5
ease 3.0 / 5
features 2.8 / 5
design 2.8 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • I liked the way they made it look and sounded great when they were talking me into it. Then once setup. It never ever worked properly. It was riddled with problems, one after the other. And every time was going to fix they’d make 3 more mistakes in fixing one that they didn’t even fix the issue they were supposed to. If got so bad I had to keep the platform closed and I have tried to cancel contract and service due to breaching the contract. They absolutely refused to do this and they just talk a bunch more lies and whatever else. It’s an absolute abortion of a company never in my lifetime has something been so wrong and downright ridiculous. I hate myself that I ever had any thing to do with this next order company of rat pricks.
  • They will charge you without giving any notice. Their POS is easy to use and its user friendly. Online ordering is easy to use as well, but payments will be always done manually and its not clear.
  • Fantastic POS and Online ordering system. I have a busy pizza shop and next order integrates all my phone/web and third party orders to the kitchen monitor. Been using Next Order for over a year now. Pos has automatic deal detection, Caller Id, very easy to use and no need for expensive hardware, Runs just fine on android tablet. Great system, i train my staff in minutes to use the system. Excellent value for money and 24/7 support if needed.
  • The “ready for pick up” button and driver tracking was ok. That’s all though. Avoid this company - we’ve lodged an ACCC report into unacceptable business practices.
  • The sales pitch would good with promises of great functionality, however, it didn't live up to the promises.

Cons

  • I written cons above as there are no pros. I hate everything about this company
  • Over promised features. Thirdparty integration will never happen, despite of sending several emails. Backend is not fully integrated with pos, analytics are not 100% proper.
  • Sometimes changing things in the back end can be a little complicated, but support is always there to help.
  • Overpromised and under-delivered. Avoid - we’ve lodged an ACCC report into unacceptable business practices.
  • From first contact to using the POS we had about 10 days until we opened our restaurant. We were promised that they could have our menu up and running. Bear in mind you should be able to edit your own menu as the functionality is there but problems with the system meant only Next Order could edit it. On the day of opening after repeated phone calls, emails and texts, we couldn't get through to Daniel who was the one setting everything up for us. So we tried to call on another phone and got straight through-he was avoiding/ghosting us. Due to mistakes with the menu set up we lost $1000's of dollars in the first few days due to online sales not pricing correctly-we were so busy we couldn't stop and check every sale and online sales would go through for whatever the amount in the system was. We complained and asked for the menu to be fixed but it took them another week to correct it. Glitchy issues with the system meant things like multiple table orders for the same table would price incorrectly, orders disappeared, and other issues caused our staff to be more stressed than they should have on opening night. Functionality like Google Reviews didn't work and after discussing with them and asking for it to be set up they finally admitted it didn't work right now. Payments, so apparently it takes up to 7 minutes for a payment to be approved, even if the eftpos terminal says it's approved it could reject the payment after the customer has left and you lose their payment. After dealing with the frustration for more than 6 weeks we made the change to another POS system without telling Next Order so we could get our money and be done with them. However, they held our final payment until hardware was returned, and even though we confirmed in writing how much would be paid out they didn't pay the full final amount which we are now fighting for! Do not deal with the company. The only way I got a response from them was messaging one of the owners through LinkedIn. You shouldn't have to go to those extremes.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

InhouseDelivery
United States
www.inhousedelivery.com

Company Information

Next Order
Australia
www.nextorder.com.au

Alternatives

Alternatives

ChatFood

ChatFood

Chatlab
TraceItUp

TraceItUp

Traceitup

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Integrations

Spillover

Integrations

Spillover
Claim InhouseDelivery and update features and information
Claim InhouseDelivery and update features and information
Claim Next Order and update features and information
Claim Next Order and update features and information